Yesterday, I visited the T-Mobile store at 2050 S McKenzie St, in Foley, to help my friend switch…read morefrom AT&T and upgrade from an old iPhone to a new Samsung phone. The store was clean, well stocked, organized , and easy to find, with plenty of parking. The T-Mobile Expert welcomed us and then she walked us through the plan we'd selected ahead of time with unlimited talk, text, and data, She was quick, friendly, and knowledgeable then set up the new device, and explained plan details clearly, setup up payments and we were done. I have had my same number for over 25 years and was with Sprint until they merged with T-Mobile. So I'm a long time customer who, despite the transitional hiccups, is very pleased with the coverages, services, and customer services with this company and am obviously quite comfortable recommending it to family and friends alike. Bottom line: This T-Mobile Foley location offers a great selection of smartphones, tablets, and home internet solutions, with accessories and friendly knowledgeable staff. Recommended

Very informed and friendly staff! Their coverage is now excellent. Convenient parking, too!…read more Competitive pricing plans!

I visited this location for a screen protector replacement. I waited 30 minutes before an employee…read moreeven acknowledged me, and when they finally did, it was only to inform me that I was being added to their waitlist. Although the store was moderately busy, some customers were receiving assistance from multiple employees. Management should ensure that staff are better trained in customer service and time management. I ended up leaving after being informed that I was added to the waitlist

If I could leave a zero I would but it isn't an option. As soon as I can leave AT&T I will. They…read moredon't follow through on anything. Their customer service is terrible. Whatever you do, shop around and get it in writing.

The customer service is absolute garbage. I walked in and it smelled like marijuana. You could tell…read morethey could give a crap less about your business. I asked about upgrading a phone for my dad I was told to buy an unlocked phone off line. Are you serious? The odds of that phone updating and transferring everything correctly is not worth the effort. Basically the attitude is why are you here bothering me? I plan to transfer his service to T-mobile where they actually care about helping their customers.

Called all Three T mobile stores on hwy 59 from foley to gulf shores no one answered or got a…read moremailbox full message. best to just buy your phone on amazon if you have the time to wait for the mail or ups. Definitely sends the message we got all the business we can deal with thank.

Awesome and honest business to repair your phone. My husband took his phone in thinking his screen…read morewas broken but it was only the tempered glass screen we both had added to our phones that was cracked. A "quick fix" repair that was $35 instead of $300 +. Thanks to this business for making an honest repair.

Helped me get my phone to work!!! Great guys!! I put my phone in audio mode and couldn't get it…read moreout. They helped me get it working with a smile.

Ian fixed the issue I had with my phone. He was very knowledgeable and I received great customer…read moreservice. Will definitely return if and when needed!

I don't leave many reviews, but this place definitely earned one. I took my phone in because I had…read morewater in my camera, and they took the time to diagnose the issue without charging me a dime. That kind of honesty and customer service is hard to find these days. It feels like a lot of places just want your money before they even try to help, but that wasn't the case here. They were upfront, knowledgeable, and genuinely wanted to provide value first. If you need any kind of phone or tech repair in Orange Beach, I'd absolutely recommend bringing it here. Great people and even better service.

I had an ongoing problem with my bill for months. KileyLangston spent hours working to solve it…read more She was able to get it resolved. I want to thank her for her dedication!

I'm absolutely blown away at the customer service we received here!…read moreMy family and I needed to get new phones and my aunt wanted an iPad. Greg & Trevor went above and beyond to get us situated with new technology and gave us an amazing deal! We had be ready to drop some money and Greg the manager ended up saving us quite a few bucks which was greatly appreciated because every single dollar counts nowadays.. If you or your friends or family have any questions or need to get a phone I highly recommend you coming to this Verizon and requesting Greg! You will not be disappointed! Thank you Verizon for having such an incredible store and thank you Greg for making a slightly stressful move go seamlessly. Truly a blessing to have a manager which has excellent customer care. We will be back and I will be recommending all friends and family to this store!

This company has the worst customer service I have ever experienced. Terrible company who lies and…read morecheats their customers. Will never use any of their services before. Spent 3 hours on my day off dealing with these people and still have no satisfaction. Will have to call again... they just dont care about anyone except their own profits.

Poor customer service, gentleman behind the counter was "multi-tasking" and provided minimal…read morefeedback on questions asked. Would not provide managers Information. I was the Only person in the store.

So glad we stumbled upon this store on our drive home from Florida! First off, it's huge & packed…read morewith a ton of fun items. They had gashapon machines, a mystery locker game, mystery pokemon pack machines, a row full of blind boxes, slimes, figurines, squishies, just to name a few. They had a wide range of tcg cards and a touch screen you could use to find specific cards you were looking for. They had plenty of friendly staff there to answer questions. I also loved how all of their inventory was clearly labeled with its price. That's not something I usually see in tcg stores. Can't wait to come back on our next Florida trip!

I had called to ask about a repair and before I could ask about the repair service , I was hung up…read moreon. I immediately called back thinking that maybe it was a dropped line, no. Thie phone rang and was then ended immediately. We all have bad days and woipuld sometimes rather be other places than work, but being unprofessional and halfway rude is inexcusable. Do better, you have to. March, 30 2026 11:30-45?

customer service was awful i sat down for over 30 minutes waiting for my turn! another employee…read morecomes in amd sets up but never says can i help whos next or anything like that. instead another woman just walks right in and goes right up to him for help and he helps her while ive been waiting the whole time!!! i got up amd left!!! not good customer service and i dont recommend going there

I want to give a shout out to Ashley for getting my phone up and running again. She was so nice to…read morework with and fixed it in no time!