Sergio was great. He immediately accepted my iPhone that had a bad charging port. Within three…read morehours I was able to pick it back up and have it charging normally again. Would recommend. Very respectable establishment and a pleasant experience at a reasonable price.

Support local businesses…read more He's the goat of Aloha. Been doing business with him for almost 4 years. Fixed my laptop and installed windows for $50. A windows license is like $100, that's my goat right there.

The two service agents were busy for about 20 min before the person being helped walked out in…read morefrustration. The clueless lady couldn't even send me an authentication text or get into my account. She couldn't remember whose phone we were trading in, color and repeatedly asked for the same info. She came back with a clipboard with someone else's number on it and she couldn't figure out why she couldn't see our info until I corrected her. Possibly the biggest dummy I have come across in quite some time. Fire this useless agent.

Michael Dean Patterson was dedicated to cleaning up my neighbor 's phone. She has dementia and had…read moreloaded so many pop ups on her phone it would not charge. He could easily have said, "we can't help," but he worked over an hour to clear it and teach her how to use it.

Finally opened up another location in the area the other location is always full and the line is…read morealways too long to wait in this location seems not have long of a wait because it's it's newer than the other location so I hope it stays like that but it's nice for people who don't want to wait too long at the other store. Their stuff is really nice and easy going to sometimes even stay late to make sure the customers can take care of which they did to me and that was really appreciate

This store gives me the worst customer experience. The representative lied to me for changing my…read moreplan and promised that it doesnt increase the bill. When I got the bill, the bill doubled.

Had an excellent experience on July 7th with Keaton & Naomi. I wanted to transfer my Dad's iphone…read moreout of my brother's account into mine as my father has passed away and it's sentimental to me. Keaton assisted in the transfer & assured everything would transfer over even passwords.And it would be exactly like it had been with the previous provider. July 8th i got some messages from apple when I tried to navigate on the phone.So I went into verizon today, on Cedar Hills Boulevard. Keaton was not there and another gentleman Franklin was the person that greeted me. I saw this franchise.I said that the messages wasn't working or the facetime. A warning he fiddled around with the phone, but he was preoccupied.The whole time checking text messages on his watch. He told me he did all he could and that I needed to go to an Apple store. Then, I asked him about my android phone and he told me, Ineeded to go to Samsung. I asked for assistance with turny tom's apps that alert me and make noise and his answer was, oh, just go to your phone and turn off the volume. Even I know there's a way to silence apps. There was a completely different staff and ambience compared to what I saw on Tuesday when I was at this store. I remember in past years, having this same experience when it felt like if they weren't going to be able to sell me a phone, they didn't want to help me. However on tuesday, they were more than helpful to help me.Bring my dad's home service over to my account. So I proceeded to go to my car and ask AI who assured me?I did nothing wrong that my representative was rude and not focused.And then they proceeded to tell me how to get facetime and messages back on my father's phone. The judges for verizon to have a so called experience.Sales guy in their store that didn't know how to do the simplest things is appalling. It was called a transfer of service.What I did with my dad's phone and they basically told me what to do with facebook, what to do with messages.And the one thing the gentleman did not do at the store was to turn my phone off and turn it back on again.I did these things that a I told me to do.And now everything works. So franklin gets a big zero.He doesn't belong working at that store. Keaton & Naomi belong getting a 10. If you look at the ratings for this store, it's a two point three, where I saw it.So somebody needs to do something to turn this around.

5 hours on the Phone! My iPhone 16 had battery issues. They sent a replacement but the wrong phone…read more 1hr to fix. Then 4hrs on the phone to activate. My calmer wife would not let me cancel my line and move to AT&T. Boo!

Trent, Dan and James along with all your team ARE AMAZING!…read moreSo savvy with EVERYTHING needed! Thx you for helping my sister with her biz acct in another state! I will travel just to go directly to you guys! Thx for all you do for your customers

This place is constantly slow. Never enough people working or they are just hanging out in the…read moreback. They're nice usually, smug on occasion. But be prepared to wait for an hour even if you are just picking up something you ordered. I would just do everything online, but it says with my plan I need to go into the store every time. It's ridiculous. Very few options actually in store either. Basic colors of the phones and that's it.

I Was here on Monday morning I had the worst Customer…read moreexperience with the Asian girl that seemed to be new and didn't know what she was even talking about and came from the back room smoking what seemed to be vape and that gave me attitude and I couldn't understand her from how low she was speaking to me will never again my mother came in later that day and she messed up her account with AT&T when she had only came in to buy a new phone with separate number the language barrier was a big issue she didn't even try to communicate with my mom she didn't even want to use google translate with her and called her dumb in English and my mom asked to speak to manger we know her and the other little Mexican girl usually helps us she didn't even wanna call the manger and then when she called she referred to my mother as a white women then the girl who usually helps us came and fixed the problem we had and we never had an issue when it was just the 2 Mexican girls in the front the only reason I'm even giving it a 1 stars its for the the 2 nice girls that are always there I feel for anyone who gets helped from this girl please do better at hiring I will be getting in contact with corporate

Andani and Hilda they help me so much today just not even trying to charge me I highly recommend…read morethis location!