Great communication and quick service for an iphone screen replacement for my kid…read more Also browsed their inventory of refurbished phones. Replaced my old phone which was unable to accept new ios updates due to storage constraints with the same model but with more storage. So happy I didn't have to deal with that type of purchase online.

Great spot ,amazing customer service and amazing product …read more Always recommend this spot whatever I can!

Just upgraded to iPhone 7 pro and was helped by Alejandra. I was acknowledged when I walked in by…read morestaff. The reps were all busy but I didn't wait more than a few minutes Alejandra was patient and professional. No pressure and very knowledgeable

OUTRAGEOUS I have been with verizon for 15 years!!! I have…read more2 numbers business and personal! My wallet was stolen so I had to use a different payment method for 1 payment.... no they are charging me a $20 fee this month even though I am back on my original payment method. I am on automatic payment. I called and they refuse to give me my money back even after explaining my situation. 15 YEARS LOYAL CUSTOMER. I am so done with you verizon!

Great service one day, awful the next…read more My new phone had arrived so I started the process of moving my eSIM from my old phone to my new phone. Verizon to Verizon, so there shouldn't have been any issues. Unfortunately, my old phone's SIM was deactivated before the new one was activated meaning I couldn't get the verification code to finish the transfer. I took it into this store after asking Verizon online help as they said it needed to be fixed in person. Got great service from the staff that day and they had my phone fixed and on my way within about 15 minutes. The next day, my partner got her new phone and it did the same thing. No big deal, we know Verizon can fix it for us in person. So we headed down to the same store but this time was greeted by a different person. Told him the issue we were facing and that I had been in the day before for the same problem and he instantly said it was a $40 charge. I tried explaining I had just had the same thing fixed only the day before for no charge and he treated me like I was lying. Then threatened to write up the employee who did it if I gave him her name. He told us to go to the Verizon store closer to the lake if we wanted to pay less. Three days later I went to AT&T and moved all my lines over so I don't need to ever deal with Verizon again. AT&T not only set up all my new lines for free, they're charging me less monthly for more data and coverage even after my introductory period. Bye, bye, Verizon!

They used to have a phenomenal sales person, Savannah, who left this store last year. I bought…read morethree different phones from her and she was always very honest, straightforward and clear. I am so sad she's gone. We went to purchase a new iphone for my son, and the rep made a huge mess of our account and our phones. He was not honest and did not disclose all the costs of the phone until we scrutinized the final accounting which was significantly different from what he sold us (so we didn't sign the documents). He kept trying to upsell us on more products that we didn't want (red flag), and he switched my husbands phone plan without authorization, turned his phone off for some reason, and said that the phone would go back on momentarily. After his phone was off for over an hour, my husband had to go to the Berkeley store to get them to fix it. (The Berkeley store rep said they tend to send the trainees to the piedmont store so that's why the service there is so bad) I then spent over two hours on the phone with Verizon to get the account straightened out after the mess they made of it in the Piedmont store. And I purchased the new phone via Verizon customer service since they were more forthcoming (although you still have to scrutinize absolutely every charge - Verizon is very shady about how they charge for things and the different quirks of their promos) Moral of the story is... you never know how competent the rep you are dealing with is. Triple check every single thing and make sure you fully understand every charge before you agree to anything. Verizon is very adept at "gotcha" accounting, so you have to really watch everything unless you want to be ripped off.

Came in to replace my Pixel 7a's old ion battery. Shopped around to no avail due to the Pixel's…read moreflawed screen being an issue any time the battery needed replacement. Not only is my phone working like new, I saved $$$ not needing a new screen. I highly recommend this business!

So I did a silly thing and took my "cracked" phone to get repaired. Turns out my phone was not…read morecracked. It was the screen protector that cracked. The lady there was super nice about it even though I made a lame mistake and she probably could've earned 200 bucks off of me. I ended up getting the screen protector replaced and it was efficient and well done.

I came into this store on Friday 8/7/26 around 5:30pm or so. I was distraught! My Dad switched my…read morephone from T-Mobile to his account with AT&T because I asked him to :) and that started the day before. He lives in TX and I think the rep out there was doing something shady but that's a review for that store. Anyway, I was on hour 28 with no service to my iPhone, green bubbles for iMessages, just all the things were going wrong. Lamar was a gem, as soon as I walked in the door he was trying to help me. I was there so long he had to take his lunch and I was still on the phone with AT&T with no luck. Then Christian the manager steps in and he miraculously taps into my settings and fixes all the problems. Messages coming through, phone calls can be made, blue iMessages... just amazing! Thank you both so much for your assistance. I'll be in soon for my upgrade :)

Following my review of March 5th, 2026, it's now been three weeks and I have yet to hear from AT&T…read moreregarding my dispute of the $727.95 charge for a phone that I had left with John at the store after transferring the data from that phone, a iPhone 16 Pro, to my new iPhone 17 Pro. As I said, on December 29th, 2025 Oscar, the store manager assured me that the phone had been returned by him to AT&T and to disregard the notices from AT&T that I had not yet returned the phone. Two months later on February 27th, 2026 my card was charged in the amount of $727.95 for the supposedly unreturned phone. I received no communication from AT&T or anyone associated with AT&T during that two month interval. Having gone through the tortuous process of trying to dispute the charge via AT&T online reps, I finally wheedled out this out of them on Monday March 2nd, 2026 " Hi, it's AT&T. It was my pleasure to help you today. Here's some information we talked about for your account: We have submitted a case regarding your device return from the store on 29 December. You will receive a text notification once the case is resolved. For more details on equipment returns, please visit att.com/returns." Well, it's now three weeks later and I have heard nothing from AT&T; no emails, no texts, no phone calls, no cards, no flowers, and no candy. They also have given me no case number or contact person or contact information. They, including their area manager, are invisible. And, I'm still out $727.95 I guess my next stop is the Better Business Bureau and a complaint! Greg Quist

I had a broken LED on my phone and the screen wasn't working. Gary answered promptly when I called…read moreand we scheduled an appointment an hour later. He had my phone fixed in about an hour. Very nice guy, great service, and well worth the money.

When you can't afford a new phone and can only try to fix the issues you have with your current…read morephone, call Gary. I wasn't totally sure what was going on with my phone. Gary's troubleshooting skills were quick and knowledgeable. He found the root cause and was finished within 25 minutes. Please support your Oakland businesses! I will be recommending Gary and Wireless Options to all my friends and family! God bless.

My iphone 13 would not charge or hold a charge. I called Louis and he told me what time to come to…read morethe store. When I arrived, he explained that he needed to do some tests and asked me if I could come back or wait 15 minutes. When I returned, he explained that I needed a new charging port and a new battery. He took the time to explain how he had found these were the two issues, how much it would cost and that he would call me on my wife's phone when it was ready. When I returned to the store, he showed me the parts removed and gave them to me. He charged what he had quoted, and the phone is working perfectly.

Very friendly and fast super quality service! Replaced my broken iPhone 16 glass screen protector…read morein 10 minutes for a very fair price! Highly recommend this business!!

The staff here are great: Manny, Jade, and Tavion all helped the technophobe me get a new phone and…read moretransfer everything from my old phone. Thank you so much! Terry Hatcher

No customer service. I walked in and asked where I could look at the Samsung Galaxy S26. The lady…read morejust pointed over there and went back to her seat. When I walked over to the shelf, I found out it was the Samsung Galaxy S25 Ultra, not the Galaxy S26. I told her, and she answered, "Oh, then we don't have it in store yet."

Agent was nice unfortunately due to ATT policy they were unable to hep me. I am, like many,…read moreinundated with requests phishing attempts. It is absurd that in 2025 the in store agent is unable to help and directs me to use the customer support line. The entire reason i drove to the store was to deal with a live agent. There was no line and two employees doing nothing and they turned me away. How is this real. I feel somewhat bad because the agent was nice, but this is a case where the company policy is so absurd it doesn't really matter does it.

So I returned my headphones and before they told me that they don't have any apple earphones and…read morethey only have black earbuds with type c and I have a iPhone17 and he said it would work perfectly fine and it did for music not constant media play nor phone communication either way I purchase it and he ran up a Warrantee without even ASKING ME until I returned it I looked at the paper / 6/25-7/4 is how long it lasted and rn im currently waiting for my money to be on my card and it's rn the deadline. No funds on my card yet any concerns and suggestions let me know.

Great service! And 100% honest . Will go back to my man Jin anytime I need something IT related…read more Thanks Jin!!

My iphone 13 lock button got smashed in on a trip to norcal last year. Jin fixed it for a pretty…read morereasonable price, and it's still working perfectly. He seemed pretty knowledgeable and was very nice. Highly recommend