It looks like this store has moved, it's now on Monroe near the Secor intersection. I didn't look…read moreat the sign closely enough and thought this was a real Verizon store. I got my 2 year upgraded phone. 10 days later the screen stopped working. I stopped at a different (real) Verizon store and they told me I bought it through American Cellular so I had to go there but they are supposed to replace it since it's been less than 14 days. They refused to replace the phone and told me I had to file a warranty claim with Verizon customer service. I called them and they told me the store is supposed to replace it. I went back to the store, they said they totally WOULD replace it but I didn't buy my phone there. I made them look it up in the system, the sales guy counted on his fingers out loud the days since I bought it to make sure it was less than 14 then jokingly asked my toddler if he broke mommy's phone. Then he said they couldn't replace it because they didn't have another one in stock but they would get one from another store. The next morning I tried to return the phone altogether because they've been lying to me and lying to Verizon but I couldn't because I already sent the barcode on the box in for a rebate. As I left the sales guy literally laughed at me. It's been 5 days, real verizon is sending me a reconditioned phone which I said was fine because I would rather do that then ever speak to these jerks again. They called the store one last time and the store said they had a replacement but they sold it before I came into the store and now they don't have any in stock. Not that it matters because I refuse to step foot in that store again. Beware of American Cellular.