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    Verizon Authorized Retailer, TCC

    3.0 (7 reviews)
    Closed 11:00 am - 6:00 pm

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    10 years ago

    Slow slow slow. I always wait forever here. They are very nice once you can see someone. They need more staff.

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    Kacy R.

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    Mobile Fix

    Mobile Fix

    2.0
    (4 reviews)

    Replaced cracked back on iPhone 12. Took one hour as they said it would. Friendly people.read more

    I hate leaving negative reviews, especially for a small business, but this was one of the worst…read morecustomer service experiences I've had. We had my son's iPhone screen replaced here, and from the moment we got it back, it was never right. The screen started glitching almost immediately, never functioned properly, and within 30 days it developed lines running up and down the display. The screen also became loose, making it obvious the repair had failed. We brought the phone back with our proof of purchase, expecting them to stand behind their work. Instead, we were told they wouldn't help because we didn't have the exact receipt they wanted, even though we had our purchase receipt showing the repair. Rather than honoring their work, they offered us a "discount" to pay for another screen replacement to fix a problem that shouldn't have happened in the first place. What disappointed me the most was how we were treated. I was spoken to in a dismissive and disrespectful way, and at no point did anyone seem interested in making the situation right. A quality repair business should stand behind its work, especially when a repair fails within a month. I always try to support local and small businesses, which makes writing this review even more disappointing. Unfortunately, between the poor quality of the repair and the lack of customer service, I can't recommend this business.

    World of Wireless

    World of Wireless

    2.6
    (31 reviews)
    $

    I've driven by this place a zillion times, but never have stopped by. It's in Midway, across from…read moreBanfield Pet Hospital and Big Tent Liquor off the Green Line. I had dropped my Iphone and part of the corner popped out of the case, so knew I needed to get my smartphone fixed. I checked out some Yelp reviews and decided it was worth stopping by. First, Snelling Avenue was undergoing major construction when I drove there, but it was easy to get to and has its own parking lot, which is super convenient. It was empty when I went in, and I was promptly attended to. The store manager, Demetrius W, helped me. He went over the minimum labor fee of $26, and they literally fixed it within 5 minutes. I barely had to wait - had great customer service, and found the price to be reasonable from other estimates that I got online. Overall, very happy with my relatively easy Iphone fix!

    Friend had bought an iPhone from them in the past and they seemed friendly and trustworthy. Brought…read moremy own iPhone in to have the cracked screen replaced. When I dropped off my phone it was functioning and charging completely fine. Picked it up the next day and it wouldn't charge and was stuck in a restart cycle. Demanded to know what happened to it and after running some tests they finally admitted they had fucked the motherboard. Okay price for fixing screen but be prepared to have to buy an entirely new iPhone and if they destroy your cracked one they only refund cost of screen not $25 labor cost, which is ridiculous because all they did was destroy my phone.

    Verizon

    Verizon

    5.0
    (1 review)

    From the moment I stepped in the store, I was greeted with a smile. The store manager immediately…read moreredirected me to a rep, Dustin W. He greeted me and asked me how he could help. He was able to draw up the deal for the phones I was looking for and made it seem so easy to walk me through the order submission. He made sure I had all the documents before I walked out the door to complete the door; he provided his cell phone number and encouraged me to contact him if there were any questions and concerns. A few days after he followed up with me to make sure nothing was wrong. He called me when the phones arrived. Dustin was extremely pleasant throughout the transaction. He kept us engaged the entire time. It wasn't just him either; another rep came and asked us if we needed water, soda, juice. The whole team was very courteous. As customers walked in, I heard other reps immediately engaging them and letting them know how long it might be before they can be assisted. It was great to see this level of customer service and engagement consistently. Amazing! Amazing!

    From the owner: TEAM Wireless is your one-stop shop for all your cell phone, internet, and telecommunications…read moreneeds. We offer a wide selection of the latest smartphones, tablets, and accessories, as well as reliable internet and phone service plans to keep you connected. Our knowledgeable staff is here to help you find the perfect solution for your communication needs. Visit us today and experience the TEAM Wireless difference.

    Cellairis

    Cellairis

    1.6
    (7 reviews)
    $$$

    Avoid this kiosk like your wallet and your phone depend on it--because they do…read more My cousin dropped off her phone with a cracked screen. When we returned 45 minutes later, the device was far more damaged than before. The screen had a large yellow stain that wasn't there originally, and the back of the phone was popped open, clearly mishandled. Instead of taking responsibility, the employee tried to blame us for "giving the wrong phone model," despite the fact that no one asked us for any information at all--no intake, no paperwork, nothing. When confronted, he suddenly took a fake phone call and pretended not to speak English to avoid accountability. To make it worse, Cellairis Corporate claims this location "hasn't been a franchise since 2021," yet the kiosk is still using Cellairis branding, signage, and presenting itself as an official repair location. Whether they're lying or this kiosk is operating under the Cellairis name illegally, it's a massive red flag. We were only not charged because my husband grabbed the phone before the employee could reach for the card reader. This is not a repair service; it's a scam operation hiding behind a recognizable name. I've already reported this to Mall of America security, MOA Guest Services, and informed the Samsung, Apple, and T-Mobile stores nearby so they can warn other customers. Do not trust this kiosk. Do not leave your phone with them. Do not give them a single dollar.

    Called once no answer. Called again to leave a message and they blew into the microphone and hung…read moreup.

    Verizon Authorized Retailer, TCC - mobilephones - Updated July 2026

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