I usually get great service at this location however today was beyond frustrating! Not only the…read moreworst service Ive ever had, rude, and misinformed. Felt like they simply did not want to do their job. I came in to buy full price for a phone, i was told it was in stock but if i wanted to buy it flat out why wouldnt I go to best buy or apple store to save myself money because of XYZ. I was told they carried unlocked iphone 16 pros. That was a lie! I called the next closet tmobile and they were out of stock and so was the nearest apple store. So I made my way back, only for her to come out laughing saying they no longer had the iphone 16 pro in stock either. I was there not 15mins prior when she said they had several of the sand color available. She either did not check when she told me that, or just simply did not want to do her job. The whole time she chuckled while telling me I should just wait for the 17. Wasting over an hour of my time. Gave me misinformation time after time.

I have been a T-mobile customer for 10+ years and pay the company over $200/month on a plan that…read moreincludes voice lines, data, watch etc. I was misled to believe that if I cancel a voice line that I no longer need, that my monthly bill would drop in total amount by the cost of that line. I confirmed twice, both at this store and calling the call center, that indeed cancelling a line would drop the total bill. The moment I cancelled my $35/month line, my monthly service package cost went up from $120 to $150/month. Basically, this is a scam. They lead you to believe that cancelling a line would save you money, and when I did so they completely increased the price of the package to $150/month. No wonder T-mobile has been getting a lot of heat recently for how they mislead customers.... good luck trying to grow revenue at all costs!

Great customer services I got today from AJ and Durisa at Grant Road Mountain View ATT office. AJ…read morewas extremely patient, professional, competent in making a few fixes on my phone at my inquiry, quickly and features that were gone now returned. During processed my renewal payment quickly and in short, it was a great customer service experience. Thanks to AJ.

Fiber at my location, speed is good. EVERYTHING else, off the charts bad. The AT&T…read moremodem/router/switch/WiFi device reaches into your local network, and modifies DHCP packets to modify who the DNS is. This is an AT&T "feature", its a non-starter is what it is. No way to disable it. Their device has no "bridge" mode. (EVERYONE has a bridge mode, except AT&T). So, actually going back to either SLOWER cable, with real options, and (can't believe I am saying this, BETTER support than AT&T), or perhaps off to Mobile Carrier pure mobile at the house for internet. Tragically awful. Only AT&T can take the absolute best hardware, and then make the product absolutely unusable. (Evil geniuses thinking up revenue off bad DNS lookups, with no regard for local DNS at EVERY SOHO, at every small business. This is the heart of Fiber business, and AT&T just wrecks it. In the end the value is not there. I have the "best" product the BGW320-505, and its the slowest pile of garbage I have EVER seen. I think my Netgear N600 from 1998 out performs this thing.

Above and beyond service!…read more My MacBook was hanging off a thread. I called for an estimate, and they gave me a price within the range I was looking for. I dropped off my computer and it was ready to go in one week. I could not be more satisfied with the service, and the way my laptop operated the same day I picked it up. I will be back for my future computer needs.

Terrible and incompetent service. I brought in my computer with a problem that it wouldn't connect…read moreto the internet, and they ended up deleting ALL of my programs! Ugh. Computer is now worthless to me and I have to reload every program. Hours of work ahead for me.

They have good experience, good quality, nice attitude, fair price, and applied discounts on my…read morerepair.

I went from a broken screen that affected the overall performance of my phone, but the screen is…read moreworking perfectly fine now and with great high quality, the whole process was ~15 minutes and with a reasonable price.

UNBELIEVABLE! Was it…read morethe new iphone release, or just the usual long wait at the AT&T store. IDK, but the manager greeting at the door had SERIOUS attitude towards me. Was he power tripping? Not sure, but he was very cold. So after the 60 minute wait, I meet with a rep, who asks for me ID. After running out to the car for my wallet, I saw the rep was already talking to another customer. That boss at the door told me I was back in the queue. Only 30 minutes later did I realize he put me at the very end of the line. Really? Really?? I would have to wait in the queue twice because I left the store for my ID and came back? What is this, monty python? When an elderly guy came in, the boss became so nice and immediately helped him fix the problems, and sent them on their way. That was cool. So he totally had discretion over "policy". But he chose to beat me over the head with the rules. Unreasonable. And rude. I've bought phones here before, with no problems. I guess just toe the line. Or maybe hope that the "don't give a hoot crew" isn't on duty that day. Or skip this location all together.

AT&T wireless internet did not work well, and AT&T are scam artists. We've had Comcast for business…read moreinternet for a few years. This year, I experimented with AT&T wireless business internet as a potential cost savings measure. The AT&T internet was advertised at $65 per month. This would have been a decent monthly savings if it worked as well as Comcast. I gave it a few months but the AT&T internet did not work as well as Comcast. Additionally, it was not $65 per month, it was $77. The extra $12 per month was equipment fees and taxes. So I cancelled AT&T, and immediately sent the router equipment back. However I was charged $237 for the equipment, despite the fact that we returned it in perfect condition. I was also charged an additional month, for a total of $314. When I called AT&T, I was told that I had a 30 day grace period from the time I started the account in order to return the equipment. Since I evaluated it a few months, apparently I missed my opportunity to send it back for a refund. This was NOT explained when I started the account. Beware of these scam artist. If you sign up for AT&T business internet, you are not renting the equipment, you are buying it.

Arden installed a roof antenna and ran new cables to the television. Arden is professional, polite…read moreand timely. He did a clean job and navigated blown insulation. He labeled everything. His bid was competitive. Overall, very pleasant to work with.

I used another installer for my first Starlink system, but when I upgraded to the new system, I…read morecalled Arden and I'm glad I did. Why? Simple. Super service, fair price and excellent installation. They'll get my business in the future.

Fairly good experience coming to Best Buy a few years ago, fairly decent spot, clean, good customer…read moreservice, and good to check out the items, though they don't have everything visible. I had bought a laptop here 5 years ago, no big complaints

Terrible experience with GeekSquad and with internal policy within BestBuy…read more GeekSquad: absolutely no supportive engagement or willingness to propose a conversation if you are walking in. Why offer walk ins (vs appointments) if you are not willing to help folks? In front of me was a senior gentleman who was struggling to even stand - they neither offered him a seat nor wanted to help his needs. Told him to come back 6 hours later and set an appointment. Check your video - he was in line longer than I was and I stood in line for 35 minutes. 8/19 ~11:00am Tomoki is the only guiding light for the day, so not ALL GeekSquad associates exhibit this behavior I am a member and ordered a I k cartridge via BestBuy. I was not told the order would be processed by a third party and that return cycles would be so complicated. That being said, they ordered the WRONG color and could not even exchange for the correct one (the one brought in was 17 days since delivery - policy is not beyond 15 days). Additionally, since the cartridge was purchased through a third party, I was told nothing could be done. How is an established company unable to make a simple exchange or make this situation right? This is not a service forward location (for the most part - the hostess did her best to help me). This is a location that only focuses on what goes out. Not the values driven, service forward company that is shared publically. The GeekSquad exists to specifically support customers. Why exist if you don't really want to help. Very disappointed.

I had been considering switching carriers for a while and spoke with multiple representatives at…read moreAT&T and T-Mobile. I also visited two other Verizon authorized stores, but none of those experiences gave me enough confidence to make the move. That completely changed when I met Jay at this location. Jay was incredibly patient, knowledgeable, and transparent. He took the time to walk me through all the plan details, answered every question clearly, and worked hard to find the best possible deal for my family. I never felt pressured -- just genuinely helped. Because of his professionalism, I decided on the spot to transfer all four of my lines. What really impressed me was his follow-through. After I placed the order, he continued to stay on top of everything -- texting me when my phone was ready for pickup in Fremont, coordinating activation even on his day off, and quickly resolving an issue I had with a physical SIM card. That level of care is rare. Jay made what could have been a stressful switch feel smooth and easy. I truly appreciate the excellent service and have already recommended him to colleagues. If you're considering Verizon, I highly suggest working with Jay.

The agent was helpful however it took a long time because the issue is complex.Apparently my phone…read morewas compromised and lines were added to my bill.

I lost my AirPods Pro case and reached out to Apple, who referred me to Kangaroo Mobile as the…read morenearest authorized dealer. From the moment I walked in, Ali was incredibly welcoming and asked all the right questions to make sure I got exactly what I needed. Having worked in tech for 16 years, I can usually tell when someone really knows their stuff--and Ali absolutely does. My replacement case had to be ordered, but Ali kept me in the loop with updates via text, which made the whole process feel easy and stress-free. The pricing for the OEM replacement was comparable with other vendors. When the case arrived, Ali took the time to make sure everything paired perfectly with both my AirPods and my phone before I left. I even stuck around for a bit just chatting--super friendly, professional, and genuinely helpful. This is exactly what great customer service should look like!

Don't come for AirPods they won't have them in stock. Wasted my time coming all the way out hereread more

I'd definitely recommend this place--and Mike in particular--if you need a device repair or parts…read morereplacement. I came in initially to get my wife's iPhone (12 Pro Max) battery replaced. During the visit, Mike also asked about the screen, which had been replaced a few years ago at a different location (which I won't name). He pointed out that the previous repair used a lower-quality screen rather than a genuine one, which finally explained some issues we'd noticed back then. Mike replaced it with a proper screen, and now the phone feels like new--perfect for my daughter to keep using. Since he did such a great job on my wife's phone, I decided to go ahead and replace the battery on my own iPhone (12 Pro Max) as well, since it was down to 69% maximum capacity. That's why I'd definitely recommend Mike and his shop to anyone who needs device repairs or parts replaced. He's honest and will let you know whether a repair is actually worth it. I'll definitely be coming back when my kids break their devices, and I'll continue recommending this place to anyone who needs their device serviced.

I called Mike because I broke the camera lens glass on my iPhone 14 Pro Max. I drove to his repair…read moreshack and resolved my problem in under 15 mins. Great price and fast service. I recommend this business.