Just had the most horrible experience at this location! The large body lady at the counter I believe she is also the manager gave me wrong information when i purchased a phone a couple months ago, she stated that after 3 months of not paying the phone line my phone would be disconnected. Well this is my second month with the phone and i went to the store to pay my monthly fee and i came to find out it was disconnected and now i had to pay a re connection fee of $90 plus $5 service fee another thing she didn't tell me. She kept yapping about doing this for 15 years to avoid people like me whatever that meant. Anyways please stay away from this sales trap especially the unprofessional lady. read more

They was only 3 employees on duty which seems to be a busy store. Wait time is ridiculous. Not very courteous. Didn't even acknowledge customers when they walked in read more

I was at the location checking something out. I left right away to avoid bad service. The employee/ower was upset the customer had checked with another T-Mobile store. He even called him out and was screaming names to him outside. A friendly T-Mobile store is located in Bell Gardens just in case you need to go. read more

When into the store and the young lady Noemy was very helpful. She helped me upgrade my device and transfer all my information. Love the quality of service and the great communication she had with me. I will definitely recommend the location to all my friends and family. read more

The store is under new management and they are amazing! Everyone I saw when I went walked out with all these deals, and I got a few myself. Plus the rep was super helpful and nice. Won't go anywhere else from now on read more

Sabrina and the team there are great the best customer service I have had at a Tmobile so far!!!! I went in for an upgrade, this location was the only location that was patient and took their time attending me read more

I'd give this location 0 stars if I could. I wish I would've gotten names but I left furious and annoyed that I didn't bother paying attention to their names. But it was a short brown-skinned man who is the manager, a guy with tattoos and another larger sized guy who was fairly new. The worst customer service in the world. Absolutely sexist and terrible workers, I would never step foot in this location again. What's the saddest part but it also validates my experience..I went to another T-Mobile location and told them about my experience here at this location and they said "you're not the first one to tell us that." They proceeded to describe the same men who "helped" me, saying they've heard the same stories about them. Like what?? Why are those guys still working there?? The absolute worst. Go to the maywood location on slauson, absolutely amazing customer service! read more

Brought a customer to their place and they said the phone can be "locked" by the owner. Which makes no sense because if that's true then phone reselling wouldn't be a thing. Ive sold countless phones and never had a problem till today. The phone was payed for and the phone is fully unlocked no icloud no sim restrictions no nothing. I guess they're mad because i'm making more money than them. read more

I want to start off by saying I truly dread going to places like this because I'm super anxious and I find it very difficult to get help, have someone understand people of introvert nature. However, I had a wonderful time with the young lady that helped me, her name was Sabrina. Sabrina I really appreciate your customer service. You've made me feel super comfortable and you explained all the policies and plans to me very thoroughly and completely changed my experience on coming to T-Mobile. She knows exactly what she's doing. Thank you !! read more

Very bad customer service. Employees hang up on you when your trying to make a complain and they are so unprofessional don't go to this place if you don't want to get services you clearly say you didn't want All they say is we can't help you because you sign when you clearly go in trusting them and they mess up your whole plan. They deserve no stars at all but I want to help others before they even think about going to this place. Call customer service at 611 they are very helpful and they fixed my issue and we're very nice too. The person who helped me was a male his name was Andres I asked for his last name he said you don't need it with my name is enough and hanged up on me. read more

Horrible experience. They had some guy named Erick attend me who seemed fairly new. Aside from not being quick to help the guy out they just let him make mistakes and ask questions. I kept my patience and finally ordered my purple iPhone 12. It was supposed to be ordered to the store. They ended up ordering to my listed home address which isn't up to date. They did this without verifying any information. So after ordering it Erick then decides to very my address after the fact. Obviously there were issues because I no longer live there. He ended up calling the number to fix this and make sure the iPhone 12 was being sent to the store. He gave me a call later and said everything was fixed and go ahead and sign the email. About 5 days went by and I got an email that my phone was delivered. I sent my mom over to the store while I was on the phone and a guy named Raulsto attended her. Small story short he said he couldn't help me, that I have to call ups and customer service and see what they can do. Oh and that it was my fault for not updating my address. Good job Raulsto , outstanding customer service. Don't go here. read more

fuck this place and that ugly short blonde hair girl that had me waiting 2 hours to upgrade one phone and then told me she couldnt do it! 2 people couldnt figure out what was wrong. and then she told me it was my fault because i changed my plan ive had the same plan for years dont go here theyre all useless. she have me attitude the whole time! read more

Was told that I had to pay $30 to open a line just to transfer over ownership of a phone line. I called T mobile and the company itself said that is not the way to do it. DO NOT GO TO THIS LOCATION THEY WILL SCAM YOU!! read more

I would not recommend coming to this store. I went to pay off my phone and the sales associate switched my SIM card without letting me know she was going to switch it. I went back the next day to get an upgrade and I was told by the assistant manager that insurance was mandatory for all purchases and that I need to cancel it myself. I fought the insurance but he insisted it was company policy to get insurance as I am upgrading. I called customer care and they confirmed to me that insurance is always optional. I do not appreciate being lied to and do changes to my account/device without me authorizing those changes. I will be charged for something I did not want and did not HAVE to get. Very unprofessional. I gave this store 2 stars because it was a clean facility and they were friendly (even tho they lied). So either t mobile customer care told me wrong info about insurance or I was lied to at the store. If anyone knows let us know, since i will not be going back to that store. read more