Carlos was great and very helpful. He went above and beyond and I would give him 5 stars…read moreseparately. I think it would be a good thing for the manager to analyze what percentage of customers come into the store and for what reasons. Every time I have come by I have been greeted begrudgingly and then had a 20+ min wait while 4-5 workers stand there or chat amongst themselves. Apparently they are only trained to do certain things--however there are far too few sales people and far too many stocking/inventory/return/troubleshooting at one time. Carlos helped so much when everyone else was unwilling to.

Extremely Disappointing Experience - Avoid Xfinity Mobile…read more Xfinity's service has been nothing short of a nightmare. In February, they sent me a phone that didn't even work out of the box. After multiple failed troubleshooting attempts with the contact center, I was told to go to the store. I made an appointment, showed up on time, and was ignored for over an hour. When someone finally bothered to acknowledge me, the representative was completely unhelpful and sent me right back to the contact center. Eventually, the contact center agreed to send me a new phone and asked that I return the defective one to the store. I did exactly that--only to be told at the store that they can't process the return and to go back to the contact center again. I've now spent over 4 hours on the phone going in circles with no resolution. The customer service is abysmal, the store staff is rude and indifferent, and the overall experience has been a complete waste of time. Xfinity clearly does not value their customers. Proceed with caution.

I was having a computer issue that was over my head. This is a real problem for me because I use…read moremy computer for work and at times, it wears "unusable ". I contacted Pineapple Pc and set up a remote session, during co vid season this was a great option to have. I only waited a few days for the appointment. Jeff was extremely helpful, precise and efficient and solved my problem very quickly. His fee was very reasonable, I highly recommend his services when you need computer help.

I called and they responded very quickly. I'm pretty tech savvy and was in such a bind with hard…read moredrive trouble. I was blown away by their knowledge and help.

I don't leave reviews often but when I do it's because the establishment went above and beyond my…read moreexpectations. I stopped into T-mobiles new location after having become extremely frustrated with the service at Verizon right before this visit. I could t take it anymore, I was determined to switch providers. It couldn't have been more of a polar opposite when I walked into T mobile. The manager and assistant manager Justin turned my day completely around. Not only did they hook me up with a great new phone they also gave me $300 off on a speaker and an incredible deal on an iPhone watch. Besides all that, over the next hour or so they were extremely patient with me as many other customers came in and wanted help as well. Not only did no one leave, but they all ended up getting help simultaneously while they dealt with me and every one of them smiled and seemed to be enjoying themselves. Go by Verizon and tell me how it is there, me personally, I'll never go back. Thanks for the incredible service Justin and thanks to the manager (forgot his name) y'all I rock and I will def be back.

Poor offshore Customer support if you Get a rate increase do not talk to them!…read moreSo after days of phone calls to off shore Customer Confusion they told me to go To the store close by so I asked for an address They said they can't answer that the same As everything I asked before OMG. You can't screenshot conversations or Get text or emails all is blocked. If you call ask for someone that you Can talk through text or emails, words Mean nothing! If they can not respond Don't talk run down and move your Phone number to pre pay this way You have power to open through them Or another carrier and your phone numbe Is still yours! I am now with better carrier Better price because I cut and ran after Talking to the t mobile wall!