All I wanted to do was change my payment from debit card to checking account to save money on the…read moremonthly bill. The Att employee looked up my acct, and it was chaos from there. He was talking all kinds of craziness about mine and my husband's emails being wrong, names spelled wrong, account being in different names, telling me I had to change info and wait for approx 4 months for things to process, etc etc. He did add if he could get things to work that we would save five dollars per phone, which would be $20 a month. After an hour of completely confusing me and getting me all rattled, he said he wanted to go consult with his manager. He returned and told me, when I had time to call Customer Service. He handed me a piece of paper where he had written down the customer service number. I was frustrated that the manager didn't even offer to come talk to me. I told the employee I was calling customer service in the store and resolving this, before I left. When I called Customer Service, I explained that I was in the AT&T store and the employee basically couldn't do anything on his end to help me after an hour and requested i call. The customer service guy said he couldn't figure out why the employee in the store was having such difficulty because he was able to pull my account up with no problem. He apologized for my inconvenience, and solved my issue in a matter of minutes. I learned a lesson... I will always attempt to call customer service, before I ever enter an AT&T store. Also, the Customer Service guy told me I would be saving $10 on each phone, total of $40 each month. So, that was more invalid information I was given in the store. The best thing about my whole experience at the AT&T store was the employee walked me over to the door and opened it for me to leave. I did inform him my issue was resolved quickly, and customer service questioned why it was so difficult for them to handle it in the store.

I have ATT for mobile TV and Home internet and last week I lost service for a week and now my…read moreservice isn't working again and I was directed to go to ATT store and they could turn on back up Service but after 2 hours. The rep had to go to dinner but assured me if I call this number and they will turn back up services on quickly. I called number and after over 1 hour on phone they informed me that they can't do what they promised. I would not recommend ATT for any service they have . Beware of ATT for anything. They lie over promise and no accountability for customer service.

Horrible service here. They don't help you at all and make you do most of the work especially with…read morecalling the company about an issue ATT made. Kameron was very rude and didn't want to help me. Update: i believe that the manager and associates here are racist.

I would suggest avoiding this location if possible, and make sure you end up in a company owned…read moreretail store, not one of these authorized resellers. Today I visited this location to simply upgrade a line of service in order to get a new phone for my son. The representative was helpful in recommending a phone based on his needs and the current promotions, but that's where any positive feedback ends. This representative took me all the way through the upgrade process, concluding with the transaction, then muttering "ok, it's ordered". At no point did he say that the phone was not in their inventory and would have to be shipped. My expectations were to leave with the device in hand as it was for my son's birthday the following day. There was nothing they were able or willing to do to reverse the process so I had to phone AT&T in order to reversed their work. This then caused a delay in my ability to upgrade the phone in a timely manner since the system is now showing, there was already upgrade in process. While I was being helped, a woman entered into the store and circled around for a few minutes before abruptly leaving. The representative helping me makes a comment to me regarding people and how impatient they are. He never even bothered to greet her or give any insight on how long it would be before he or someone else could help her. Nothing. In addition to the lack of clear communication, the two employees who I saw in the store we're sloppy and lethargic. Appearance even seemed somewhat unprofessional. Wearing a beanie to work is cool, and all if your employer allows it, but when your partner it with my comments above, I assume these guys just rolled out of bed and barely made it into work.

What a miserable experience. The worker that high jacked my appt slot had new level of…read morecondensation. He could only speak with patronizing tones. I gotta tell you it felt real bad to be giving them my very hard earned money. I'm sitting here looking at my new laptop and already hate it. I'm Considering returning it. I've yet to take it out of the box. Thanks for making the Apple shopping experience so bad.

For some reason, my brand new Apple iPhone quit working. It wouldn't turn on or anything so I went…read moreto the Apple Store in the CoolSprings Galleria and I was met by a really nice associate who asked me to wait at the middle table. It looked like it was gonna be another hour and a half but then after about 30 minutes I believe it was Jason came up and totally fixed the problem, explained what happened and showed me how to fix if the problem ever happened again.

I don't leave reviews often but when I do it's because the establishment went above and beyond my…read moreexpectations. I stopped into T-mobiles new location after having become extremely frustrated with the service at Verizon right before this visit. I could t take it anymore, I was determined to switch providers. It couldn't have been more of a polar opposite when I walked into T mobile. The manager and assistant manager Justin turned my day completely around. Not only did they hook me up with a great new phone they also gave me $300 off on a speaker and an incredible deal on an iPhone watch. Besides all that, over the next hour or so they were extremely patient with me as many other customers came in and wanted help as well. Not only did no one leave, but they all ended up getting help simultaneously while they dealt with me and every one of them smiled and seemed to be enjoying themselves. Go by Verizon and tell me how it is there, me personally, I'll never go back. Thanks for the incredible service Justin and thanks to the manager (forgot his name) y'all I rock and I will def be back.

Poor offshore Customer support if you Get a rate increase do not talk to them!…read moreSo after days of phone calls to off shore Customer Confusion they told me to go To the store close by so I asked for an address They said they can't answer that the same As everything I asked before OMG. You can't screenshot conversations or Get text or emails all is blocked. If you call ask for someone that you Can talk through text or emails, words Mean nothing! If they can not respond Don't talk run down and move your Phone number to pre pay this way You have power to open through them Or another carrier and your phone numbe Is still yours! I am now with better carrier Better price because I cut and ran after Talking to the t mobile wall!