Worst experience ever, I went in today to upgrade my phone, I waited 30 min to be handed off to a…read moreyoung Hispanic girl with big square glasses wearing a hoodie. Rudest interaction I've ever had. She grabbed my phone out of my hand trying to gain access, she was the rudest wet blanket I've ever encountered. She also spoke to me like I was stupid. She obviously hates her job. I left and went to another location and had a wonderful and easy experience. Won't be back to this location at all

i've had my screen protector replaced at at least two different Verizon stores over the past six…read moremonths and this one arbitrarily says they don't honor that. What am I supposed to do? Call every single Verizon store to see which one does and which one doesn't honor my warranty? They said they don't do it because they're a corporate store. What the hell does that even mean, I have a Verizon phone. Are you trying to tell me a private service is selling me Verizon phone service?

I brought my iPhone 13 Pro Max to get repaired due to water getting inside. Abu was kind enough to…read moreexplain the damage to the lcd screen and did a good job replacing it in 30 minutes. He mentioned that repair is covered with 45 days warranty should I have any issues after the repair. Thank you for helping.

I brought in my Samsung Galaxy S10+ to Abu for an EMERGENCY! It would not turn on and when it…read morecould it said the motherboard was crashing. Abu was quick and efficient to let me know it would be a 2 day job to further investigate. He quoted me a price that i was not comfortable making and instead helped me recycle my old device. His transparency in regards to pricing and difficulty of work was well worth the my time.

BEWARE, SCAMMERS, STAY WAY of this store, I left my phone here to replace the back of my IPhone 13…read morePro Max and I was thinking that being part of assurant and it was a reputable company I didn't going to have any problems. When they replace the back plate, they messed the flashlight of the phone, so for second time I left my phone in the store to fix the issue they create. First red flag, the edge of the phone on the back part was with scratches and marks all over I imagine when they they replace the back the first time, the manager or person in charge of the store told me that he will fix that this time. So they proceed and open the phone and did the repair for the flashlight. After a couple of they the phone was "ready" and apparently everything was working properly until I try to pay with apple pay or use the wallet ( the sensor for that wasn't working), then went to a concert try to use the phone as a ticket no working, went to the store for the third time, he told no worries sorry for that and bla bla bla. They "fixed" and when they gave the phone back the sensor was not working. Fourth time to the store to fixed that but this time was worse. The person that was working in there was fired and they told they will take care of the problem. Today when I try to pick my phone after being in the store for 5 days. He told me the technician told him that was a problem with the mother board and if I want to fixed will be $150 for a issue they create. Basically I spent $160 to replace the back Cristal of my phone and I need with a phone with scratched, a messed up mother board and scratches all over the edge. STAY AWAY OF THIS SCAMMERS

Really good communication and interactions! Fixed my iPhone 12 Pro Max screen in about 10 minutes…read more Highly recommend this location to anybody who is needing repair.

Very great place to buy a cell phone from.Hatred me very well when I came in and sold me a nice…read morephone and even told me about my original phone.It was a knock off.So I am so excited.If you need anything from this phone place go here and get you a phone with good customer service

The owner is rude and doesn't know how to please the customer. i was not happy with my phone case…read moreand instead of making things right, He started arguing with me. Next time do better and learn that the customer is always right regardless of the situation This is not how you do business.

Farrun outstanding employeeHelped with T Mobile cell phone He was excellent in product knowledge…read moreLaura is his boss lady

I'm going to phone it in this time I'm afraid…read more We've been on the lookout for a new phone service, for good reason to because things haven't been going so well with Verizon, especially the cost. Cricket and Metro are possible and cheap, and then T Mobile and Sprint are the main ones in consideration now. This store are friendly, accessories are normally priced and they'll offer them in deals, we like it, especially the service element. Still not enough money off our Verizon bill to make us sign the deal though.

If I could give this AT&T store zero stars, I would. I came in to drop off my phone after getting a…read morenew one through my brother's plan, and the experience was beyond frustrating. First, I had to wait 20 minutes. When he finally decided to "help," he already looked annoyed before even speaking to us. Instead of assisting with a simple issue that six other people on the same plan had no problem with, he made every excuse imaginable just to avoid helping. When I called my brother (the account holder) to sort it the rudeness were unreal. Instead of resolving the issue, he just told us to go to another store and dismissed us. Completely unacceptable customer service. If you actually need help, do yourself a favor and go somewhere else because this place clearly doesn't care.

Came to upgrade my phones. They added Next Up and Protection without telling me. I did not have…read morethese before. You'd think they'd tell you. Scums. Avoid this store.

Once again, Robert has helped me with my electronics problem with such a quick and efficient…read moreturnaround. My ps5 scuf control has been having stick drift for about 5 months now and it finally became too unbearable. Instead of sending it in to scuf and paying approx $100-150 after them having the controller for over 6-8 weeks, I was more than happy that Robert was able to fix the stick drift for more than half that price and same day. He replaced my joysticks with TMR joysticks which will be incredibly less prone to get stick drift and even it does, I can recalibrate the joystick magnets to fix the stick drift myself. I always respect Robert's business and the knowledge he has. I will always recommend him to solve to your problem.

He fixed my baby(ps5) It wasn't showing picture at first…read morethen he solved the issue within an hour. Highly recommend!

I went out of my way to visit the AT&T Store - Mason Rd, and I'm genuinely glad I did…read more I initially stopped by the Katy Freeway location, but there were five people waiting, no visible attendant, and no sense of urgency. Rather than waste time, I drove about three miles to the Mason Road store--and that decision paid off immediately. There were two staff members present, and Cesar, the store manager, stepped in to help me right away. I'm a business account holder and came in ready to purchase the new iPhone 17 Pro Max, which--refreshingly--they actually had in stock. I was prepared for my phone to be out of service for a while, and Cesar was incredibly patient while I wrapped up calls and notified clients. At no point did I feel rushed or pressured. Cesar was efficient, knowledgeable, and clearly on top of my account details. The entire process was smooth and modern--AT&T's paperless setup made everything easy. I simply showed my ID, tapped my card, and Cesar handled the rest. He transferred my data and downloaded the necessary software as quickly as possible, minimizing downtime, which matters when you run a business. I also want to point out how spotless the store was. It honestly looked ready for a photo shoot. Even the desk we sat at felt genuinely clean--something I almost never notice in public spaces, but it stood out in the best way. During the wait, I asked Cesar about his accent and shared that he's from Cuba. I've traveled there myself, and when I mentioned the places I'd been, his face lit up. It was a small human moment, but it made the experience warm and comfortable instead of transactional. He also took the time to explain additional options--like adding a line and the associated discounts--but it was informative, not pushy. Exactly how upselling should be done. Cesar represents AT&T extremely well. Professional, fast, personable, and detail-oriented. Because of him, the Mason Road store is now my go-to location. His leadership shows--not just in how he treats customers, but in how the store itself is run. AT&T should be proud to have him.

This store thinks everyone is doing fraud and ran my credit with out my knowledge after they…read moreapprove my application she says they denied it I don't think no one should come here there customer service is terrible

This husband and wife duo are an amazing team! Within less than an hour, my screen and battery for…read moremy iPhone 8 Plus were replaced. I had anticipated having to pay much more than I did. And, the turn around time was so much faster than I anticipated. I HIGHLY recommend this place for anyone in need of technical assistance for their phone or computer.

The backside of my iPhone needed repair twice. Both times after getting repaired with them it…read morecracked big time after the first drop. Now I also have battery and sound issues. Find someone more experienced.