After years of comcast/Xfinity I was resigned to the fact that cable companies rip-off their…read morecustomers and are awful. Then I moved to Fairfield County, got Optimum and suddenly the world changed. They are great, they are affordable, they don't rope you into needlessly purchasing "triple play" packages and whatnot. If you want to save money, their internet only options are also surprisingly affordable. They're just a great company through and through. PLEASE GET NESN. I know, I know, I'm in Yankees country now, but it's still New England. Let's get some Red Sox on tv down here.

they used to give nice promos to keep costs down…read more Now they just promise you promos that don't happen. And if you like baseball, MLB is gone. But you're still paying. bill skyrocketed by almost 70$ in December- called to get promo and was promised a fixed rate for as long as we kept the triple play service that we have. you read that right. As long as we don't leave, Optimum we will pay the same fixed lowered price without ever having the price go up again. yeah, it sounded too good to be true, and of course, it was. that call was January. Another rep said they would give me three months credit, and apologized for the previous person who promised something that they said they don't offer....but THAT that never happened, either. I could go on and on, but the stories are all the same, they lie they lie and then they lie some more - then they put you on hold and come back and say some more lies. That's really what they do. Go on Reddit and you'll see what real people that used to work there say: people that stopped working there because they had a conscience and felt bad lying to people: They said that they were told to say whatever was necessary to keep someone from leaving even if that meant promising promos that they couldn't actually honor. That is exactly what happened to me and countless others here on Yelp- I have screenshots of everything proving that I should've had a promo worth X amount of dollars.... that never materialized. I spoke to numerous other customer service reps who all gave me different stories, and it was just a run around whether it was the retention center or customer service. They don't care. Yeah, they'll come on here and reply to your negative review asking you to contact them at an email address that they're going to post and, don't even bother doing it. Because then you'll be going back-and-forth by email while the person on the other end is getting paid, wasting your time yet again. Remember, they record all the phone calls and then they tell you that you were never promised anything. That's when you have to tell them to go and listen to the calls and make sure you write down the time you called and the date that you called - and the first name of the person that you spoke to. They record everything. EVERYTHING. WHEN YOU FIRST CALL, IT SAYS THAT THEY ARE RECORDING THE CALL FOR QUALITY ASSURANCE! Quality assurance doesn't EXIST with Optimum. I'm sure the FCC and the FTC might be interested in hearing about this...maybe even the Senator, too. people you need to fight back... To anybody that was promised a promo, the day before the bill drops, turn auto pay off - and pay the promo price that you were promised, don't leave auto pay on. I made the mistake of leaving it on and they took the full amount. I was never compensated two months in a row now..... In the meantime, looking into other options because I'm tired of doing this, spending hours on the phone wasting time with people who getting paid on the other end to waste it. REMEMBER THAT. THEY GET PAID TO WASTE YOUR TIME AS LONG AS THEY DON'T LOSE YOUR BUSINESS..... LET IT SINK IN AND THEN RUN FROM THEM.