walked in stated our issue and immediately got told they couldn't help. girl was rude as…read morehell,blondish bob, and the fact that her coworkers didn't do anything is disappointing

From the owner: Visit the T-Mobile store in Greenbelt and discover America's largest, fastest, and most reliable 5G…read morenetwork. Shop our best low-cost plans with no annual service contracts - plus our best smartphones, cell phones, tablets, internet devices, and latest promotions. If you're interested in joining the Un-carrier, our staff at 8819 Greenbelt Rd can assist you in the switching process. Masks are optional for fully vaccinated guests except where state or local ordinances require all guests wear a mask at all times.

Poor customer service. One employee in particular. She didn't help me find the correct product I…read moreneeded and also did not help install it. If she had helped she would have realized it was the wrong product. Wasted a bunch of money because of this and still don't have the product I need. After coming back and asking if there was anyway to change it or get my money back she told me I was just sol. As a customer when I ask for help I shouldn't just be pointed to the general direction of the product I'm searching for

Wow so about a month ago I came in I was ready to switch from att to Verizon. I was going to get…read morethe iPhoneX. The man I spoke with was rude and acted annoyed by my questions. He made me think that there was no charge till the first billing cycle ended resulting in a rather large bill. Then he announced that I owed tax upfront after I specifically asked what I had to pay today and he told me nothing was due. Then when I asked about a privacy screen he asked why and who I'm hiding my texts from? That's none of his business why I wanted privacy screen. I definitely didn't need the attitude like I was doing some shady stuff. I asked to cancel everything and left without the phone or contract. Fast forward to this morning when I get a call from Verizon saying I have a 200$ bill due immediately. I call Verizon and turns out he left the contract open after I asked him to cancel/void everything. Thankfully customer service understood and zeroed out my bill and canceled the plan. The call center customer service is always helpful. Store associates in this store are rude and not very helpful.

Excellent customer service,pricing is more than fair. Would recommend highly,very friendly and…read morehonest

Very nice and polite. Was expecting to pay $80 bucks but he was honest and all the phone needed…read morewas a good cleaning. And guess what?? He will come to your home n repair your phone!!!! Thank you so much I'll be calling you about my phone screen soon. $50 bucks what a steal :)

I've been w cricket since cricket was even a thing! All I can say if I plan to buy a phone from…read morethese people (even if u already have 4 lines and a sims card) plan on paying a $25 "activation fee" even tho when u leave ur phone won't work until u go home and use ur own Wi-Fi to activate the actual new phone, and then when u ask why u had to pay an activation fee they say it's a "restocking fee"...ready for it, just in case u return it we hafta have our money to put it back in the shelf! I understand running a business, but call it what it is

I went to Cricket in Rolla, MO on 7/13/2019. I went in and tried to get a lPhone and iPad Pro on a…read morenew plan, no one acknowledged my entry, no one helped me, the entire time I was there. This is after I had spent 2+ hours at AT&T in Rolla. I purchased iPhone Xs, 2 cases,Qi charger, screen protector, and extra cords. They greeted me at door, got me a rep in less than 3 minutes. Now it took me about 2 hours total, but he stayed with me whole time. I left and went to purchase new iPad Pro, iPen, and folio case with keyboard. Then tried to get service at Cricket in Rolla, MO. So I went back to AT&T, who set me up with $50 tablet plan. My son has me on his cricket plan, but I had intended to purchase a 2 line plan at Cricket. Too bad. I am shocked at the difference between Cricket and AT&T. Disgraceful way to treet customers Cricket, I really had high hopes because I have been on son's account for about 3 years and been pleased with my phone service with Cricket.

I visited the store today and upgraded my phone. Reagan was so friendly and very helpful making the…read moreswitch to my new phone. Thank you Reagan I appreciate everything you did to help me today.

GREAT CUSTOMER SERVICE all the way around. I met with Felicia, Chris and Johanna, and all three…read moreanswered all my questions and took care of everything that I needed. Very knowledgeable, very patient and very pleasant to deal with. Coming to this store, you won't be disappointed. Thank you all for a great experience at this Verizon store.