My boyfriend and I stopped in on a whim. We were in the area and wanted to see what new android phones T-Mobile had to offer. We were greeted immediately by a friendly staff. We sat down with Justin who was very nice and had a lot of patience. He answered all our questions. Both my bf and I have the Magenta Max plus with T-Mobile. We are grandfathered. After looking at several smartphones the one that was chosen was the Samsung Galaxy s25 Ultra. They were out of the Samsung Galaxy s25 Edge smartphone. The Ultra was $200 more. After comparing plans Justin found another plan he said was just as good or better then our magenta max plus. This one gives 50 gigs of hot spot instead of 40 gigs. It also comes with unlimited talk, text, and data. ( he put in the record that if we didn't like the new plan and wanted to switch back to our Magenta Max Plus we could at any time with a phone call.) Since the original phone had a hard time charging we wound up spending a few hours there so all the stored data could be transferred from the old Galaxy to the new Galaxy before Justin factory reset it. The store is very neat, clean and organized. There's plenty of free parking in their lot. Be prepared to spend some time here if you are planning on getting a new smartphone read more

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Very happy with the service and the customer support. They also give me free Netflix, AppleTV, the MLB TV package, and Hulu. Then there's TLife Tuesdays where you get all sorts of freebies, swag, and offers. The hotspot works well and the price per month can't be beat. read more

In my opinion, Tmobile is the way of the future when it comes to wifi. It TRULY cuts the cord because the signal goes to the router directly from the tower as it does with your cell phone. No cable wires to mess with at all. It runs all of my smart TV's (4 of them), Alexas, smart plugs and blink cameras. They run smoothly as do laptop computers and printer. I also have their phone plan which is much cheaper than Verizon or Xfinity, and permanently not just for a couple of years, therefore wifi is only $30/mo. instead of $50. My download speed is 687 Mbps and my upload is 88. I honestly have no issues after 2 years. By the way, their 611 phone service is incredible. Extremely helpful. read more

After four unreturned calls from the original purchase T-Mobile store in Rehoboth, DE, I had the good fortune of working with Amanda, Manager of the Hillsborough, NJ corporate store. Amanda spent close to two hours addressing a frustrating three-month billing issue for me. She tracked multiple serial numbers, phone numbers, and located and confirmed a previous Apple phone trade in. She was professional, persistent, compassionate, and successful. Additionally, she always had her eyes & ears open to insure that the rest of the T-Mobile employees were on top of their responsibilities as well. She was born to multi-task and lead by example. Thank you , Amanda! read more

I interacted with just about everyone at the Hillsborough TMobile store and each person was helpful, competent and patient while I went through my list of concerns and questions. I never felt pushed or pressured. My research was detailed and comprehensive - AT&T was good but not as good as T-Mobile, Verizon was very limited in many ways. So T-Mobile came out on top and specifically the staff at Hillsborough T-Mobile were the best. By far. read more

Horrible store. I have been a tmobile customer for many years I recommend everyone call t mobile before entering this store. All they want to do is sell you upgrades and not listen to your concerns or issues with your current phone. read more

Stopped in to switch from Verizon to a TMobile four line package. Customer service was excellent, maybe not perfect but very good.

Alden couldn't have bee. More helpful. The best t- mobile store experience. He helped get my old phone up and running after I had unfortunately ruined my newer phone. Would highly recommend. Won't go to any other t- mobile store. read more