Verizon

Violet and Gustavo they were outstanding they worked with me for over 25 minutes on an issue that…read morewas unbelievable. My phone was locked. I could not get in. They got on the phone. They got on tablets until we worked around it. We got it unlocked. They are super amazing. Go see them guys go, and they will help you to the fullest. They both deserve a raise. They both deserve recognition.

Not enough employees to help customers therefore equaling poor customer service and long wait timesread more

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Downey Cellphone and Repair

5.0(6 reviews)

1.6 mi

Got my sons iPad screen fixed today! Dropped it off & picked it up the same day. Salwan was great,…read morethanks for the help!

This place is awesome, they fixed my Samsung phone screen it's an older model but they took care…read moreof it. Alexa is very helpful, even helped me with cleaning up my phone and making it faster. Thank you again.

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Verizon

1.9(169 reviews)

2.5 mi

•$$$

Let me start off by saying that I have been a loyal customer for over 11 years and I typically…read moreupgrade my phones online because i don't like dealing with Sales associates. Trip #1 - December 14th I had an appointment on December 14th at this store because I was looking into possibly adding a line to my account and upgrading my device at the same time. My daughter had T-Mobile and they have the WORST service and she was not receiving any photos unless she was connected to Wi-Fi or on my Hot Spot. I explained all of this to Veronica the sales associate that helped us out. She mentioned about the current promotion where I will be given one line for FREE as long as I BYOD (Bring Your Own Device). She said my bill would not change, I would pay the same amount I was paying which was $140, then she mentioned, it would be no more than $150 with taxes. She offered me a FREE Apple watch which I declined for $7.50 more(50% off due to me having the Ultimate Plan). We upgraded my phone from 14 Pro Max to the 17 Pro Max. I kept my 14 Pro Max because she said I did not need to turn it in and suggested I can use it for the FREE added line if my daughter's T-Mobile iPhone did not work when we transferred the line over. Once we processed everything, I would have imagined she NEVER told me anything about the $40 activation fee. I obviously know about it but she NEVER disclosed it. My daughter and I left. Trip # 2 - December 15th By this time, I had already set up my 17 Pro Max and I walked in to the store on Monday, December 15th and was helped by a gentleman. He helped me transfer the FREE line to my daughters old T-Mobile phone, we transferred her phone number in. While we were there, I decided to get the Apple Watch, I confirmed with the guy that the device was FREE as long as I paid for the plan which was $7.50/month. I said okay let's do it. He told me it would be shipped because they did not have the one I wanted in-store. Fine, I have no problem with that. AGAIN, he never mentioned a $40 activation fee for this device, but I KNOW of it so I keep this in mind. Wednesday December17th I received the watch and I activated it. Everything was okay until the following morning when I received an email with the changes made to my account. I reviewed it and there were 2 apple watches on my account. One activated on 12/17 and one 12/18 - mind you I only got ONE! I contact customer support, the lady on the chat removed the extra device (IDK HOW THAT GOT THERE) we move on. Days later I noticed my bill is high, okay normal after making changes) I decide to ask the Chat agent and they told me I was paying for my daughter's line. So i am confused because Veronica told me the line was FREE. Trip # 3 - December 22nd I walked in because I wanted someone to help me understand my bill. I was helped by a younger girl and I did not get her name unfortunately. She reviewed my account and she told me that the extra $10 charge was what I was paying for my device, she said even though I did not turn in my 14 Pro Max, I was given a credit for it as if I did so the $10 was the difference I would need to pay for my device. I said okay well Veronica NEVER told me this. So I reiterated why was the charge showing up under my daughter's line if I suppose it should be a credit for my line, she insisted that it was for the phone and I was getting a good deal in which I agreed and said yes it is a good deal but if I was told by Veronica that the line was FREE, I should not see a charge for a PLAN on that line. Then she told me "this is why we tell customer's their first bill will be higher than usual" and I responded "YOU may tell your customer's that but not Veronica, she NEVER told me any of this" she then proceed with "okay let's calm down, let's calm down" which pissed me off because I do not need her talking to me like I am her child. I then told her that I did not care if the deal was good, if they tell me something is FREE, do not charge me for it - it can be $2 for all I care but do not MISLEAD customers so that you can meet your daily quota and commission. this young lady was zero to no help. I left the store upset because she did not take the time to explain clearly. I went home and decided to pull my bill in PDF format (I should have done this at the store) because I clearly saw the $10 Plan charge for the "FREE" line. it was late at night so i decided to get on the chat to speak with an agent. I spoke with Eva, super helpful - she confirmed that Veronica misled me and did not disclose that this line was $10 after a $45 discount of the line + $10 discount for having auto pay (cost of this plan is normally $65). She made it right and was able to speak to her supervisor which approved for them to honor the FREE line for the 36 months as TOLD by Veronica. This will be my last time at this store. Associates need to learn to BE BETTER and tell their customer's the TRUTH instead of lying so that they can earn their commission.

This place. Has like 10 people standing around…read more All chit chatting not busy looking. Not offering to help anyone. It's like you have to beg for help. Ridiculous. And once they do decide to help you, they are still bothered and act like you owe them something or they are doing you a favor, their attitude is Just horrible. Been with Verizon for almost 30' years now. And this kinda service makes you think about it. I ended up walking out and calling customer service and they took care of what I needed.

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AT&T Store

2.8(110 reviews)

2.1 mi

•$$$

We had the worst experience over the phone with AT&T after changing our plan and getting two new…read morephones. We spent several hours on the phone with at least three different technicians, and unfortunately, none of them were able to help us activate our phones. We were so frustrated that we were ready to just give up on AT&T altogether. We decided to go to the store, and that's when we met Carlos. He took care of everything in just 5 minutes! He was able to do what at least three technicians on the phone couldn't. Thank you so much, Carlos! Your knowledge, patience, and excellent customer service completely changed our experience. Without your help, we honestly would have given up on AT&T. You are the best, Carlos! AT&T is lucky to have you!

Misled on my bill and ignored by management--20 years of loyalty gone…read more I've been a loyal AT&T customer for over 20 years, but my recent experience at this location was unacceptable. I came in simply to upgrade a phone. The sales rep pitched adding an extra line, changing my plan, and adding multi-device insurance, explicitly promising that these changes would lower my monthly bill. Trusting her, I agreed. A month later, my bill is $154 higher than usual, and my data speeds had slowed down. I was misled into taking on unnecessary lines and services under false pretenses. When I tried to resolve it, neither corporate nor the store took responsibility: Corporate Support: Spent two hours on the phone only to be passed back to the store. Store Management: Left a callback request with an employee for the store manager. After waiting over a week with no reply, I went in person. In-Store Staff: After spending 30 minutes reviewing my account, an employee told me he couldn't help because he wasn't the manager. When I brought up my unreturned call, he admitted he was the one who took my message but claimed they were "just too busy" to call back. Misleading sales tactics, zero accountability, and complete disregard for long-term customers. I won't be returning to this store.

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Metro by T-Mobile

3.7(3 reviews)

2.1 mi

Got here at 10am and they are still not open as of 10:20am. The window says 10am. Bummer ...looks…read morelike I've got to go to another city's MetroPCS. How unprofessional... to be open even 10 minutes late I can understand.

Came in to make a payment and have my phone checked for troubleshooting. Sales rep was patient with…read moreme and fixed my issue. Love their customer service this is my new payment center

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iCell

2.4(57 reviews)

Would definitely recommend this place to problem solve and fix a broken cell. Sam was excellent,…read moregreat customer service skills, very knowledgeable and professional. We walked away with a working phone versus having to buy a new one. He fixed the iPhone XR so it looks and works like new. Great job Sam!

I was brought my Iphone 13 here because my phone screen was glitching and not working and was told…read morethey can fix the lcd. I was asked to pay 242$ & was not advised that the parts here are not even original first of all. Second of all they do not even let you know there is no refunds before purchasing. The phone was returned worse that how It was & now My screen goes black & freezes. I keep taking the phone back & inidians refuse to fix the phone and refund me. And no the phone was no dropped or damaged since the repair . A complete waste of money & time. Your better off going to apple store where they can use original parts, give you a free diagnostic review to tell you whats wrong & at least its actually good work which will not cost you 242$. This place is horrible, do yourself a favor and do NOT come here unless you wanna waste your money & leave with a phone that still does not work.

Horrible camera lense

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iPhone Fix

4.8(269 reviews)

We went in for an opinion on our super old ipad and we received good information. But while i was…read morein there i noticed they had all sorts of privacy screens for iphones. And wouldnt you know i had just cracked my old screen protector so i decided to get one! It was a relief getting a protector put on by a professional and not having to worry about lining it up, bubbles, or lint. It was quick and it was only $15. And the man was very knowledgable and friendly. If this one breaks too, i will definitely be back! Im glad he's in downey! Parking is limited.

I went in to see if they can help me fix my charging port because my phone was only charging if the…read morecable was put at a certain angle. They recommended all I do is clean it and see if it works just from cleaning instead of replacing/repairing the charging port. And sure enough, they cleaned the charging port and the phone charged perfectly as soon as I inserted the charger I was out of there within 10 minutes.

Look for this sign! On Imperial and Lakewood next to the water shop. 8742 Imperial Hwy, Downey, CA 90242

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Extreme LCD damage repair

uBreakiFix by Asurion

2.8(57 reviews)

Went in and was able to get helped and pick up my phone shortly after. Very nice staff, easy in and…read moreout. Thank you Chad.

I came here to get my broken phone screen repaired, but I decided not to go through with the repair…read morebecause of an experience that made me uncomfortable. The employee helping me asked for my phone passcode. I've had my phones repaired by the same company before at a different location, and they have never asked for my password. I normally just turn off Find My iPhone, hand them the phone, and they complete the repair without needing access to my personal data. I'm not accusing anyone of having bad intentions, but I couldn't understand why my passcode was necessary. To be safe, I left and went to the Cerritos location instead. They repaired my phone without asking for my passcode, and when I mentioned what happened, the employee there also said it was unusual. My advice is to be cautious and protect your privacy. If someone asks for your phone passcode, don't feel pressured to give it out. Ask why it's needed and whether there's another way to complete the repair. Your personal information is important, and it's okay to be careful.

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Spectrum

2.0(131 reviews)

Review #656 None Elite Squad Squad…read moreMix Feelings! 1st I Have Spectrum because where I live on im only allowed to have Spectrum for TV which is the #1 reason I dont have Cable TV and only Stream... but i cant stream unless I have internet so there i do have it. 1st things 1st, the internet no matter what mbs or gbs you have its not the best. the internet is like Netzero quality which is im glad I have internet even though its not the best ..then again Netzero was free and here.. for a lot of years I was $125 for their supposedly fastest internet ..then 1 day i heard the buzz about Tmobile..thats its better..no signal interruption..just fast dependable internet..so I had it..I went to this location..signed in..waited about a hour until I finally got called ..I went up..and went up to them just like George Mcfly ..pointrd at the guy and said "Hey You, get your..." and I got cut off and he displayed a 7G modem! I was like wow! asked questions..then he gave me the best offer and for staying ..I can have this amazing 7G Internet for $41.99. No catch.. "the best offers are when you go in person" ofcourse, i had to get Mobile service ..but who cares..I dont have to purchase a phone .. so I run home..installed the 7G..and ...and ... its the slowest internet ever..horrible for gaming.. what Wifi i have ever experienced.. ive called many times ..theyve send their "Certified Expert Technicians" to not do anything..but i love the $41.99.. just not sure if its worth it..

Absolute terrible company & business site…read more They raise prices & eliminate discounts without any notice. Bill has gone up to over $100 and the internet is spotty. Been a customer for more than 7 years and they offer no customer loyalty or discount. Service is terrible when trying to get assistance on bill.

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Front door

Inside of location.

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This business something needs to be fix is smell so bad come in if you like ..

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40 reviews that are not currently recommended

The reviews below are not factored into the business's overall star rating.

Richard P.

8 years ago

I live in Tampa FL, and found myself needing to turn my Wi-Fi Hotspot on at 11:30 PM. The Verizon automated line told me it couldn't be activated by the automated service, (I was outside the time to get a person), and directed me to the website . . . which was down. As an act of desperation, I googled a random California zip code hoping to find a location still open in their time zone. It was a gentleman named Edwin who answered my call and was extremely patient as I explained my situation. He took care of me, got my hotspot set up, and told me to call back if I had any trouble. What amazing service! The chances of my ever stepping foot in this location are pretty slim, but they were willing to spare the time to help someone halfway across the world with a problem. If you're looking for a non-sales driven store that's willing to help you out, this is the one. Keep it going guys, and thanks again Edwin! read more

Christian I.

5 years ago

To start my day off, I woke up to my IPhone 12 completely bugging out and not letting me open any apps or even lock the phone. No calls, text messaging, web browsing or even games!! I was frustrated and hoping it would eventually work but it didn't. The only thing I could think of was the Apple store but that was a bit of a drive for me so I tried my local Verizon Store to see if maybe just MAYBE I'll have luck there. And what do you know? Adrian, the Manager took care of the problem and my phone was back to normal. I was able to make calls, send texts and listen to my music again. And I am so grateful!! I would definitely recommend coming here !! And he was also courteous and helpful with everything. Thanks again Adrian for fixing my iPhone for me. read more

John C.

4 months ago

After almost 2 weeks of dealing with my service line being down, talking to countless phone agents and even visiting other Verizon stores with no solution, Jesus at the South Gate Garfield location fixed everything in under 10 minutes. What started all my issues was trying to transfer my eSIM to a physical SIM card, and somehow nobody could get it resolved until I came here. Jesus knew exactly what he was doing, got my number moved over to a physical SIM quickly, and restored my service without the stress I had been dealing with for weeks. Super grateful for the help and professionalism. Seriously one of the best customer service experiences I've had in a long time. read more

Alex C.

7 years ago

I came in with a friend as he was looking to make an upgrade. The store rep Yani was very helpful through-out the whole process. She was patient, listened attentively, and provided her knowledge to help my friend make a decision. She's embodies everything customer service should be, and I'd definitely love to have someone like her represent not only the store, but the company . Job well done Yani, keep up the enthusiasm! I'll be back to see the Q2 2019 customer service award! read more

Angel P.

11 years ago

DISHONEST, UNETHICAL, DECEITFUL. STAY AWAY FROM THIS STORE. This store does not explain the small print and details of charges leaving you to question them later. Then when you contact Verizon for assistance there is nothing they can do because this is a private vendor. Do yourself a favor and visit a Verizon Store. There is one located in Plaza Mexico in Lynwood not that much further away. DO NOT VISIT THIS STORE!!!!! read more

Julie G.

5 years ago

Very pleased with Adrian's customer service! Had a very unpleasant issue with an upgrade from months ago where I never got credit with my trade in device. Adrian was able to help me successfully without me even having to go into the store, my issue was resolved over the phone. Very pleased with the turn out and my issue being resolved. read more

Rosalinda Z.

8 years ago

Edwin got me in for a great promotion. I was able to get two Google phones. Which are great phones. He was able to put all of my stuff over. Even got some important information over that I wanted to make sure that I did keep. Edwin is such a patient person. This store has a great staff. Everyone was such a great gelp read more

Wendy C.

9 months ago

My husband and I stopped by and let me just start off by saying Viviana is super helpful. She is so patient and knowledgeable. We highly recommend her service and appreciative of her time. She helped my husband find a great promotion deal, which we agreed was the best deal yet. 10/10 recommend her! Thank you Viviana. read more

Jay R.

7 years ago

Walked in and a girl named yanelis helped me out best customer service! Very nice and sweet. Thank you again and I will go back and ask for her again. Had a lot of patiences with me helped me with everything I needed she told me she was new and still training but she did great I had a good experience. read more

Julio R.

8 years ago

Was there yesterday to do what seemed to be that hardest thing I can ask for of an employee there and Michelle was great. She was very helpful and was very patient of me. It was a wonderful experience and would highly recommend her or Crystal that was there helping as well. Great experience. read more

Angel G.

8 years ago

Michelle was very helpful I didn't like my v30 but she was able to exchange my phone for a Google pixel. Gave me the best customer service thank you so much for your help. Make sure to ask for Michelle she will take care of you and follow up with you too see if you like your phone. read more

Gerardo C.

5 years ago

I came to upgrade a phone and get options on a hot spot. I was attended by George and he provided the beat customer advice I've ever experienced. He answered all of my questions and went over all my options. I would 100% recommend coming to George at this Verizon retail location. read more

Maria R.

8 years ago

OMG Edwin was such a great help. Very patient by making everything for me go very smoothly. I recommend this store over any other store for their phone services. Did I mentioned he made an exact clone over to my new phone? He copied everything over exactly like my old phone was read more

Manuel R.

1 year ago

Thank you to the Victra South Gate team for excellent service . Kenia and Kenneth helped us get the best deal Verizon had to offer and explained every single detail of our plan perfectly . Definitely recommend if you are looking to open a new line ! thank you guys very much ! read more

A C.

5 years ago

True I was in dire need for help and Adrian, at Verizon was of great help and provided good customer service. He is good at what he does and answered all my questions. I love the assistance he gave me and was very knowledgeable with the service I needed. Thank you, Adrian! read more

Clarissa B.

8 years ago

Everyone who works there is super friendly and knows what they are talking about. One of the most helpful Verizon stores I have ever been to. Diego and Noel were very kind and showed me the latest technology and were super detailed! Thank you both for being so patient! read more

Jose M.

8 years ago

This morning I went in because all my photos and contacts got deleted. And this young lady by the name of Michelle got all my contacts and photos. She was such a sweet heart. Recommend anyone to go in and ask for her. She is sweet and fast and good customer service. read more

Victor T.

7 years ago

Oscar was amazing he was able to help me with everything i needed and he was able to explain everything to me so i was able to ubderstand everything that was going on in my plan and i got an LG 8 and loved it sooooo much thank you oscar!!!!!! read more

Zandy G.

8 years ago

I came to this store 10 min before closing and they had a couple of plp waiting. They where so nice and helped me out instead of telling me to come back another day like other retailers. Edward was such a big help I recommend this store. read more

Alfredo R.

5 years ago

Great service right off the bat from Luis! Went in to activate a new phone and grab a few accessories. Luis went above and beyond answering our questions and helping us set up our devices. Need more reps like him. Thanks again Luis! read more

Verizon - mobilephones - Updated September 2026

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3.6

(84 reviews)

Went in to switch providers and upgrade my phone and they went above and beyond with answering any…read morequestions and making me feel welcomed!

Came in to upgrade after many years with an old phone everything went well and surprisingly smooth,…read moreI was able to transfer my data in 15 min. Arturo Lopez is very knowledgeable and patient, he listen to all my concerns and answer all my questions. I highly recommend you make an appointment for faster service.

T-Mobile

3.8

(34 reviews)

The Retail Associate Manager, Yajaira Rodriguez, was incompetent and unprofessional in handling my…read moreupgrade. She assisted me with my upgrade but failed to set up the SIM card. As a result, I went home unable to use my phone. When I called the store, I was told she was busy and could not assist me. Instead, I was told I had to return to the store--an unnecessary and major inconvenience, especially on a Saturday. No working phone and an extra trip to T-Mobile because of a mistake that should have been caught before I left the store. When I returned, Yajaira Rodriguez was nowhere to be found. I was told she was in the back and, rather than coming out to speak with me or take responsibility for the mistake, she avoided addressing the situation. Ms. Rodriguez, as a manager, you should have personally greeted me, acknowledged the mistake, apologized, and taken ownership. You should also be setting the example for your team. Instead, you sent me home without the SIM properly set up, refused to assist when I called, and failed to address the issue when I returned to the store. That is not customer service, and it is not professional management. If a district or regional manager genuinely cares about customer service and meeting basic expectations, I strongly recommend taking a serious look at how this store is being managed and making the necessary changes. BUYER BEWARE.

I give this location one star because the gentleman I spoke to was not helpful. When I walked in…read moreand told him I want to trade my phone. He didn't say a word to me, but he took my phone to a woman who worked there. He talked to her for a few minutes and then came back and told me I couldn't trade my phone. The professional thing to do is tell me what you're doing with my phone. Another reason I give them one star is because when I called the location, they told me they can't see my information and if I wanted to get a new phone, I would have to order it from the app. That is not true because I just came to another location and they told me they would help me look at my information.

Blink's Mobile

4.1

(117 reviews)

•$

Hands down #1 place to get you phone fixed! They do a great job and get the work done FAST!!…read moreThey have affordable prices and a huge selection of all sorts of things you can imagine! I got my iPhone 7 done here yesterday and they only took 20 minutes to replace my whole screen!! Definitely would recommend this place 10/10 and would for sure come back without hesitation!

I went to got my iPhone 16 back cover fixed by Blinks mobile repair; they are truly life saver. On…read morea Sunday where most of the repair shops are closed. I called many places either they were closed or don't have the parts available. luckily I was able to find Blinks mobile repair in Bellflower. They fixed my back cover in a timely manner and it looked NEW again. Plus they have many different varieties of phone cases. This for sure will be my Go to shop from now on. Happy customer

Boost Mobile Retailer

3.0

(2 reviews)

Love coming here best customer service and always helpful. If you need help with something they…read morealways help you really recommend this location.

if i could i would give no stars. i have had this iphone 11 for only one month, i called five…read moredifferent times to complain about my service not working. i ask a manager if i can have some type of compensation and she said that she can see in her system that my phone was active and that i made alot of phone calls of course i tried but could not make any damn calls for a few weeks because the service was horrible!!!!!!! and then she hangs up on me and she did not want to tell me her name. rude customer service and no help. t-mobile would have figure out this bs in less than a week and give me compensation just because my service was delayed for a few days.

Boost Mobile

5.0

(2 reviews)

Michelle and the gentleman who works at this store deserve bonuses! We needed to upgrade our phones…read moreto 5g, and they went above and beyond to help us. They were knowledgeable, kind, and patient. (We stayed with Boost because of them - after were ready to switch carriers due to an employee at the Vermont location literally walking away from us as we were asking for help.) Thank you!

Best Boost mobile store ever! I had such a great experience there today. The staff was very…read moreknowledgeable and super accommodating. They gave me a great promo deal plus screen saver and the case for free :) I couldn't be happier!

Boost Mobile

3.3

(12 reviews)

If you come to this location ask for Jordan. He is always so polite and helpful. 10/10 serviceread more

DO NOT COME HERE!!!! Jordan, Eric, and other scammers In…read morethis business overcharge your boost account and create fake statements to transfer funds into their account. They place estimated statements / Recharge / Unlimited premium they create fake invoices to charge extra under these names. I went to the store to ask for a refund and they refused, I called boost corporate and they confirmed they are doing shady business since none of the statements match on boost corporate pc they said this business created its own invoices to charge extra under boost licensing

It Can Be Fixed

4.0

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