Went into Sprint store to upgrade my husband's phone and got the best customer service I've had in…read morea long time. Dania and Foster are sooo helpful and found ways to make us save on our bill. They were very personable and Dania even called after we left to advise us on savings. If you need a new phone this is the TMobile/Sprint to go to!!! I'd give them 10 stars if I could. Excellent service there!!

Went to pick up an order of a new iPhone i placed from my Verizon account as an authorized…read moreuser/account manager. But was given a hard time upon pickup by an employee named Jeff at this Medford location. Once he saw my name wasn't showing up on my account he stood up, put my order back, and proceeded to help the next customer. Even when i was trying to verify with Verizon, showing him my name is down as an authorized user he still dismissed me and rudely told me to ask a different representative in the store to help me because he wouldn't give me the phone. Rather than trying to check my account again, refresh the page and offer to help or show any kind of patience he quickly dismissed me left me to figure it out on my own. Only until another Verizon rep Rolisa came to help me as she over heard the situation and even apologized to me for how Jeff spoke to me and how he treated me. Rolisa quickly and easily refreshed my account, saw my name was in fact present on my account and efficiently assisted me to my pick up order and new phone. I greatly appreciate Rolisa's help but i am deeply disappointed in how Jeff treated me in front of other customers and his own coworkers. I've never had a bad experience with Verizon customer service, my family has used Verizon for 20+ years for phone internet etc. so this encounter was quite uncalled for and shocking to me. I have already submitted a formal complaint to Verizon corporate.

Exceptional salesmanship from the representative Eddie, he communicated everything accurately, with…read moreno hidden fees and I am very pleased with my new service and phone! Thank you Eddie, great customer care!

I desperately reached out to my family and friends regarding my broken Bose headphones after I…read moredropped them, resulting in a broken hinge. I dreaded needing to replace the headphones as they are expensive. I was recommended to Steve and I could not be more grateful. He fixed my Bose headphones within 2 days at a very reasonable price. I am extremely appreciative to him and his business. I will definitely be using him going forward for any electronic needs.

I found Steve recently when in need of electronic repair and I am so fortunate. He is a trusted…read moreexpert with a mastery of technical knowledge. Fantastic customer service and wonderful personality. He is the person to go to for all your technical needs and a 100% pleasure to know and works with. Very fair prices. Feel so lucky to know him.

Today I helped a friend purchase a new phone. I am not a customer here, but I wish I was. They…read morewere so kind and patient! We are not too familiar with technology, and the phone he is returning is almost 15 years old! We were helped by Ryan and Aaron, who did NOT ever pressure us into buying anything we were not comfortable with. Ryan was awesome, and took tons of time to assist. My friend's old plan, and his old phone - no longer exist! They gave him a new plan and a free phone. Appreciate the kindness, so rare to have honest people to work with!

I'm notorious for cracking my screen protector. I needed to get a new one because the cracked one…read morefell off and disappeared. I came here today and the manager Ray helped me. He put on my new protector and its perfect...no bubbles. Everytime he helps me or my family with phones he provides excellent customer service. I used to go to another location but they never made it feel like they cared too much. It makes a difference when a customer gets that feeling their business matters. Thank you to the manager

The worst place the guy was a dick confrontational rude .I we t in to have them assist me with a…read morescreen protector he wouldn't put it on

After a terrible experience at another location in the area, I tried this location to return items…read moreafter cancelling my home service. This location was clean, the employees were friendly helpful and quick with my transaction. This location has ample parking and the customer service is great. Come here if you need a Verizon location. They will take care of you quickly and efficiently.

I went into the store because I was having a problem getting my first responder discount over the…read morephone. I was lucky enough to have Ramasch assist me. I was blown away by his custom service. He went above & beyond making sure I was getting my appropriate discounts and informed me of perks I was entitled to that I was not aware of. He was also able to rectify the problem, and I was able to get my first responder discount.

There are cell phone stores and then there are cell phone stores with a difference. The moment I…read morestepped into this place I felt great. It's beautifully designed and you kinda understand the tag line "where phones get pampered" My SIM card was set up and activated and the collection of cell phone cases I found there was pretty amazing. They're extremely quick and professional with repairs too. I don't recommend a place unless I'm actually a satisfied customer. I would totally recommend this place. Probably the best one I've been to in Long Island. A word of thanks to the owner. The guy offered premium customer service. They're also helpful and friendly. Thanks mobile spa for taking care of ALL my cell phone needs in a fun and professional way!!

I bought a groupon from here only to drive there and figure out this location is closed down. I got…read morerefunded from Groupon but they should be taken off the site and on here.

Gave employee Will 108.00 and he only paid my bill for one month and it's 54.00 a month. And he…read moretelling me I have to call customer service crooks stay away

BY FAR THE BEST BOOST MOBILE YOU CAN GO TO…read more The employees there know what they are doing and know to communicate with the customer service technicians to get you the best deal possible! I just upgraded to the iPhone 11 and I plan on getting the iPhone SE for my mom not too long from now. They made the process smooth, informative, and clearly explained my options to me while helping me throughout every step of the way. If all boost mobile stores could be like this, there wouldn't be a need for any other service provider! No shady business and no games. Just clear, to the point, service. - Mario