Do NOT use T-mobile! I canceled my account on Sept. 14, 2023, after using their service for nearly TWO decades!! I was STILL receiving bills from T-mobile MONTHS after ending their service!! Also, when I first started using T-mobile's service, the service in the area I lived in was SO bad they had to give me a cell repeater to use in my home. Well, eventually it got to a point where service had improved enough that I didn't need the cell repeater anymore. I called T-mobile to return it. The customer service representative could NOT find any record of T-mobile sending a cell repeater to my address. Now, I called SEVERAL times during the years that passed and it was the same response. "We don't have any record of a cell repeater being sent to you." However, when I canceled my service, they SUDDENLY had a record of me having the cell repeater. Wow! What a coincidence! They threatened to charge me a couple of hundred dollars if I didn't return the repeater! Fortunately, I KEEP things like this because...well, I don't trust people, and for good reason! When I told the customer representative person I spoke to on the phone that I still had the repeater, they seemed almost disappointed they couldn't charge me for it!! So, I turned it and demanded a receipt stating it had been received! In the beginning, T-mobile was great. Excellent customer service, a reasonable price for my plan, and willing to sell me smartphones at a very reasonable price. However, after the headache I got when trying to cancel my service with them, I would NEVER use T-mobile again! DON'T TRUST T-MOBILE!! read more

Update! The email address you sent me to do a customer complaint does not work..what a surprise.. T mobile is a joke when it comes to taking care of its customers. Doing right by your customers is apparently not on the priority list..and this store will tell you anything to get you to buy something. Nothing we were told was true.. read more

Thanks for the support for education. The customer service is professional and assertive to get people working again.

I have been a T-Mobile customer for almost three years and have been happy with their customer service. I'm switching carriers because there is no reason I should be in downtown Portland, Oregon and have no cell phone service. I was also at another location, and everyone was on their cell phones and again I had no service. This is just crazy, and I guess this is why they are cheaper than some of the other cell phone carriers. read more

Beware of this business. I live nearby, but Tmobile did not offer internet service in my area in the past. About 3 or 4 months ago, Tmobile reps were canvassing my neighborhood and told me that they now offer 5G in my area and urged me to sign up. A few weeks ago, I went into the Hillsboro location next to Fred Meyer. The rep assured me they offered it in my area and signed me up, talking me into taking a package deal, switching my phone service. I never got reliable internet for the entire 11 days I was with them. It was so slow, I couldn't even watch a YouTube video or use my roku. And much of the time it wasn't working at all. I was so patient with their tech support people, going through hours of troubleshooting. Finally, on the 11th day, the tech support person did a little digging and said, "Oh, we don't offer service in your area". After hours of wasting my my time and 11 days without internet service, at least I finally had an answer. So I went to return the Pixel 7 phone that went with the phone service since I didn't have the package deal anymore. I would have never signed up for mobile service with them if they hadn't (inadvertently, I'm sure) lied to me about offering 5G in my area and selling it to me. I asked one of the reps I talked to over the phone about waving the $70 restocking fee. She said go ahead and take it back because she could've imagine them charging a restocking fee considering the circumstances. Well, guess what? They did. 11 days without internet, hours of wastimg my time being patient with them while they tried to troubleshoot what the problem was (apparently none of them even imagined that Tmobile would erroneously sell internet service where they didn't offer it). And then charged $70 for my trouble. Terrible, unethical business. I urge everyone to avoid it. read more

Phenomenal service!!!Walking in was greeted by Percy and helped. Answered all my questions and went above and beyond in helping me out. Including the store manager Drea was a big help in my situation. She was very informative and friendly. Over all highly recommended this store. For anyone wanting to get T-Mobile and even long time customers. read more

They are so slow, they don't even give you an estimated time till your next would not ever come here again!!

STAY AS FAR AWAY AS POSSIBLE!! Bunch of incompetent idiots with the worst customer service. Will scam you and add lines to your account and you won't know about it till you get your bill. When you go there for help to remove the line they pretend it's not their problem and you have to call customer service read more

I had called this store since it is my Local store to ask about getting an upgrade and I wanted to make sure that I wasn't going to go DURING business hours to find the store closed and locked up again DURING NORMAL BUSINESS HOURS like I did yesterday evening. After a very brief conversation the manager just hung up on me and when I called back, I asked to speak to the manager at which point the person who hung up on me answered the phone. I said "you're the manager and you just hung up on me?" and his exact response was "yep it's 2021 and I can do that" and then he hung up on me AGAIN. This is completely unprofessional and uncalled for and shows a level of EXTREME disrespect to customers. I 1000/10 recommend going the literal 2 minutes up the road to the next T-Mobile store and avoiding this one altogether. read more

I switched from Metro by T-Mobile in December because we were offered free phones via monthly bill credits. The salesperson had to order the phones because there weren't any of the ones that we wanted in stock so he just activated the SIM cards so we could use them in our old phones until the new ones arrived. He also activated 2 tracker devices and when I asked him what they were for he assured me that the devices would be paid for via monthly bill credits and that if I signed up for autopay the service for the trackers would be free. I told him I didn't really need them but he assured me again that they were free so I should just take them. Maybe he gets commission for each device he sells... I have now gotten my second bill and am still being forced to pay over $12 a month for the service for the 2 trackers which I was promised would be free. I contacted customer service and was told to return the devices to the store, but when I called the store they said that since it has been more than 14 days they won't take them back. The manager said he was with a customer and would see what he can do and promised to call me back with a solution. Needless to say, I am still waiting... Save yourself the hassle and go to a different location. read more

I've used this specific location recently to subscribe to a new service. I was greeted cheerfully and felt welcome. The employees went above and beyond to give me the best price and activated my new service in a very short amount of time. They were also very patient while I was looking for information they needed (my account number with my old provider). Overall, a wonderful experience. read more

I highly recommend this T-Mobile store. I needed to replace a phone that had been broken by dropping. I had unusual circumstances as my adult son is mentally handicapped. They showed me a very reasonably priced phone that was perfect for us. They set it up and gave us exactly what we needed. The manager Sam was very personable and knowledgeable. She suggested a tough cover for the new phone. They set up the phone so games could not be loaded but John Deere videos could be watched. Perfect for our family. While we were there I mentioned that my phone suddenly had ads popping up and driving me crazy! Sam worked on my phone and then handed it off to Junior when she couldn't figure it out. I think that is great leadership. Junior didn't give up and finally figured out what the problem was. I was so happy to be free of all the ads that were clogging up my phone. Thank you Junior!! You deserve a raise. As a senior citizen, I always appreciate good service and friendly folks. This T-Mobile store will be my go to store from now on. Good job Sam and thank you. read more

Not the store you want to deal with! I went in there with my family (40+ minute drive) to sign up from Verizon and to take advantage of the "free" phone offer they had. Before I went in I had seen the advertisement on TV and they had the same advertisement display in their windows. We walked in and were immediately told that we couldn't get the deal they were advertising because they were "out of phones." We argued a little about how they literally had the ad in their windows, but it was no use. After that I was talked to like I was an idiot with the way they broke down their plans, even though I was very clear that I wanted the simple plain unlimited plan. We ended up signing up still, regardless of them not honoring their advertisement since we had driven nearly an hour to get there. After that I had tried to call up the 1-800 support to be told that they should've honored the deal, that the 1-800 could not honor it and that I should talk with the store manager. So I called up the store manager only to be told that they wouldn't honor the deal and that I should call the 1-800 number. Do yourself a favor and stay away from T-Mobile and especially this store. read more