Some of the laziest mfers ive ever met. They do absolutely no work , they sit around like they own the place, most likely the owner is there sitting with them too. Its the same damn guys that sit around all day , sending people to the traders joes tmobile. read more

I have been a pleased customer of T-Mobile since 2017. Issues are usually resolved quickly and upgrades to a new phone simple. NOT AT THIS STORE! I asked Saul if I could wait to speak to a manager and he said, "No, he's busy!" Like, what?!?! I do not recommend, Go to the one on Immokalee & 951! read more

I brought my new iPhone 13's into this store, I had purchased the phones in North Carolina, and they couldn't have been more helpful. The young lady who waited on me was very friendly and welcoming. She didn't mind that I didn't purchase at their store. She was very knowledgeable about the iPhone and had both of my phones up and running in no time at all. I have been bragging about this store to all of my friends. I'll always come here for any phone business. Keep up the great work! I also want to praise T-Mobile as a company. My new phone has 5G capabilities and I get it everywhere. I'm going to cancel my AT&T wifi that I have in both of my cars because I no longer need it. The free Netflix and Apple TV are also a huge benefit saving me more money. My wife and I love T-Mobile Tuesday! I'm on the Magenta Max +55 program and couldn't be happier. Super fast internet, unlimited data, text and calling! I recently had a issue with my monthly bill and they handled everything in one chat session! I've had cell phones since 1988, 3 different companies and no one is better or more affordable. I travel by car frequently and I seldom find any dead spots. I recommend T-Mobile to all my friends and family. If you're reading this and thinking about switching your mobile carrier, be sure to check out T-Mobile! read more

I had the worst experience with the manager Josh at this location today. I have jump on demand and my sons lease on his iphone7 was ending. I went into the store and was being helped by an associate and he had to ask josh for help with something. Josh then continued to help the associate. He examined my sons phone with a purple light and started cleaning the area where you plug the charger in saying how dirty it was. He said there was water damage and it was rusty inside this area and was showing me. My son and I did not see any rust. I then asked him how much is the water damage deductible, he said $250. I said I want a second opinion and he pointed to the associate and we both see it. I saw nothing and took my phone and left. Went to another t-mobile location and they 3xamined the phone and there was nothing wrong with it, NO RUST JOSH! read more

worst customer service ever. I went into the store to get a screen protector for my granddaughter's phone which I had insurance on they couldn't figure out how to scan the barcode on the box. I was there for a half an hour still couldn't figure it out the short girl with dark hair and glasses was so rude to me after they told me they couldn't help me. very sarcastically the woman told me well have a nice day knowing that I was upset. This store needs to have better training on employees customer service and better training on their products. read more

The store I went to was actually the one off 41 and Immokolee, but for some reason it did not show up on yelp. Kids there do not care. I was promised free net fix , I did not get it. I was promised better plan than xfinity, I did not get it. I was promised good signal strength, I did not get it. I was promised faster, better phone( I bought the iPhone SE second GEN, versus my old iPhone 5s, it turned out to have a lot of technical malfunctions and be just as slow just days after I bought it "brand new". Status bar keeps loading when I search, loading up any apps is slow, etc... When asked about all these problems thay said" sorry, the stipulations are you have to buy more than one line. Of course at no time during the hour long process of them switching me from Verizon did they mention this to me. By the way they screwed up in the switch as well. Stay away from this store. Go somewhere else, and yes, the service is not as good as Verizon. I read more