It's an actual Verizon store with actual Verizon employees. They were able to help me a year ago…read moreafter a terrible experience at a "satellite" Verizon store I visited previously. Go to this location if you are in the east Louisville area, be wary of others.

Wanted to give a shout-out to Andrea who works at the Middletown, KY store on Shelbyville Rd. She…read moreprovided my husband and I with great customer service, answering all our questions and concerns about purchasing new phones. At one time, she was able to provide service to three different customers at one time, while maintaining a professional mannerism. Thank you, Andrea, and we love our new phones. Sandra W.

Breathing a sigh of relief - we've finally cut another tie with Spectrum and use them only for…read moreinternet. We believe their internet is top notch and overall it's reliable. Most recently we said goodbye to cable. It's unbelievably expensive and yet, tough to not have after indulging in it always. We realized how many favorite channels we have access to from streaming services. Other than Bravo, which is an easy add on for the Peacock service, we had everything that fills our relaxation time! Savings = $200/per month!!!! I feel so rich lol ... I can't wait to spend our dollars in other ways.

Absolutely scammy company. Their service sucks, and they will charge you more and more each billing…read morecycle, until they have you paying $150+ for one single phone plan and the lowest grade of home internet they offer. THEN!! When you go to cancel, mind you, I cancelled BEFORE my bill was due, they will charge you for the next months bill ENTIRELY, because they say the bill for the next month had already been "generated" even though it wasn't due yet. Absolutely dishonest and shameful business practices. Complete scam.

Very busy all the time. Good customer service. Busy but will get to you relatively quickly…read more If going to the Genius Bar, make sure to see the person standing by the outside entrance to check in. Something helpful to know. If you get there more than 30 minutes early, you'll have to wait to check in. They have several large tables to seat people and they assign you a seat. Once you are seated, you are in the queue. When you're next, the person assigned to you will know where to find you.

With massive improvement, they could improve to being horrible. Tech support, nope, they just sell…read morethe hot garbage.

Everything! Stopped by because my iPad wouldn't charge. My husband took it inside, the guy checked…read moreit out, said it was fine, and try a different charger. I bought a new charger cord and it has been perfect since. Great company, great staff, I highly recommend.

Communication was excellent as well as repair. Finished in…read moretimely manner as stated by the technician. Also contacted other businesses which had to order the appropriate part, CPR had it available on hand which was really beneficial!

I got a new phone (Samsung Galaxy S25 FE). I am elderly and technologically challenged and needed…read moresomeone to set it up and activate it. Found Cellphone Doctor on google and called. Explained what I needed and was to to come on over! The owner did the job in 30-40 minutes and charge me a very reasonable price. Very pleased.

My IPhone 11 battery was degraded to the point that it would not a charge over 6 hours. I called…read morethe Cellphone Doctor and was able to drop off my phone for service immediately, and picked up in an hour or so. It works fine now, holds a charge and for a good price. I'm very happy with the service and professional help I received!

Albert(greg) saved me, he made the process of reapplying my eSIM easy as could be. I thought I…read morescrewed up brutally but he made sure it was gotten back. For free! Blessed to him, under 20 minutes too! GOAT

It's never fun to get some service done on your cell phone, laptop, internet etc. so it's hard to…read moreget excited and drop 5 stars here. I will say, the trio of guys in this store are professional, helpful, non-condescending (as many tech folks can be). They patiently worked through my issues and got me set up with as many discounts as possible. (Employer, paperless billing, etc)

Don't.even have to say anything about the actual repair lol everyone said it's unfixable unless…read moreit's Apple but they charge double what I paid. They use actual Apple parts (you can actually check this in settings) so with them being on apples time I wouldn't spam them for updates even though I kind of did. Elite customer service too, I called them because I thoughtt I had to pay a little extra to fix my horribly fried charger outlet for like a year and a guy I didn't even interact with told me not to worry about it. Im listing all the good stuff but it's getting too long lmao if ur in Kentucky especially Louisville and not willing to go to other states to get anything fixed just go to these guys and don't overthink it. Travis is the man too try getting him!

I brought my PlayStation 5 in for a cleaning. Once I got my system back any time I started it up it…read morewent right into safe mode and the only way getting past it was factory resetting the system. But this was only a temporary fix it continued to go into safe mode anytime it was turned off. I could not complete a system software update through the internet or USB when downloading the file off PlayStations website. I brought my system back to them bc something clearly went wrong in between it being disassembled cleaned and reassembled. They went on to tell me that it's not a hardware issue that is causing my system to not be able to complete an update....very unlikely and not even given and explanation of what they did to even try to remedy the problem. Only thing I was told that they tried were the same two options I tried doing MYSELF. Horrible store