I unfortunately had gotten water into my datejust Rolex and was quite concerned to have it handled…read moreby experts of the craft . The amazing staff and Owner Brad were able to get me settled and even sent me off with a beautiful gift for a bit of a hiccup that occurred in the repair . Amazing service which is quite hard to find in this day and age. They have acquired a lifelong customer and I recommend anyone in need of service to head to Houston Gold Exchange !

I have been purchasing ALL my jewelry from Brad at The Houston Gold Exchange for over 2 decades. My…read moremost recent purchase this December for my wife's Birthday. The Diamond Stud Earing's were a total hit and just stunning. I highly recommend Brad and The Gold Exchange any time you are looking for quality, value, advise and top shelf customer service!

I couldn't recommend this company more. Great prices and good people. Don't take your business…read moreanywhere else, support local small businesses.

Fast honest accurate information gold price and silver very close to spot paid me cash immediately…read morewill be back

Fair and honest business. I would recommend. All went great with my transaction. Quick serviceread more

Service was so on point, i'm leaving another review on here haha. Overall, good & very easy…read moreexperience selling my gold chain. The clerk was super friendly, gave me a lot of insight on his quote & i was cashed out all within 10 minutes. Ahmed (if i'm not mistaken) is an expert. Thanks again my friend, cheers!

Quick service and very reasonable price. They were in the process of moving but still tended to me…read morequickly.

I came here for an earring post repair. Took a bit longer that initially quoted which was totally…read morefine my issue was the soldering of the post that I got put back on the earring was not cleaning up at all. It was a bit of a mess. I had to take a nail file to it in order to buff it off as it was too uncomfortable to wear. The work is holding up so I am happy with that, I just think if the time was spent to polish the earring, why Wasnt the site of the re-attachment also cleaned up?

Everything goes well at this location. Police at the front door. Knowledgeable Honest efficient…read moreservice.

Staff were unwelcoming and judgmental. The only genuinely decent person in that shop was the…read moresecurity. Never got a hello, or have a good day; except from the doorman with the gun. They offered me 50% of spot; which isn't just a rip off it's down right rude. Lowballed me astronomically on collectible coins, and offered me $30 for a coin a professional collector had appraised at $200-350. But when I left the evaluation there was a group of them huddled around an older couple who had a plethora of material to sell like a pack of hyenas. And that's the best description of what this business and the employees therein are; a pack of hyenas. Don't waste your time here. Call around and see who's paying what first. SMH I'm disappointed and disgusted I wasted my time at this establishment. And I hope I never have the displeasure of interacting with any of these individuals ever again.

For starters, fair pricing and did give me a good amount for the silver I traded in. with that…read morebeing said I am a 20 year old girl; I received MULTIPLE unneeded remarks about my looks as well as rancid unprofessional implications throughout the whole experience. Mr. Bill then insisted despite my blatant disinterest to try and hug me ignoring my wishes as well as me physically moving myself away from him. my Father had to step in so he wouldn't grab me without my consent as I told him no multiple times. I found the behavior to be extremely predatory and as a young women I would recommend other women to be vigilant and aware of these things.

This place is honestly the most shadiest gold places I have ever seen.... This establishment tried…read moreto offer me 200$ for almost 3k of silver 1,400 grams to be exact. (at the time silver was at 102) literally a slap in the face. Maybe would have worked on someone less knowledgeable... literally asked him the price and he went to use the restroom and when he came out blurted out "250$" as if he just thought of a random number on the top of his head... I said "no you're kidding right?!" Then he ended the convo with "if you don't find anyone who will buy I'll by it for 350$"..... I gave sold other pieces and he would do shady shit like say the carat wasn't what was on the hallmark which I disregarded. But when he lowballed me so bad, that's when I knew I was never coming back. He doesn't check ID and his clientele are mainly ppl from the streets. If this man is accredited by the BBB I'm thinking they may wanna look into his business practices.... Fucking creep. He also buys at 50-60% percent which is so sad. I now go to a gold buyer who will give 80-90 plus. This man is a crook. Also gives pedophile vibes...

Best pawn on Westheimer with the best customer service always by Jordan specifically & also the…read morerest of the staff are always nice & have friendly smiles! If you have old things of value laying around the house - - instead of throwing it away, sell it here!

This place is full of it!!!! I pawned a bracelet and have been making payments consistently the…read morelast few months and after it was late 6 days they pulled it!!! They pulled it on Labor Day in which I didn't even know they were opened on a holiday! The manager blamed their short staffed and couldn't make calls! I will NEVER pawn anything else here and will NEVER advised anyone else to pawn here.

Business is closed while ago even still have the signs. As of 2/3/2025 I was told that this…read morebusiness is permanently closed. Very disappointing to find this at their store.

I took 4 old watches here and it was only 15 dollars per watch to replace the batteries. Glad I…read morefound this place.

Definitely give them a chance to buy your gold. Jeff"s a straight shooter I went here to sell some…read moreold gold jewelry. On one small 14k gold ring he offered $75 that another place only offered $50. A second bigger ring also a better offer here than another place. Will you be offered 40% to 50% more on your gold stuff? I don't know but be sure to check this place before you sell any silver or gold. A good price on some old circulated 1964 Kennedy half dollar 90% silver coins. He even made me an offer on some 40% silver Kennedy half-dollar coins another place was only willing to offer face value (50 cents). Also I was advised that I'd get a better price on some collectible coins by going to a coin dealer. You seen the dancing Santa, dog, and the dancing Easter Bunny. Don't let that scare you away nothing but straight shooters here based on both of my experiences here.

I called and explained my situation. My engagement is off and I have an engagement ring that I…read moreneed to sell. Nobody will offer me even 30% what I paid for it. I gave him a description and he simply responded "not interested". No explanation or reason. Sorry but customer service is important. Doesn't seem to be with this place.