Finally, some great Customer care! Needed help on misinformation given and wrong prices from local satellite store in Lake Havasu City. I had tried the 611 number twice in past months to fix a billing issue for misrepresented sale of an Ipad, last October. IPAD was supposed to be free promotion. No one could help. The Chat feature representatives adjusted the bill to what I had been initially told and promised. Fixed current bill and future bills. I suggest the chat. Easier than long phone conversations. read more

You know I was going to give this location a 5 star review because it appeared they changed staff and the new crew seemed nice and experienced... WRONG first bill was $10 over what I signed up for... these guys just don't care! $10 might sound like a little bit over a year that's $120 dollars and I was a 25 year customer (that's $3000 )tell now... T mobile will nickel and dime you to death !!! Don't get t mobile WORST read more

Never in a million years have I had a "manager" be so incompetent that they threaten that if you step foot in their store you will be trespassing. Gio knew he made a mistake on our bill and when I called to get further explanation over the phone he threatened me. Clearly this is a power he has discovered or so he thinks. They have no clue what customer service is and talks over you just so you can't ask another question he's too incompetent to answer. Stay clear of this store. I wish I would have read the rest of the terrible reviews before coming in. read more

Worst T-Mobile store known to man. Was having problems with our WiFi router so I brought it in to replace it. The stores WiFi wasn't even working. The employee said they could do anything until they test the router...complete waste of an hour waiting. read more

Impossible to communicate with. T-Mobile sent my internet gizmo to the wrong address. It was lost in shipment for 3 months. Once found, I returned it with tracking. T-Mobile turned me into a collection agency saying I needed to pay for the time I never used it. I will NEVER pay this and I am done asking T-Mobile to drop the AmSher Collection Service against my credit rating. read more

T-Mobile - Perhaps a negative review will get T-Mobile to erase this negative credit rating on my history of nonpayment . - Mobile Phones Near Me - Lake Havasu City, Arizona

My advice to the kids that work at this location: at the least, acknowledge your customers when they walk through the door! When I walked in, all of the staff was preoccupied with customers. There were two other people waiting in the store, no line or anything, just waiting. Never at any point did any of the staff ever look up and acknowledge any of us. Another person walked in the door, looked around and asked, "is there a line?" I told her that I was the last person in, so she'd be after me. I stood around waiting for about 25 minutes while the two people that got there before me were taken care of and finally an associate looked around and said "who's next?" They all looked like they hated their jobs and hated all of us customers for being there. read more

This place is the worst. We went in to ask about a promotion we heard about. You can trade in your old I phone and get a iPhone 14 at no charge. So the sales person, Vanessa showed us phones that we could get at no charge. We went over and over the no charge part and we're assured that was the fact. We went home with the phones. Two weeks later we got the bill and we're being charged $20 per month for two years for the phones. We went back to the location and confronted Vanessa. She went to the back and brought out a manager to explain that the $20 was correct and we must have misunderstood. We looked at Vanessa and she didn't say a thing. The old bait and switch. Don't make a deal here. They don't stand behind their word. read more

Don't do business with this company cancelled service because of failure to port phone number, got charged for future fees and then they tried to take more after I had already cancelled. Been waiting on refund for 3 months now and now they are saying it won't come because there notes show me cance on a different date. read more

The only reason T-mobile has a store is to sell you a phone, No help what so ever when you have a problem, they refer you to the website so you can do their job so they can just sell. I now am just going to buy phones on line and use one of the smaller carriers, twice now they have sent my son home for me to get on line and solve issues with service and devices. He is on my account as an authorized purchaser. so after 18 years at Sprint I am leaving. Customer service is no longer a thing at T-Mobile / Sprint. When you do call you cant understand the person on the other end. This company is so large they don't care anymore. read more

I wasn't surprise after the visit I just had that all the reviews are 1 star. Nobody was mean or rude or anything like that. I was there to just return an internet modem because it was just way to slow. Super simple drop off. I walked in gave them my name and sat down. I texted a friend at 2:56 when I sat down and finally at 4:05 I decided my time is way to valuable to sit in a T Mobile store any longer. 2 employees were helping customers but a lot of personal conversation going on which made the transactions take way longer. The part that gets me were the 2 employees in the back that looked at me multiple times through the big glass clear window and never came out to assist. I'm sure it sucks to work there but do your job and help your customers or quit and let them hire someone that will work. Stop just taking up space. I spent an hour+ in there and never got my business taken care of. Will never darken the doors of this establishment again. read more

Do not believe what they tell you at this store, because it is not true and I will recommend to NOT do business with T-Mobile. I came in to inquire about switching carriers to save money. The sales rep said they had a promotion for the iPhone 14 that sells for $830 and by trading in our iPhone 11's, we would only pay $30 for each phone. We then would save over $20/month on our bill by switching to T-Mobile. It turns out after my first bill that my monthly would go up $21/month for the next 24 months for a total $508 more. I complained to corporate within the 14 day trial period and they said that stores are independent (sales people at the stores get commissions) and they can't do anything. I talked with the store manager and said she would give me a one time credit of $75. I even had what our monthly bill should be written down by the salesman before I left the store. A total bait and switch with no option to cancel since they had shipped our old phones away within 10 days when they say you have 14 days to cancel. All this could have been avoided, had they just been HONEST in the beginning. read more

Literally the worst t mobile location I have ever done business with. If you call and ask about something in stock, they will tell you yes without checking. False promises made during the transaction and then had to backtrack. Manager seems to have no control over the store, unprofessional employees being obnoxious while manager is on the floor. Manager did not say anything. I do not recommend this location, go to another or try to do it online. read more