Traded in my phone online and decided to hand in my trade-in here instead of mailing it back [which could take weeks for processing] Service was prompt, with a show of my ID and handing the phone over - easy return option. Got a receipt for the trade-in confirming my offer and I was on my way in about 5 minutes read more

I went to the location based on the positive reviews. The helpful people must have had the day off and left the disgruntled unhelpful ones. I will not return here. read more

I walked in to see if I could upgrade a line in already paying for to add an device. After all was said and done my bill from $118 to $244 a month. The woman that's assisting me was trying it tack on to my $118 the line and device I was already paying for. She was not understanding that I currently pay for that line and device why would I be paying for it again? She was trying to double charge me and was not helpful at all. Currently on the phone with customer service and my bill with a new device is no where near $244. read more

Where do I start? My daughter needed a phone and we walked in and was welcomed immediately. Nicole and Andy displayed such great customer service skills and a great vibe in the store in general. This was the first Tmobile that I've enjoyed being at. I would definitely recommend if you are looking for a pleasant experience while in need of a new device or whatever you need at tmobile. read more

Place is trash, the service provided blows. If you call support you speak to not one person that actually speaks understandably. Do not use them, oh and they will screw you over on your plans/bills. read more

AMBER has amazing customer service..! She did great ..! Best service we had ever ..! She is very patient help us .! Thanks read more

I stopped in to finally buy the Apple Watch I've been wanting for a long time. The staff there was extremely helpful in educating me on the features and setting it up for me. The price was great too! read more

Matthew Whittaker is amazing! He helped us with a slightly complicated switch from AT&T to T-mobile and made the process so simple. He was very welcoming and his expertise made the whole process easy. We went in for 2 iPhones and ended up getting the Internet 5G service as well and all works perfectly! Thanks Matt! read more

I recently switched to T-Mobile. I was offered $700.00 in rebates.....when I went to locate my rewards they did not have the reward's available I will call this no rebate and switch.... Awful company read more

Well besides the fact that the signal service is poor the customer service is worse.

terrible service the store supposed open at 10 am. two workers arrive 10:35 am and toll to the customer wait outside for 30 minutes to open. customer service and attitude so bad read more

Shop around. Big box stores aren't always better. Stand in line.. get a coffee first and hang out.

Matt was extremely helpful and patient with us as we considered all of the plan options and different types of phones. He is very knowledgeable and friendly. read more

I had the pleasure of working with Matthew Whittaker several times on my bill disputes with T-Mobile direct as well as upgrading and downgrading lines - he is a master of his craft extremely personable, knowledgeable and attentive. He got me in and out of the store as fast as possible for every transaction I worked with them on and would highly recommend him! Thank you Matt !! read more

Went in yesterday looking to get my screen protector replaced. Only to find that my account wasn't eligible for them anymore. Unfortunate, but with the help of Lulu and Cam they found a solution and sent me on my way. Fast, adaptable, and great employees. read more

Horrible, after over ten years I switched providers, they double charged me last month, sent me to collections, reported me to credit agencies, had to pay. Thousands spent to be treated this way. I hope they disappear. read more

I didn't realize how much of a crackberry addict I was until my phone died on me. Just died right in the middle of a work call... I was in Ft Lauderdale working from a coffee shop and looked up the closest T-mobile on my trusty mac. I arrived at this T-mobile around 6pm and was surprised to see there was a pretty long line of people waiting...I guess their phones are crappy too. I explained my problem to the nice sales associate and even offered to purchase a new battery. He said the problem was I had over 1000 emails on my phone that hadn't been deleted. Well, I'm a popular gal. He deleted my emails and sent me on my way. As soon as I got back in my car I was excited to have my phone back. I made a call and 3 seconds later my phone was dead. 1 year, 4 months, and 3 days until my t-mobile contract ends and I can get an iphone. read more

Amber and Brian are the absolute dream team!! Amber has amazing customer service and patient and truly made the experience of buying a new phone and transferring from another service SO MUCH EASIER! 10 stars for this store because of Amber and Brian!! read more

Very warm and welcoming shop! Our mobile expert was Errol. Errol was extremely helpful, patient, and knowledgeable. I had bought a new phone and transferred my info onto a new phone and he was very confident in his abilities and took the time to sit with us and hold a personable conversation. My experience overall was 5 stars, if I could rate it more I would. read more

Very clean, relaxed and friendly atmosphere. Walked in with my sister to find a new phone for her and myself and Errol greeted us and took care of all our needs. He was very knowledgeable and I actually learned a few things I did not know. Errol was patient with us and we will be coming back to this location with my Mother soon. read more

Phone was stolen, even with fingerprint and pin it was accessed so rapidly they were able to send 1000's through Venmo. Arrived to pick up a Sim- should've remembered the guys name- white guy, beard...extremely polite and helpful. I was so jacked up I couldn't figure out how to get the Sim in...again- calm and helpful. Thank you! read more

I don't usually write bad reviews, but they seem to do anything to get customers pay. I decided to put it out there so that people can be careful. I was charged for the account that I never had when I switched my account, and also they never credited me back for the amount they charged. I spoke to different people many times, but no one seemed to care since they took the money already. I contacted my bank to dispute the charge since no one bothered to follow up. read more

I went to this location because my phone had a locked SIMS ? and my phone was completely not working and I needed it for my job. I was very upset and in a huge rush. AMBER was the best!!!! She could tell I was waiting patiently and then quickly helped me fix my problem. She knew right away who to call and it was quick and wonderful! She showed great customer service and empathy for my day. Great employee. read more

Always great costumer service. I have been going here for 3 years now and they are always attentive and very helpful. I would recommend this location anytime. read more

My Samsung Galaxy phone, which I purchased recently, was giving me problems that I just could not seem to solve.  It finally got to the point that it would not connect to the internet although I could make and receive calls.  I went in to the nearest T Mobile store and was served immediately.  The customer service representative listened as I explained the problem and then proceeded to perform his magic.  My phone was  reconfigured and I was out the door in about 30 minutes. The representative, Raul, was smart and polite and went about his job in a diligent and professional manner.  He took what had been a frustrating experience and turned it into something positive. This was an important issue for me so THANK YOU, Tmobile. read more

I went in today to order an iPhone 7 and an employee by the name of Frank added me to the JUMP program without my consent. I called the store and spoke to him and he would not admit what he did. I had to call T-Mobile customer service to get it removed. Not to mention I was charged a $20.00 upgrade charge just because he ordered the phone for me. I could have done it myself and avoided the $12.00 JUMP program fee and the $20.00 upgrade charge. Just as a word of caution: be sure to review everything during your actual order process. Especially when ordering from a T-Mobile store employee. read more

They are great .I just got a brand new Motorola maxx2 from Verizon. Had it less then 30 days. Had nothing but problems whit it sense day one. Same issue's over and over. Verizon did care less. When to T-Mobile. They are going pay the full amount I owe on my phone. Whit no catch or go into a contract whit them. And T-Mobiles plans and phones are much cheaper. So if you are smart, forget VERIZON. And go straight to T-Mobile. Trust me. read more

I will highly recommend this T-Mobile store for any requests, concerns or if you just need to switch to T-Mobile. Everyone here are extremely professional, they clearly know what they are doing and very patient with your requests. I especially would like to shout out Store Manager Kris P. and Amber Grandia for their expertise, professionalism, patience and kindness towards my needs on my requests. It was met and they exceeded their delivery. If you need anything done, please ask for them. They will do whatever it takes to make sure you are taken care of. Trust me when I say this. This is true customer service. Thank you ladies! read more

Fuck T Mobile and Apple!!! Bunch of fucking lying mother fuckers.. I was told all kinds of shit!! They sent me to Apple and was told they would replace my phone no line no wait.. I get to they won't talk to me with out an appointment.. So i placed an appointment a week later.. A week goes with no phone.. I get to Apple a week later and sit in line for two hours.. Get to the windows., run tests on the phone. Yeah just a software issue.. We close in 10 mins you got to come back the next day.. I com back and the store is closed because it's Easter!!! Man fuck. Apple And T Mobile! This is so fucked up!! read more

Switched from Sprint to T-Mobile to get some relief from a huge monthly bill. We got the first T-Mobile bill and it was totally NOT what we signed up for. So, we went to the store today to get it straightened out. I want to give a big shout out to Bernard there at T-Mobile for immediately recognizing the problem and correcting it. He got on the phone with customer care and had it straightened out in no time. We were in the store maybe 20 minutes tops and left there relieved to have the issue resolved. Very glad we switched. Thank you, Bernard!!! read more

So disappointed that this T-Mobile store have forgotten it's about customer service. We are never going here again and suggest that others demand respect when they are handing over hard earned money. Store manager Joseph and his employee Cam Turner scamming customer with "promotions" and not honoring after I paid in cash for the equipments then decline that the product is not in the store. Be careful people read more

This store is dreadful. My mother died in England and I rushed to T-Mobile to buy a brand new iPhone and plan so I could communicate while in England sorting her funeral. They then started texting me to charge $167 for a single call while I was still in Fort Lauderdale. Apparently they had made a mistake and not set me up for an international plan. I had to revisit the store and pay more for a hotspots and phone plan for international texting and dialing. I arrived the following day distraught due to my mother's death to find my phone plan did not cover internal calls and texts. I called 611 and was told they would charge me for that call. I then was told I had to pay $100 for the international service including all data and a hotspot. It has been a nightmare and I am too scared to use my phone due to possible costly international roaming charges. I asked them to make right by unlocking my brand new iPhone11 (which I purchased outright) so I could purchase a local SIM. They agreed by phone given the dreadful experience I had, but then emailed me to say they would not do this until I had the phone for 40 days. I shall insist phone is returned as soon as I get back to Fort Lauderdale even though the 14 day return is over - CoVid prevented me flying. Never ever trust these people - it added stress when I most needed to avoid it. I even had to borrow friend's phone to book a return flight and that cost $196. read more

This is the friendliest T-Mobile store. As I walked in, a nice young lady, Keyla greeted me and took care of everything from the best plan to every little details of the phone I got. Everything went smoothly from start to finish. read more

If this is really the location on the NW corner of NE 17 and US 1, then thanks to Athena, they've successfully helped me resolve my phone problem, even though I was only here on business. The store was full of phones, options, and accessories, well decorated, while in an unassuming little shopping plaza, close to the Convention Center. Back to adorable Athena, hugely efficient, hugely polite, and knowledgable. 'Would love to clone her. Great experience, thank you! read more

Great staff, always very helpful. This is the best T-Mobile store in the area. It's often quite crowded, but they seem to always have enough staff on duty to handle things. They also have made some great recommendations for me and they have always worked out well. I think the staff really enjoy their jobs. read more

Went there today around 2 to get a copy of my bill where I have family plan with my husband.. customer service representative Jerry wasn't just rude and unprofessional, but also denied service, for no reason. .. we needed a copy with both of our names, he was saying my name doesn't show and I have no right to ask him to print it, bc it's just for him to see and I am JUST A CUSTOMER! !! I thought a customer should be the most important thing for him. ... we asked to talk to manager, and Kimberly came to fix the issue. Her and Frank were more than helpful and nice to us, they had our copy within 1 minute and we're very happy to help. During our conversation with manager, Jerry involved and override other staff by saying to log off of his screen bc he doesn't want his name on our copy! !!!!!!! Manager just laughed cause we all felt uncomfortable. So unprofessional! !!! This person should be retrained or not in customer service at all! We've been using T mobile for quite some time, and if there wasn't for a manager like Kimberly, we would seriously think about switching to other providers that are there for their customers when needed!!!!!! read more

Horrible customer service. They have no type of organization to keep track of customers(no sign in sheet, ect.). Even after they acknowledge I was waiting for service they kept talking people randomly. read more