Another great experience on 3/15/26 at this Verizon company store in Mt Laurel, NJ. I was helped…read morethis time by Shy. He is very knowledgeable and kind, especially in the way he explains things. I was having a hard time grasping the issue with my phone line, but he patiently explained it in different ways until I understood. Sky also helped me understand the protection plan and how it's actually layered so you can save money by buying only the parts you want. I didn't even know this was an option. I've asked Customer Support about the high cost of the protection plan many times but no one ever told me about the tiered options. I'll be saving a lot of money. Thanks, Shy and Verizon.

I went to another Verizon corporate store to transfer my 3 lines and two watches from At&T. For one…read morereason they were not aware that my 89yo mother's iPhone 7 could not be activated on the Verizon network. For 5 days and several frustrating calls to the customer service number with no success, I went into this store and was blessed to be helped by Kyree, the store manager. He was patient, knowledgeable and understanding. He stayed 45 mins after the store closed and his employees left to make sure my mom's phone was activated. As a business owner, I understand the importance of remarkable customer service. Veri.on is lucky to have Kyree on their team. I would hire him in a minute!

The staff was very professional and knowledgeable. I was very happy that they resolved my issues…read more One of the best stores I've been to.

The staff in this store were very accomodating, polite and helpful. When my new phone refused to…read moreallow me to answer calls, they did all they could to help. It isn't their fault the Galaxy A32 5G has problems that continue to exist, even beyond what the store personnel could do. The answer should have been to issue a new phone since the current one was only 2 days old, rather than try to correct the problem. I would definitely return here and recommend them to anyone using T-Mobile.

We walked in tonight with a big ask (switching two phones over to AT&T from another carrier and…read morepurchase new phones) and it was obvious there was a shortage in staff. Leo was not only professional, but kind and a master at multitasking. I hope our time with AT&T is with spent talking with people like Leo, because he is a gem of an associate!

Great store. Never crowded, and knowledgeable staff. When the great AT&T deals are around, this is…read moremy go to store.

Big shout-out to the Apple representative, Ryan! He was courteous and helpful during my purchase of…read morea screen protector. Ryan even went above and beyond by installing the protector on the device. It's good to see individuals who work in customer-facing jobs actually help. Go Ryan!

I will never go into this store ever again. The store employee near the front door was real fast to…read moreask if he could help. I told him that I had an issue with my cell phone. He became uninterested as soon as he realized that I was not going to purchase a new i phone He went on to tell me the store was three hours behind and a technician probably would not be able to fix it and basically told me to fix it myself. The store could improve if they would remove his presence permanently.i would give this store zero stars

store manager is very rude and condecending. I came in she asked what I was there for I explained…read moreshe said it's going to be a 30 min wait in case you want to leave....... um no ma'am I'll wait!!! I watched her do the same to 2 other customers that came in after me. after waiting 20 mins another employee comes asks me what I'm there for and then says I can only order another direct tv box online and that the iPhone 16 1k hard drive will not be distributed in store.......... So why did your manager have me sit down and wait for 20 mins when she knew what I was here for?????? worse customer service!!! get new employees asap!

Buyer beware! I wouldn't recommend anyone do any business at this location. The representative Chad…read moreand the MANAGER was completely deceptive when handling my account. I had a grandfathered in plan that is no longer available and lost it due being lied to. I told them that I didn't want to change my existing plan and not only did they change it they added additional services that I didn't ask for. They assured me that nothing would change and in fact my bill would be less. The bill is actually one hundred dollars more than what I was paying previously. They'll do whatever they can just for a commission. STAY AWAY! They don't even deserve one star.

Steve is always so nice so quick and super affordable. He handles my phone with care every single…read moretime which is why I've been a repeat customer for years. Nowhere else can you get this level of fast quality service.

THIS PLACE IS NO LONGER RUN BY STEVE! I havent been here in about nearly 10 yrs but a broken screen…read morehad me looking to go back to the Steve I knew who fixed 2 other phones of mine. When I got there, Steve's iphone repair was no more, not even in the same suite and replaced by another business called Cherry Hill Iphone Repair. Anyone who has been to Steve knows he was a 30 something yr old white guy who used to work for Apple. The men who will tell u they are "Steve" now are clearly Arabic/Middle Eastern. Now, not to say these guys couldnt do a job but everyone knows how solid and reputable Steve was and that it was worth the trip and $$ to spend knowing your phone would basicallly be back to brand new. When I stopped by looking for Steve, the men there give very vague answers as to where Steve is, even if u call their number. Sometimes they'll say by they are Steve, then they'll tell you he's not not here right now and even will say he sold the business a couple years ago. I was very hesitant bc these guys were asking for over $120 to fix an iphone 12 screen and were clearly luring customers off of a reputation that isnt theres with zero promise of the same quality work. I didnt like they were lying and claiming to be someone they weren't. It was all very scammy. I tried to budge on the price but the guy there whoever he was refused. I had a friend call and see if Steve was there still and the guy on phone told him the repair would be $110. Clearly they are liars and no one should take anything they tell you as the truth. Aftermarket repairs are all a toss up, but Steve was a gem. Idk who these guys are, dont trust them .

Today I visited T-Mobile in complete distress. I downloaded an app that completely made my phone…read moreunworkable. Nothing worked. No phone or text. I was helped by Alexis. She was patient, kind and new exactly how to fix the problem. All of the consultants were very kind and made sure I was not stressed while she repaired my phone. This is true customer service. I left with my phone working properly. If you need help, this is the place to go.

I visited the store on 12/24 and the visit was quite long, as I was upgrading three lines. My…read moreconsultant Nikki was very pleasant and helpful. My issue is the that fact that I was told the is no restroom for customers. I was taken aback. I worked in retail for years and whenever a customer needed to use the restroom, they were escorted. Is this new? I'm not sure but god forbid an elderly person or someone with a disability visits the store.

Although it's too early to upgrade to the iPhone 15 - boooo - Dionne who helped me out, was…read morestellar. She gave me the low down on my options and was very helpful and creative. Bonus points for being a fellow happy face collector :)

Stay away from this store. When you upgrade a phone they add on all the extras and don't tell…read moreyou. They lie to you while he has a smile on his face. Never go back to this store.

I am a customer for life! They are knowledgeable and very quick to repair any problems…read more I have been going to them for very many years and have always been happy with them. Our entire family go to them for our needs related to our computers. Steve Horovitz

I have used Marlton Computer Services several times in the past, but after my most recent…read moreexperience and the way the owner handled my complaint, I cannot recommend this company. I contacted the owner and clearly explained BEFORE the service call that I had an older Apple Mac desktop and that, following changes to Microsoft 365, I could no longer use Word, Excel, PowerPoint, or Outlook. Knowing that I had a Mac and knowing the nature of the problem, the owner scheduled a technician to come to my office at $110 per hour, plus a $49 service-call fee and travel expenses. The technician spent more than two hours attempting to fix the problem before admitting that he was not sufficiently familiar with Mac computers to resolve it. My computer then had to be taken back to their service center so that someone else could work on it. What I find particularly unacceptable is that the owner subsequently acknowledged to me that he should have sent a technician who specialized in Macs. That is exactly the issue. I disclosed from the beginning that this was a Mac. The company--not the customer--decided which technician to send. I do not believe a customer should be expected to pay for a technician who admittedly did not have the expertise required for the computer he was sent to service. An experienced Mac technician should also have been able to determine relatively quickly whether my older Mac and operating system were compatible with the current version of Microsoft 365. Instead, I incurred hours of charges without the original problem being resolved. Before writing this review, I contacted the owner directly and gave him an opportunity to resolve the matter. I asked that the service charges be refunded, less the cost of the wireless mouse I purchased and kept. He refused. What makes this especially disappointing is that I was a repeat customer. I would have continued using Marlton Computer Services in the future had the owner simply taken responsibility for sending a technician who was not qualified to handle the Mac issue. A good business relationship isn't defined by whether a mistake is ever made; it's defined by how the business responds when the mistake is brought to its attention. Businesses make mistakes. Good businesses acknowledge them, make things right, and preserve the customer's trust. In this situation, the owner acknowledged that a Mac-qualified technician should have been sent, yet still expected me to pay for the time spent by the technician who lacked that expertise. In my opinion, that is poor customer service and a very shortsighted way to treat a repeat customer. The company has now lost a customer who had used them several times in the past--not because a mistake was made, but because of the way the owner chose to handle that mistake. Based on my experience, I will not use Marlton Computer Services again and cannot recommend them to others.

Absolutely wonderful people. Above and beyond helpful when my car wouldn't start…read more Roy was absolutely the sweetest person and all the others were equally helpful Thank you so much for your help

Went today and told not in the system when I have been there at least a half dozen times.Also…read morequoted a 450.00 battery replacement charge for a Movado watch and at least 150.00 for a Raymond Weil battery replacement. Obviously they don't want your business for anything but a simple battery replacement and by claiming you've never been there, they have no obligation to replace for free if any of the select watch batteries were previously replaced.