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    Verizon

    2.4 (62 reviews)
    Closed 10:00 am - 6:00 pm
    Updated 2 weeks ago

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    11/3/2023 - I managed to survive my phone upgrade. Thank you Verizon!
    Mikhail H.

    There was another review for this store I felt like cheering an "AMEN!!" into because I identified with her so whole-heartedly. I am also NOT a latest and greatest phone person and when my phone starts misbehaving or I thin I should start looking to upgrade I am ANGRY... I have had so many issues getting massively gaslighted at 3 previous cell phone companies that were just beyond ridiculous. Like telling me I was a valuable customer and after having the same phone for 3 years that was currently not working right & hanging up on people I could pay them RIGHT NOW over $300 for the privilege to pay more to upgrade my phone. Then flat out saying they could not explain why I needed to pay all this money but that the supervisor's suervisor's supervisor said so...but thank you for being a VALUED customer. That was 2 years ago and I hung up, called Verizon who set up a new phone for free in 15 minutes. With all that PTSD, I received phone upgrade info and was twitching a bit but genuinely was thinking a new phone did sound good as I use it for photos and was looking to up my quality game. I called and a nice enough fellow arranged a straight swap trade in which was pretty exciting - just a $35 upgrade fee. My only two complaints were that he said that there was a case on sale from $59.99 down to $4.99 but that was for a different phone (but seriously grabbed a really killer one from Amazon for $7.99 so whatever.... waited a day for Prime shipping) and also I mentioned having the store do the data transfer - especially since I was going in to pick up the phone anyway. Legitimately I am not a phone person - I want to tap on that damned thing as little as humanly possible - it is annoying enough knowing I will have to log back into all the things and have everything I access get to know the new phone. I am just constantly moving with fifty plates spinning at once so any wrench in the cog is just ...well, annoying. I walked in and was actually pissed off and trying to hide it because it was busy and a guy says there are three people in front of me and I thought at first he was dismissive. He actually wasn't - he was straight forward pointing out places to sit down saying they would be with me as soon as they could and genuinely he really addressed me the second I walked in which is great since they were pretty busy. And I actually was only waiting maybe five minutes when another person came over, addressing me by name and saying I was up next and it should just be a few more moments. Ok, wow...thanks. He had barely given me the update when another person came over asking how he could help me. When I said the upgraded phone I was told I could pick up. He was gone for a bit and brought the new phone out. I asked about the data transfer and he said it was $29.99 for them to do it. Flat out - having it done right...YES PLEASE. Plus he wiped my old phone and reset it so it is now ready for me to ship back when I get the box to do so. He tried to intake it there but confirmed with the powers that be I need to send it but just knowing it is wiped and ready is so great and the data transfer took longer but he really made sure it was done right. Another one of the reps came over to say hi and we three ended up having a great chat while waiting for the phones to do their thing since it was now slower in there. Everyone was just so friendly and seriously, technology is a bit of a pain point to deal with so having people treat you humanely and also making sure everything gets done right. And, I love my new phone, had next to no issues at all - just those little, first time opening an app hiccups that were much less of a burden. It is nice to know that I am likely in pretty great hands should I need to go into the store again.

    Phone
    Kayla H.

    Came in and got added to a plan with a phone upgrade. They screwed something up with my new phone since I haven't been able to use it for days. Every "customer support" number turns me down. The employees need to be trained on setting up phones better, this is ridiculous. My phone isn't even registered into the system when it should be.

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    M H.

    Do not even think about switching to Verizon. They will get you into a contract or upgrade and admit they are providing you with terrible cell service and do absolutely nothing for you. You will be stuck with bill after bill with terrible services.

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    2 months ago

    Waitlist digital display would help. A time to available to support. There is no customer care.

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    Page 1 of 2

    Ask the Community - Verizon

    Review Highlights - Verizon

    99 but that was for a different phone (but seriously grabbed a really killer one from Amazon for $7.

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    Best Buy Beaverton - Alex Microsoft Certified Advisor at this location come on in to get the best

    Best Buy Beaverton

    (175 reviews)

    $$

    Southwest Portland

    Alex Microsoft Certified Advisor at this location come on in to get the best…read more I came in looking for an obscure device: an external CD player for installing legacy software on my new laptop OMG they stock a few for us instant gratification people who need things NOW! Alex was available at the Windows desk. He said "Yeah, this are great! You can watch DVDs your stash of movies you've collected, audio CDs and of course read and write files from your computer or laptop and best of all, enable you to install legacy software on your new laptops ( which no longer have CD drives) Alex picked out this LG Ultra Slim Portable DVD Writer (which does it all) for only $24.99 such a deal! I'm sure I'm going love it! Alex is a wiz. This will be my Go To Best Buy in the Portland Metro Area

    Picking up my work laptop. Best Buy's app and website are NOT friends…read more At the beginning of September, I started a new job. My boss ordered me a laptop from Best Buy. He is in LA, and I'm in PDX. So he ordered online, put me as the pickup person and boom. So he didn't have any idea of where I live, and sent the order to the Tualatin BB at first. I asked him to change it to Cedar Hills since I was right down the street at a baseball game with my son. So he did. Now let me say, when you order online, it says "pickup within 2 hours." Yeah NO. You are FAR better going IN the store and buying anything than using the app or website. The order information NEVER updated anything online. Never showed anything but "order placed." So after more than 4 hours I showed up and they said it wasn't ready...blah blah blah give us 15 minutes and we will get it. So that's the FIRST experience. Now to this past Wednesday. I ordered a co-worker a new laptop using our boss' credit card. I ordered it to pickup at this location because I was going to the nearby Umpqua bank for a business deposit. I waited 3 hours and showed up, again no update on the website for order status. Just like the first time. This time the manager tells me that the order wasn't placed because it was flagged for their fraud team. I was like okay why?? Because the order was placed by Dan M but Martina C is listed for pickup. I said I can verify his card #, social, drivers license etc AND I said OR y'all can just call him. So she said oh okay they'll probably call him will you let him know? So I text him that they'd likely call him etc and what was going on. The WEIRD thing was that she checked my ID and said to come back in 10 minutes. So I wait 15, she said "OH I just put your order up front!" And takes me to the checkout. Then she asked if I had the order number (well duh yes I did because I gave it to YOU the first time I popped in today to pickup my order..." And she covered up on the laptop box where I assume the order number was. (which felt weird and pointless to me since 1- I'd already given it to her, and 2 - didn't y'all verify with Dan?) I guess it was worth it because I got my co-worker a really good deal on a nice Lenovo laptop. It's CRAZY that laptops are catering more to gamers than workers now but whatever. The laptop is NICE and I'm glad that despite the annoying sync of an order online to a store it's a good deal.

    Video Only

    Video Only

    (101 reviews)

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    Southwest Portland

    Had a great experience in here thanks to the Sales Manager, Matt. I came in looking to compare…read morepricing after finding a competitive open-box deal on a 65" TCL QM7 at Best Buy. I figured they might be able to work with me on the price of a new one and I was correct! I got a great deal for a brand new one that wasn't much more expensive than the open-box one. Matt was super knowledgeable generally about TVs as well, along with their soundbar options. I already have an alright soundbar and didn't feel the need to upgrade at the same time, but I will definitely be back in for a soundbar when the time comes. Thanks, Matt!

    I have been shopping for a TV for almost a half a year. Waiting for some sales near Labor Day. And…read morenormally I would buy my TV at Costco. But I decided to give a video only try. I met Cyle Wood. I think he's the manager and a great salesman. He took quite a bit of time to explain the differences of each TV that I was interested the quality in the technology. And then he applied some of his personal opinions, which I greatly appreciate It. Cyle went out of his way to extend every possible good price and service to me. And he happily uphold me on a sound bar too, which I'm very grateful to have. Cause it does make a big difference. I recommend Cyle Wood and also video only. I think that their service is superior to the big box stores and I want to buy local and spend my money here in town locally.

    Autozone

    Autozone

    (57 reviews)

    Sure they help you install wipers when you buy them there, but Benjamin went out of his way, in the…read moremisting rain, to help clean our windshield. He had to put extra effort to help scrub sap off the windshield and tried to help us diagnose what the possible issues were. He was so knowledgeable and gave us a few ideas on how to fix our problem. Custome service above and beyond. Kudos to you Benjamin!

    I had my boyfriend order me my breaks online threw auto zone and even paid for PRIORITY OVER NIGHT…read moreSHIPPING & 6 days later they still had not arrived so I called 3 diffrent # about it and finally got to talk to a very nice lady who said she wasn't sure why but they had not even shipped yet. So I canceled my order & had to wait until Monday to grt my $ back on my card. But by tgen my routers were shot along with my old breaks. I had no more $ set aside for buying new ones. I was very upset but we were sent a $5.00 gift card and a few days later my breaks showed up even after I canceled them..only THERE NOT THE RIGHT BREAKS... so now im BROKE, VERY VERY BAD BREAKS & ROATERS[ IM MORTAFIED EVEN TRYING TO DRIVE MY CAR ITS SO LOUD & DANGEROUS] But I have to because I clean vacation rentals all around 5 town in diffrent places daily and I just want to say IM VERY UNSATISFIED WITH THE INTIRE ORDEAL & THINK AT THIS POINT MY BREAKS & ROARERS SHOULD BE FREE OF CHARGE. Its take a total of 2 weeks from start to now to end up with NO BREAKS ON MY CAR & NOW NEEDING ROTERS. I hope someone does something to fix this because I did my part in the whole mess...I cant buy new ones because I dont have any $ left to do so. I NEED MY CAR TO MAKE A LIVING. im the only one working in my family since my boyfriend was given a stage 4 cancer dieignosis so I very much have to drive my car to work to keep a roof over our head & to pay the bills....S. O. S. HELP!​

    O'Reilly Auto Parts

    O'Reilly Auto Parts

    (25 reviews)

    Southwest Portland

    My 13 year old mostly trusty Toyota is having an ongoing headlight outage issue. I have never had…read moreproblems like this with previous vehicles, and I never wanted to know this much about effing car headlights. Honestly. The past year or so I have had it at the dealer multiple times anyway so I have just had them replace the light while they are doing other stuff. If it's a month or two ( or less) between burning out I have asked for free replacements and gotten them, but a couple of times I have paid and they have run between $25-70 to get a new light. The fancy ones only come in twos and they have burned out faster. They were supposed to last longer. Taking the thing apart to fix the electrical issue is about $2k is what they told me. Um. Nope. I would just buy a new dang car. So, I have been pulled over by police and "warned" for burned out lights and I have been what I call " light bombed" by dutiful citizens who make it their gd mission to tell me my headlight is out. This last week a crochety elderly man and his little terrifying yappy dog waited patiently in my driveway for five minutes during the day for me to exit my car, just so he could proclaim my bulb's dead state to me and the universe in general. He told me how " dangerous" it was. Sigh. I called the dealer to price the part. $24.99. I called the service desk at the dealer. Voice mail. They are slammed on Saturdays. I do not have a weekday option since I have rejoined the workforce recently and have minimal time available. I called Autozone. No answer. I called O'Reillys. The nice young man told me $12 and said, "Do you want us to put it in for you? " Sold. I drove there, a nice female assistant manager who was surrounded by 3-4 young men shooting the bull ( the store was a bit empty) took my info, went and got the bulb, it was $12.99. She asked me if I wanted her to put it in. ( I looked at my male friend whom I had brought to do that, and he shrugged). She grabbed a glove, headed out to the car, rushed back to open the door for me after he dropped it in my face ( I mean I loved that although I coulda gotten it) , and she popped the old one out and the new one in. Easy peasy. She also threw away the packaging and the old bulb. My companion would not have I am sure. All done. Cheap. Fast. Awesome. Also, it was aligned properly with the other headlight which is like...well all the other times they were crooked. O'Reillys for the win, man.

    I have always had a good experience at this O'Reilly, but today--May 19th--an employee named Genie…read moretreated me with disdain because I don't speak English. In fact, I didn't buy anything due to her lack of attentiveness. And so, I left!

    Verizon - mobilephones - Updated May 2026

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