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    T-Mobile

    5.0 (1 review)
    Open 10:00 am - 8:00 pm

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    1 year ago

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    AT&T Store

    AT&T Store

    3.8
    (12 reviews)
    2.5 mi

    My experience at the AT&T store was okay at first. Riley is currently in training, so I understand…read morethat he's still learning and may not have all the information yet. At the beginning, there was a lady on the phone who was very helpful and answered all of my questions. However, I came back just a second after leaving because I forgot to ask one more question. I politely asked Riley if he could call the lady back since it was just a quick question. Instead, he told me he couldn't because "she's going to get furious," then gave me a facepalm gesture and raised his voice at me and looks irritated I work in customer service myself, so I understand that stressful situations happen, but I don't think that kind of reaction was appropriate. Customers should still be treated respectfully, even during training. Based on how he reacted, I personally don't think he would be a good fit for that position if this is how he handles customer interactions.

    It was time to upgrade one of our phones so we called this location. The phone was answered…read morepromptly and we were informed what we wanted was in stock. When we walked in we were immediately greeted by Jaelin. He immediately started the process of getting the phone we inquired about and started the process of getting us set up. He asked about warranties, cases, ect. After deciding on a case he informed us of a promotion so we got a couple of more accessories. He was not high pressure...he just wanted to be sure we had what we needed. His service skills are impeccable and he knows his stuff. I learned a lot from him and when we walked out the door the new phone was just like the one we brought in. He took the time to transfer everything, install the screen protector, and also install the case. We could not be happier with the service he provided. 5 star service for sure.

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    T-Mobile - mobilephones - Updated August 2026

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