I canceled service and it took 63 days and an FCC and a BBB complaint, plus the threat of going to…read morecourt to get my unused money refunded to me. All they did was lie constantly, make up dates that the check was sent and blame everything on the USPS. This is a pattern for this company and not an exception. When I had their "service" it always scrambled every single day and they refused to give a credit for it. They just bill you and you tow the company line. I was with this morally bankrupt company for over 10 years and NEVER had even one late payment and this is the thanks you get for it. BUYER BEWARE!!

My daughter just built a new home and trying to get internet installed for over two months. She has…read moregotten only a run around one excuse after another. She spoke with the supervisor in Rustburg , Kayla, who was checking into things but never called her back like she promised. My daughter attempted to call her several times only to be told Kayla is busy. My son in-law called and advised he wanted to speak to Kayla supervisor and suddenly she had all kind of time. When you have supervisor such as Kayla no wonder shentel has so many problems and low ratings. A company is only as good as their employees so this explains a lot.

While visiting from out of town, I had an unfortunate experience with the customer service at this…read morelocation. I typically do not leave reviews, but the interaction I encountered was disappointing enough to mention. The service representative, Amanda, came across as unprofessional, unfriendly, and unwilling to assist. Customer service should reflect professionalism, attentiveness, and respect, and unfortunately that was not my experience during this visit. Based on this interaction, I would rate the experience very poorly and hope management addresses the level of customer service being provided to customers.

From the owner: Visit the T-Mobile store in Greenbelt and discover America's largest, fastest, and most reliable 5G…read morenetwork. Shop our best low-cost plans with no annual service contracts - plus our best smartphones, cell phones, tablets, internet devices, and latest promotions. If you're interested in joining the Un-carrier, our staff at 8819 Greenbelt Rd can assist you in the switching process. Masks are optional for fully vaccinated guests except where state or local ordinances require all guests wear a mask at all times.

Came to inquire abt availing a phone for an existing account since existing phone got destryoed…read more This guy, RAJ, intead of assisting me with price or options, turned me down & just referred me to go to the Tmobile app or inquire further thru phone & said that they'll be the one to ship the phone to me. Asked him why does he have to refer me elsewhere? i was alrdy in their store! He said he only handles sales for new customer. i told him it's supposed to be a one-stop shop, not just for new customers, but also for existing ones, just like the former employees back there like Cameron & Anthony, who truly did awesome in giving their personalized service w/o limitation! This employee, RAJ, is undeniably lazy & very unaccomodating to me! So before i blow my steam off & go down his level, I just left w/a promise of leaving a bad review, not on Tmobile, but on employees like him! He should be wrkng somewhere else cuz his service is undeniably POOR- with me & my husband, at least!

From the owner: Visit the T-Mobile store in Greenbelt and discover America's largest, fastest, and most reliable 5G…read morenetwork. Shop our best low-cost plans with no annual service contracts - plus our best smartphones, cell phones, tablets, internet devices, and latest promotions. If you're interested in joining the Un-carrier, our staff at 8819 Greenbelt Rd can assist you in the switching process. Masks are optional for fully vaccinated guests except where state or local ordinances require all guests wear a mask at all times.

I request new sim card one month ago, but still no shipped yet. they told me it will take 15 days…read moreat the beginning

The reviews are correct. This business is terrible. I had to call back at least 5 times in 1 days…read morebecause of bad connection or either the employees just hung up. I got an email saying "would you like a "free tablet " There's that word "free". I should have read the reviews on Yelp first, dog it!(and that's not the word I really want to use.) Well, I was trying to cancel it all the same day but because of the disconnecting I was not able to. Then I finally got a rep(?) that I didn't loose connection with (that's why I said that they hung up, I guess because I used the word,"cancel ") told me the cancellation department was closed. All that time trying to cancel and mind you I had no paid the "$11.00 dollar fee" nor had I completed signing up according to the recording and they had already removed my ACP connection (application transfer) to Excess Telecom. I finally got to speak with the cancellation department and they said that it would take at least 2-4 hours to transfer it back. I emailed ACP and they still showed me transfered to Excess Telecom. So now I have to call: Sorry ass, Excess telecom back. Why should I do business with a company that keeps getting disconnected?? They better hurry up and fix it!! Correction: not paid not no pay. I couldn't back up and correct it. Have a great day.