I went in to pick up a phone they were replacing for me because the battery was damaged. Nic, the store manger, went in the back for a very long time. instead of him getting my phone that had come in, he goes to research the issue himself so he could change the decision previously made. He comes out and tell me he wasn't giving me my phone and canceled my order before even trying to give an explanation. He does not know how to deescalate a situation. He just made the situation worse and worse. I've spent almost a week trying to get my phone replaced, of course he kept suggesting I upgrade. He was only trying to sell me a phone. I ended up having to call T-mobile and was directed to do a new insurance claim. I was still given the wrong information. still without a phone all because Nic, the supervisor, would not give me my order. read more

We added a line for my Mom. She is not too tech savvy and was very nervous about switching her phone from ATT. She was concerned that she couldn't change the SIM card etc... We live 500 miles away so we could not help in person . I called this location and spoke with Kyle. He was helpful and professional. He Said he would be happy to help her set it up once her phone was delivered. He also made sure I knew exactly what information she would need to have with her so the process would be as smooth as possible. She was able to make an appointment and Kyle took great care of her. We are very thankful that someone could help her out since we are so far away! read more

I have been an ATT&T customer since cell service began. I am so happy to be done with the poor service, overage fees, and general lack of customer service. My son and I visited your Jonesboro store just to get more information on a mobile hot spot. We are so happy with the customer service we received. The T-Mobile plans just can't be equaled! We were concerned because of our remote address that the service wouldn't work well. So far we are pleased that we don't have to stand on a balcony just to get a signal. In fact we have 3 bars, LTE, which is vast improvement over ATT 1 bar,/ no service in house. Unlimited data, extra phone numbers, new IPHONE 7+, and no contracts. Why have we resisted this total upgrade so long?? Bellnda, Tom, and Seth went out of their way to insure us a great experience. Thanks to all of you! read more