1. T-Mobile Experience Store

    1. T-Mobile Experience Store

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    South Gate, CA

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    T-Mobile Experience Store

    3.4 (48 reviews)
    ModerateMobile Phones
    Open 10:00 am - 8:00 pm

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    Wow a watch cost that much
    David Q.

    Too high price for the items of no matter which one you choose to pick for your purchase. They don't have pre paid plans. No data plans for pre paid cell number that you might have.

    Worst customer service .. Location in Azalea shopping center

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    10 years ago

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    10 years ago

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    8 years ago

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    T-Mobile

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    10 years ago

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    9 years ago

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    8 years ago

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    10 years ago

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    Review Highlights - T-Mobile Experience Store

    I've been with T-Mobile for 6 years, 2 months and 13 days and I was on the verge of changing providers until Mr.

    Mentioned in 9 reviews

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    Verify this business for free

    People searched for Mobile Phones 8,223 times last month within 15 miles of this business.

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    T-Mobile

    T-Mobile

    2.9(55 reviews)
    1.0 mi
    $$
    Virtual estimates
    Shipping

    Since I can always remember, I have always been a loyal T Mobile customer. It's been that way for…read moreabout 12 years. This is the store I'll frequent the most, mostly because it is the one closest to my place. I have always been given nothing but amazing customer service. Yes there have been times I have had to wait a while but hey, give them a break, especially if they're helping others. No complaints and no quips about this store. Till I get bad customer service, I'll continue coming here!!! Plenty of parking and always there will be someone here that is willing to help you out.

    I honestly would think twice about doing a trade in promotion at this location. Over a year ago…read morethey were having a promotion so I went in and got the newest iphone and they said I was getting a total credit of around $830 leaving my monthly bill for the phone itself around $6. Well two months after I noticed the trade in credits hadn't been applied so I went in store to get it fixed. I went to the same guy who did my initial purchase and he told me he saw what happened in my account and that it should be fixed. I went about my merry way thinking he successfully fixed his mistake. I was wrong it's been a year and almost 5 months I decided to check my account for an unrelated reason and I noticed they were essentially still charging me practically the full amount of the versus and not the intended couple bucks I should've been. So I called their customer service today to dispute that and they told me no your total credit was for $300 something meaning you should still be paying around $26 the representative wanted to say more but i politely stopped them and told them that is not at all what I was told in store both times I went. They are now escalating the issue to billing but I'm not having the highest hopes at the moment give my past experience with T-Mobile regarding this phone. This was my first time ever doing a trade in and will be my last with T-Mobile. Prior to this I would've normally gone to Apple do my trade in with them and pay in full but with us opening our own account with T-Mobile I thought I should take advantage and for the first time do a trade in so I wouldn't have to pay in full. The only positive has been that the customer service representative on the phone has had a very understanding tone with me.

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    T-Mobile
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    T-Mobile

    T-Mobile

    3.8(34 reviews)
    1.2 mi
    $$
    Virtual estimates
    Shipping

    The Retail Associate Manager, Yajaira Rodriguez, was incompetent and unprofessional in handling my…read moreupgrade. She assisted me with my upgrade but failed to set up the SIM card. As a result, I went home unable to use my phone. When I called the store, I was told she was busy and could not assist me. Instead, I was told I had to return to the store--an unnecessary and major inconvenience, especially on a Saturday. No working phone and an extra trip to T-Mobile because of a mistake that should have been caught before I left the store. When I returned, Yajaira Rodriguez was nowhere to be found. I was told she was in the back and, rather than coming out to speak with me or take responsibility for the mistake, she avoided addressing the situation. Ms. Rodriguez, as a manager, you should have personally greeted me, acknowledged the mistake, apologized, and taken ownership. You should also be setting the example for your team. Instead, you sent me home without the SIM properly set up, refused to assist when I called, and failed to address the issue when I returned to the store. That is not customer service, and it is not professional management. If a district or regional manager genuinely cares about customer service and meeting basic expectations, I strongly recommend taking a serious look at how this store is being managed and making the necessary changes. BUYER BEWARE.

    I give this location one star because the gentleman I spoke to was not helpful. When I walked in…read moreand told him I want to trade my phone. He didn't say a word to me, but he took my phone to a woman who worked there. He talked to her for a few minutes and then came back and told me I couldn't trade my phone. The professional thing to do is tell me what you're doing with my phone. Another reason I give them one star is because when I called the location, they told me they can't see my information and if I wanted to get a new phone, I would have to order it from the app. That is not true because I just came to another location and they told me they would help me look at my information.

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    T-Mobile Experience Store - mobilephones - Updated September 2026

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