Smartphone...a device we use for everything but calls lol! I make sure it's fully charged as it does eat first and what keeps it going is T-Mobile. My bestie who's very picky with customer service made the choice and advise me as well yeeeeeeears ago when there was contracts back then and I still agree how great they are to this day. Always friendly and helpful even when I have a ridiculous question they do take care the best they can. This location is in SALT at Kaka'ako and the lot right along Ala Moana Blvd does seem intimidating but it's so easy as the first hour is free no validation is needed which is something I shouldn't say as this location is always pretty mellow. Another reason...how about T-Mobile Tuesday!?! You do need the app but every week there's a deal and sometimes merchandise you do need to pick up on Tuesday only. I've gotten cup, mug, drawstring bag, umbrella and even a selfie light which I used viewing Christmas lights at Honolulu Hale. Be a smart cookie as browsing around is exausting...thank you T-Mobile! read more

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Free schwag from T-Mobile... If you're a customer of T-Mobile, make sure you check your T-Mobile Tuesdays app for all of the freebies and discounts that they post every Tuesday. This week (1-24-23), customers could pick up an umbrella from any T-Mobile store. I used my Yelp app and located the nearest store - which was at the SALT complex on the corner of Ala Moana Boulevard and Keawe Street. Ahh... I've passed by that location many times. It's along the strip of businesses: Moku Kitchen, Starbucks, and Highway Inn! They have a parking lot right in front. Enter the parking lot from Coral Street Take a ticket from the machine and the "arm" will lift. Even though it's a paid parking lot you will not have to pay because the transaction will be quick. The first hour of parking is free! When I entered the spacious shop, Chris greeted me right away! He's so personable and helpful! I told him he's really good at his job! I commented that this store is the largest that I've ever seen. He explained that it used to be one of two Sprint stores on O'ahu and - at that time - Sprint needed the space because there were a lot of customers split between two locations. Now that Sprint and T-Mobile have merged, the Sprint customers can go anywhere that T-Mobile is now! Yay! Anyway, Chris guided me through the redemption process - click here and there on the T-Mobile Tuesday app... And voila! I got the free T-Mobile umbrella! It's perfect! Thanks to Chris and T-Mobile for a wonderful experience! I wouldn't hesitate to return - if I ever had a question! read more

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This review is in three parts starting from current time and going backward in time PART 1- CURRENT TIME CoViD 19= Review #22 "NEW" "ESTABLISHMENT" Experience T Mobile, formerly Sprint is located in the Salt Kakaako establishment. Most of the employees were at this location dating back to the Sprint days. While appointments are not required, you may want to make one because if they are busy when you get there, you will have to wait outside (but don't worry, Starbuck's is a couple doors away) ** Masks mandatory ** Six Foot social distancing mandatory ** Hand sanitizers available at every station ** Customer Service checkers at the door ** No outside food I think ( had a cup of coffee and they looked at me funny) (Parking 1st hour free; validation available for time spent at Sprint in excess of an hour) PART II- CUSTOMER SERVICE AND PRODUCT LINE AVAILABILITY As always and like the Sprint days, the customer service is exceptional. You may be working with one CSR but if help is needed other CSR's including managers come to your aid to make sure you are doing okay. They take their time on the phone conversion making sure everything transferred properly. They show you the new accessories linked to your new product, I think known as "upselling" (Truthfully, my CSR can sell snow to an Eskimo LOL) So, I ended up with the new phone cover, new IPhone, new IPhone chargers Sheesh! No regrets though, I'm so happy with the new phone and everything that came with it... PART III- OLD SPRINT I wrote a review of the old Sprint Store at this location. The staff and management were exceptional and I'm so glad they are still a the new label of T Mobile. AND FINALLY Thank you Isaac (my CSR) and Kyle (manager) for the exceptional work and representation. I'm so happy with my new IPhone. Please don't forget to ask for the weekend wearable specials or any other specials they may have on the books read more

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Went to this location a while ago to switch from another carrier. Location was convenient to where I was staying. Pretty standard for a T Mobile site. Very attentive customer service. In and out in about an hour. Most of the time doing set up, signing forms and picking a plan. Decided to come by in March 2025 and noticed a sign saying the location has closed and to go to the Beretania location. read more

I bought a screen protector at another location for my 15 and was trying to get replaced at another location because when you buy a screen protector they give you free replacements but the other location didn't want to honor that because they couldn't find the receipt and was trying to get me to buy a new screen protector which was extremely frustrating but Bryan from the SALT location took the time out to find my old receipt in the system and replace it for me he was patient, kind and outstanding. He took his time and went through a year worth of receipts to update in the system so I wouldn't have to pay for something I already bought. I left the store feeling extremely relieved and satisfied ! Will be coming back to this store for any of my T-Mobile needs and if you do ask for Bryan! read more

5G ? See screenshot of the speed. So slow!!!! Not just Ala Moana. Everywhere. Too many customers? read more

T-Mobile - Mobile Phones Near Me - Honolulu, Hawaii

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My card was hacked so I went to a t mobile store to make payments the change me 5 dollars for coming in and not paying on line really

Came in to do a simple sim card change and was afraid it was too busy. I was immediately helped by one of their employees and had my business taken care of in less than 30 min! During the waiting period of my Sim card update, they were kind enough to honor my warranty for free screen protector replacement. The 360 protection plan is very worth it. Came out the store with a new Sim and a fresh screen protector. read more

We made an appointment for 11:00 am. It is 11:40. We checked in early @10:45 and still no service. They are not staffed properly. No one checks in with you. No follow up. Terrible customer service. read more

T-Mobile Kamehameha Shopping Center. Store Manager Holden was very helpful and walked me through the migration with ease. Unfortunately it takes awhile to change over, so I had to return the next day. Other than that the service was great and the staff was very helpful. T-Mobile song ‍ well it was interesting... read more

I went to this store to fix a app associated with their 5 star internet. The service is horrible they only push sales and do not know their product line and support services. They said that their internet only works with the TMobile phone.That is false because if you scan the IMEI number on your router you can reset it. The you can get a id code from that. The store that calls it the best service only sells and does not know their support numbers. Have pride in your job don't be a jerk. A bunch of over lasted sales people who only want commissions,no pride in repeat customers. read more

I'm having problems with this store. I went in February for their BOGO offer. It's been two months of trying to straighten out the billing with them. It's still wrong. Went back into the store last month and the manager was supposed to be working on the issue since they've had other customers with the same problem. There a breakdown of communication between the store and corporate. Got a follow up call from their call center to see if my problem from last month was resolved or not. Told them no. Bill is still wrong. Called the store over five hours ago and an assistant manager is supposed to call me back to help me with my problem. Nothing so far. read more

Both times we went to this location, Jeff and Gene had helped us with our issues and they did exactly that. Minimal Time spent they were very knowledgeable!!! Highly recommend. Throughout the whole process, they were very professional and cordial. Area was very clean. I highly recommend going this to this location if you're in the area. Much mahalo Gene and Jeff! read more

I'm sure I'm not the only one that gets frustrated when dealing with phone carriers and their in store workers... which was definitely the case when I visited this Tmobile. That was until I was lucky enough to be helped by Neal! Neal was very patient, understanding, and kind. Not only was his demeanor WAAAY nicer than the previous worker I was getting assistance from, but he took the time to actually fix the issues that I was having with both my phone and my new watch. Instead of sending me away saying it's a "device issue" (when it wasn't) and giving me back my old watch in worse condition than when I brought it in... Neal got on the phone, talked to 2 different people for about an hour and fixed everything! I can't tell you the relief I felt when he got my phone and watch to work!!! Neal, mahalo nui for your help today! You're a life saver! FYI, I'm only giving this review 5 stars based on my experience with Neal. Otherwise, it'd probably be a 2. read more

The best experience I've ever had with a carrier! I think the store recently transitioned from a Sprint store to a T-mobile store. I walked in on a Thursday around 6:30pm and was greeted by Kyle immediately. I didn't have an appointment but he was able to help me right away. He was very knowledgeable, and even let me know about some offers I am eligible for that I was not aware of. The feel of this store is just so different - in a good way. Thank you again! read more

Shame on you T-mobile. Besides the repeatetdly monthly calls (that take over an hour each) to rectify discrepencies between what a customer is told and what is actually provided, is bad enough. When I say monthly, I mean monthly. On top of that, you're screwing over service members that served this country?! You heard me right. T-mobile promises military discounts but actually halves the promised service. SO instead of getting the same service as non-military, T-mobile falsely tells members that they are getting a discount, but provides a much reduced service. Case in point. I switched over to the new Go5G plan with promises of 100GB hotspot for my computer business. I then asked if they provided a military discount, wich I was assured they did. Getting $15 off my monthly payment seemed great until I noticed days later that They cut the Hotspot down 50% to 50GB without letting me know. When I called it out to the rep, who called back because of the "Free" Samsung S23 which is the original reason for the call, she got confused, then put me on hold to collect her wits. After this she proceeded to blame the reduction on me "since I'm military". I let her know that a discount is a reduction in cost for the same service, not taking half of the promised service and providing a false sense of savings. Shame on you T-mobile. Taking advantage of those who served and gave for this country. You used to be a great company with great service, but I guess the merger diluted that and now you take advantage of your customers with less than acceptable servies. Oh the free phone thing is a scam as well. They said because of my credit which is above average in the least, they would charge $80 plus taxes on the total. Oh they also wanted the phone I owe less than $50 back too! What?! I paid for it, it's mine. Everything about this company has turned into a scam. I'll be sarting an online petition to make T-mobile accountable for their bait and switch tactics, as well as taking advantage of military personnel. Please sign and ljoin to expose this heartless corporate monster that pretends they care about their customers. read more

We came here because we thought it would be easy to park, easy to but a new phone, and get it activated. Boy were we wrong. The guy helping is did not like us asking a lot of questions, ended up yelling at us, and we beat a hasty retreat out of here. We did end up getting T-Mobile cell service, but we did it at the Ala Moana store. read more

20 s up to the sales rep Jacki & the manager may. At the Alamoana mall location Both went above and beyond customer service. they tried every method to get my old phone working. I appreciate so much and they did it with smiles on there faces They showed outstanding professionalism. And i just want to thank them both. T MOBILE should be very proud of these two employees. They also recommend options on a new phone with no money down. That's a game changer for me. Once again sales rep Jacki & manager May Keep up the great work. read more

This place is the worst! Staff is unfriendly and they have a terrible system everyone needs a reservation, even to stop in a buy a charger or case, you have to wait for an appointment as if you were coming in for phone support or to open a new plan. I miss Sprint, the T-Mobile reception is terrible. I also miss the friendly repair team that used to be at that store and they were let go, with the merger. Not getting my money anymore, going elsewhere. read more

This is absolutely the best T-Mobile store I have been to. I went to one on Maui to set up my account and the nice but incompetent technician almost lost my phone number and wanted me to use a new one and this took over 90 minutes to fix.. I bought it new s22 phone and needed to have the Sim activated so took it to the store on S. Beretania by Safeway where my phone was serviced by a competent but brusque employee. Then, I got smart and yelped the T-Mobile stores and found this one. Aian, who helped me retrieve my lost saved emails, was smart, polite, and fast. After my other T-Mobile store experiences, I really despaired that I would find competent technicians who were friendly, patient, and helpful. Aian fit the bill. If you need help with a new phone, setting up service, or have any questions at all, this is the place to be. Don't follow Google directios to get there - it will take you to the Verizon store (what the f--- Google). Drive to the ala Moana address and it is right there with a parking lot in front of it Thanks, yelp, you really helped find the best store! read more

I was having the worst day ever and TMobile redeemed the day! I'd like to give a big shout out to Juice, who single-handedly saved my day and our trip out of town for Christmas. Today I lost my phone to the Pacific when my dog decided we were going for a swim. Juice got a new phone up and running, helped me download everything from the cloud, and was personable, kind, and patient. That guy deserves a raise! read more

So when the iPhone 14 came out I went to this store to trade my phone in. I let the associate know I had 2FA my instagram and my Google authenticator to my phone and asked if I needed to do anything prior to moving everything over. He said no it should be saved to my Apple ID. So I trusted him. I go to login after leaving to my home and I'm locked out of my accounts. One of them being my business account. I went to apple to ask for help as well as messaging meta to no avail. A week later I decided to go back to T-Mobile and ask them to remedy the situation. The sales associate who was acting manager said she understood and it was careless of the sales associate, and would have someone to call me. It's been 4 months no one called. I'm super disappointed, and very upset this has set my business back big time. They have 0 care for their customers, and honestly I want to get rid of t-mobile because of their carelessness. read more

This has nothing to do with this particular location, but overall service. My brother canceled his service about 7 months ago, (September 2020), and they are still charging him for service & phone. He called them to explain he had changed service, & they insist that he is still under contract. So they said they would stop the monthly charge, but he still owed them for the phone. His original contract was over 20 years ago. Really!!! His phone is over 10 years old! He has a super old phone that he finished paying a long time ago! He also informed them when he cut service. Now (April 2021), he is in collections. Sprint is BULL$#!+ !!! Sprint won't let you go...they will still charge you even when you cancel service! read more

This is a T-Mobile AND Sprint location. Josh did a fantastic job helping me out today. I had a tough experience at a previous T-Mobile location with a pushy salesman and Josh completely redeemed the T-Mobile experience for me. Very knowledgeable and asked all the right questions to help navigate me through my purchase without the hard-sell. Highly recommend this location and Josh for your phone services read more

My husband and I just got our new phones at Store 2SDD and while they were super busy they took care of you! Gene Tausinga was so helpful, professional and full of good vibes . Great customer service and fun music! read more

Ibra was really heplful and patient. Thank you for helping me with the SIM card issue .

Thank you to Corey and Joshua, the most knowledgeable caring professional best customer oriented manager and associate. Highly recommended! 5 stars plus! read more

Sooo thankful... My husband and I came in with a difficult situation in hopes someone could help us. I want to give thanks to Eugene & Kelly for helping us with our out of the ordinary upgrade. (Long story short... the card on our account had been canceled due to fraud and kinda screwed all of our stuff up so we went in store to do the process in person). We we're patient knowing that we came in with difficult request.. but Eugene and Kelly are the dream team! Thank you so much for making this easy & fun. On top of this.. 100% recommend this location for customer service from everyone! read more

Good service, I find I don't need unlimited so I changed to the less expensive plan. Everything works as expected.

I went to the Kam Shopping Center Store in Kalihi and it was the worst customer service I have ever experienced from a T-Mobile Store. I got a very inexperienced young woman who seemed to be clueless as to how to fix my problem. She was then helped by another older customer service representative and he started to tinker with my phone changing the settings and made no progress on fixing the problem and in fact compromised my phone and settings. I tried to call the store today to speak to the manager and it rings but nobody answers. I've gone to the T-Mobile in Market City and my experience there was excellent. How can a business not answer their phone especially a phone store. It's bad enough that neither the girl nor the "seasoned" person couldn't fix my problem but for them to tinker and compromise my phone settings is totally bad - REAL BAD! The manager of this store better wake up to this problem or this type of service will hurt their business big time when more reviews are posted. Any input from readers greatly appreciated so please comment on my post. Thanks for reading, read more

I would like to acknowledge Kyle and Brenton for helping us, they were so awesome. They so knowledgable at their job and accomodate all our need regarding on our contract. They explain everything so we don't be confuse. They go beyond their ways to help us. I would definitely recommend this location. Thank you KYLE AND BRENTON! If you need anything on your mobile services do find them. read more

I'd like to thank Jacob for helping me out with switching over my family's carrier to T-Mobile. He patiently explained all the information to me and kindly answered my questions, even if I he had to repeat things that they already said. I came twice in the same day, the second time to activate our plans. Even though his shift was already over, he still didn't hesitate to come out from the back of the store to help us out. We are very grateful to him. Thank you so much! read more

Excellent customer service!! I felt so taken care of and had all my questions answered. Got two phones upgraded and thanks to promotional offers got two apple watches. We have been long time sprint customers, and it was such a great and effortless transition with T-mobile. Store was bare due to covid, but very clean and precautions were taken for safety measures. Overall awesome experience. Honestly felt like I was robbing the place with the great offers I recieved read more

Ibra was extremely knowledgeable and helpful. Would recommend working directly with him if you need support.