Absolutely amazing customer service. They have really updated the staff and service and i like that…read moreit a corporate store and they operate with integrity

Went in to buy a phone outright thinking I'd have no problem with set up. I was very surprised but…read morepleased that I was met right away at the door for assistance. The sales rep was cordial but not extremely friendly. Because I am 65 and my existing phone was an 8 plus and I upgraded to a 15 plus I had problems setting up and had to go in the next day for help. The rep that I worked with that day was extremely helpful, friendly, and knowledgeable. Even though they charge now to transfer data and assist in pairing devices I relented for the convenience and time it would save me. Kyle was a Godsend. He did everything I requested and offered his personal services (through the company) if I had problems in the future. He is definitely an asset to that Verizon store. Thank God for the tech savvy youth.

This is one of the better fix it cellular places he made sure that the device fully function before…read morewe left. Then he even offer to fix the phone if it did not work later on. I was surprised and impressed very nice guy. His price is cheaper than Apple also

Terrible, terrible, terrible! Do NOT take your device here for a repair. If you're still thinking…read moreabout whether this might be a good place to use after reading this review, do yourself the favor of not wasting time, and take whatever money you were going to spend, and light it on fire instead. My son's iPad screen got cracked with it fell from our dining table. The Apple store in Briarwood Mall couldn't fix it, and recommended Cell Doc instead. No problem! The man at the counter said, we can to it in about a week. Repairing the screen takes about 30 min, but they have to order a new screen which takes about a week. $190 later, we waited a week, and they called to say the accidentally ordered the wrong color glass screen. Did we care if they made the screen white with a black home button? Um, yes, I wanted it to match, and we ordered black. Please order the correct color. Waited another week, and then picked up the iPad. All was well for about 2 weeks, and the home button sank under the screen and no longer works. Its stuck, so you can't open or close any apps, or unlock the iPad. No problem, pull out my receipt with a "30 day guarantee". Took the iPad back in, and they apologized and said they would fix the home button, but had to send to a technician at their store in Toledo. Wait two days, and get a call that they can't fix the home button because it might crack the screen, and they "don't know who fixed it before, but you should take it back there". Um, YOU fixed it before!!! They also said it's been more than 30 days, so the guarantee is no longer valid. It has been more than 30 days since I paid and we dropped the iPad off, but they didn't finish the repair for 2 weeks after this. So.... never mind we've only had it back for 2 weeks, because it took 14 days to repair, the warranty is no longer valid because the "boss has changed". Complete and total BS, terrible customer service and shoddy work. Would have been better off buying a new iPad to begin with, because now I am out $190 and the home button is stuck and they have rendered our iPad completely not functional with their "repair".

This is an excellent store for batteries of all types and electronic gadgets too…read more Michael is always wonderful.

Santa and his elves. That's what I see when I go to this store. There is a jolly gray haired…read moremanager named Michael who efficiently runs a staff of very competent techs and salespeople. I've been there multiple times for things ranging from toy batteries to automotive needs. What strikes me most is the relationship between the staff and the customers. People are often greeted by a handshake and a welcome Mr X or what can I do for you Mrs Y. When I first went to this store I thought it was an anomaly. I think I was in need of a watch battery. I was treated so well I returned for a laptop battery... quite an old laptop actually and they found the perfect replacement... still going years later. I saw this great customer service yet again. So I've returned for multiple other electronic purchases from bulbs to flashlights and each time I witness something that I didn't realize still existed in the world of chain franchises... personal service from competent professional people. Wow a rarity, I'm hooked.

Crappy service! I'll never use them again. The stupid driver came yesterday left a note on the…read morefirst floor that he had been here. He never came up to my apartment to let me know he (or she) was here. I called and complained. Driver was told to redeliver after the rest of his deliveries. I waited till 10 o'clock last night. He never showed up. Almost noon the next day and he is still not here. Getting someone on the phone that speaks English is almost impossible. Completely unacceptable!!!! If I could rate this less than 1 I would!!

A package I bought shipping for at this location was returned to me with a note saying "Fraudulent…read morelabel" and the label was for USPS shipping. I called several times with the employee taking down my info for the manger. They never called me back. I then emailed the UPS Store and they said I could bring the package back to be advised of my next steps. No, I'm not shipping with you again. Terrible customer service and unreliable.

Great Customer Service I'm very knowledgeable About product my Go to place…read more....... Agent Trying to save me money

Cassidy was very helpful! Came in with some questions and issues with our business account that we…read morekept getting the run around on. He was able to solve it for us and help us utilize our business account better. Will definitely come to him from now on.

Terrible customer service. several machines out of order with no out of order signs placed on…read moreplaced on them. gave me an extremely hard time refunding my money. and when they did finally refunded me me my money the owner tried to short me.

Good machines. Friendly service from the shop next door that…read moreowns it.

Purchased a Sony receiver from Renee(?). Item works as…read moreexpected. Very reasonable prices on other items in the store.

Fast and convenient. Look for specials. Join their loyalty program it's beneficial. Friendly and…read morehelpful. This is my go to office spot.

Very sweet worker named Monte. Had a lovely conversation that really brightened my day!read more