T Mobile is great for phone service, and the best for internet to run TV's off. Dare you to find it cheaper anywhere else.

I'm currently in the store and have not even been acknowledged by any staff. I've been waiting almost an hour and 2 employees have been helping the same customer the whole time. All I need to do is pick up an order. No respect for customers or our time. read more

Unfortunately need to do a 1 star review. Upgraded a phone at the store, was told there was a promotion on the price. Paperwork did not reflect promotion price, asked employee Devin and was told not to worry that it would reflect on accout. This was Aug 2024, now in Oct 2024. Still not corrected. Tired of driving 45min to store to be told credit has been issued (never credited), tired of calling customer service (they were useless) and recommended going back to store. We have been BEYOND PATIENT for over 2 months. Now Devin at store does not answer our calls or return messages. read more

jay was amazing ! we just left and he took his time , went over things multiple times , and had fantastic patience ! he helped us get our apple watch set up quickly and efficiently . a true over achiever ! would recommend him 1000 times over ! read more

James B is always a huge help. James is very friendly, knowledgeable and is an asset to T-mobile.

This TMobile store is located in the College Park Mall in Morristown TN. I am not a fan of waiting or of sales pitches so I dreaded having to buy a new phone. But I was happy to find this store didn't keep me waiting nor try to sell me a more expensive phone (10 stars!) Customer service is excellent. They had ample employees who were all nice and attentive to their customers. The store is pleasant and is well managed. I researched phones on TMobile website before I got to the store so I already knew which one I wanted. Again there was no waiting. Devin helped me. He quickly went and got my phone and set it up for me including transferring my photos, calendar etc. Matt was busy but walked around several times asking if his employees needed help. Devin checked everything on my new phone, called it and made sure everything I wanted transferred was there and that it was fully operable all while being so nice and polite. I had a new phone paid for and out of the store in 15 minutes! Thanks Devin! read more

Do not go here. The manager is disrespectful and rude. They do not resolve problems. They overcharged me and did not refund me.