I will pick this store, it gets picked on the most. my problem is not the store but the service. i have lost jobs through t-mobiles busy signal on my line. they say my line is busy and the call hangs up not allowing the caller to leave a message. I feel T-Mobile owes me free service for a year to compensate for my losses, even though my losses are greater than my bill. read more

I have been to this store a few times and have always had a pleasant experience but today possibly topped all of them. My mom has had T-Mobile as her service provider for several years now (around 5 years and before that she didn't have a cellphone) but she has been wanting to get a smartphone recently but did not want to sign another contract and pay a lot of money for certain options. I told her that she should go with their prepaid plan so she doesn't pay a fortune for certain things like texting and exceeding on her monthly minutes. When she finally decided on it, I had purchased a prepaid phone for her to use. I wanted to get everything set up for her before she flies back home so we went over to this T-Mobile store this afternoon to try to take care of things. The associate who helped us, Corey, was very nice. I explained to him what I needed done and he took care of it all: the porting of the number, transferring all the contacts, etc. He even made sure that the phone was working properly before we left! I was really impressed especially because I had ported my number some time last year as well and it took 2-3 weeks, got billed twice, had to spend hours of angry phone calls with the store (Edwarsville store) I went to and with their costumer service reps before everything was resolved. That was a painless experience and I am so happy with the experience overall. The associates were very friendly, one even offered us chairs to sit on and some water but we were fine and refused politely. The only excruciatingly painful part now is making sure my mom remembers everything I taught her about using her new smartphone. read more

Wanted to stop by to purchase a phone, the two workers were busy with a client, understandable ok But the customer service here is terrible. We waited and waited and not one time one of the worker check up on us. Didn't even get greeted at the door. We eventually left and will take our business somewhere else. read more

Very clean store! Customer service is great! This is the store I go to! Makes me happy that I switched over to T-Mobile!

Leeann is very helpful and sweet but T-Mobile needs to have a few tables and chairs to do business. No one wants to stand forever. We are tired. It's more relaxing to do business while seated. Some of us are old too. We NEED to sit. Fix this T-mobile. read more

We left much cheaper cell phone plans to come to T-Mobile, mostly due to the customer service, which hasn't failed us. read more

T-Mobile - Store front - Mobile Phones Near Me - Maplewood, Missouri

They went through with a charge I cancelled and the charge is no where to be found on their records but is certainly missing from my account. I've been on the phone with hq, the store and my bank. I'm beyond livid. They don't know what they are doing. They won't give me a credit. I just get to be out of 300. And when I went back to confront them about it, they could not care less. Didn't even attempt to help me on what could have happened or numbers to call. 1 star is way too considerate to give these novices. read more

Came here to enquire about getting my GFs line trans over to my acct. Did that but this guy Albert decided it was cool to add a 3rd line & not tell me as well as leave us both at $75/mo T-Mobile One plans when it should have been $55/mo each (no auto pay)+monthlt phone costs+JUMP insurance. Nope. I got a bill for $280.xx....this MF Albert added the line & did all that other stuff & screwed me. I ended up having to call TM 4x to get this partially sorted out (that's a whole other issue...the 3 prev reps didn't do what they said they were doing). Finally I called the store & spoke to Dino, the mgr. He resolved the issue yet he was supposed to call me back on a Sat (I called Fri) but never did...I had to call him back on Mon at which point he fixed the billing. It was too little too late though I commend Dino so if you go here don't do anything without him being around. But Albert needs to go....that's a questionable thing he did which could have legal ramifications tbh (slamming perhaps for adding the unauthorized line?). Anyway, be very wary coming here. I won't be returning...I'll go to the Lindell one instead read more

Sales Associate Oliver and manager Dino are some of the best T-mobile representatives that I have ever had to work with. They are very polite and try their best to cater to your needs. Would definitely recommend driving the extra distance to go to this store. They do close at 8, so make sure you get in before then! Make sure to ask for Oliver! You will be taken care of. read more

Went to store to make simple changes to account and they have sold two IPhones to unknown persons with our card information on separate dates last month. You cannot trust this store with personal information. read more