We attempted to drop off an Amazon return and were greeted by a young lady who stated she was…read morehaving a terrible day. It went down hill from there. She was not helpful at all assisting us and after her counterpart could see she was quite rude, she recommended that she give us the UPS telephone number. I could not read the numbers and ask for clarification. She was very rude and refused to help at all. I asked for her name and she asked why. I told her I would be contacting the franchise owner to complain about the rudeness and poor service. She was not comfortable giving her name. She has reddish short hair and does not wear glasses. Don't waist your time with this franchise. The service at the Monroe location is amazing. We won't be back.

Went for notarizing a document. Received fast efficient friendly service, Elderly man ahead of me…read moreobviously had a bit of dementia and was deaf but got a lot of patient help

I love this place! These ladies are the friendliest and most helpful at getting your package to…read morewhatever destination. We've had 3 exchange students and send them packages. This is also a great place for amazon returns. Such a great business! At Christmas they accept letters to Santa.

From the owner: We've proudly served the Defiance County and surrounding areas for all their shipping needs!read more

Clair is extremely helpful. We were treated very rudely by the UPS location on Executive Parkway…read moreand headed to this location on Monroe. Clair walked us through our return and was very kind and helpful. Clair, thank you for your kindness and great service.

The outstanding service I received from the staff and owner on 12/6/23 was over and above the best…read moreEVER. I had a problem with the scan label from Asurian to mail a package and they tried multiple times to resolve the issue. They were patient, very kind and when I had to call Asurian to resolve the issue they helped with talking to the rep to get it resolved. I wish I could give them more than a 5 star and I'll definitely continue to use them to ship packages,

The service is amazing and the young man that is at the counter is always polite and courteous and…read morevery helpful this is a very good place to go to do your mail.

Everyone has their own horror stories about standing in line at the local post office during the…read moreholiday season. Lines that go on forever, and are so slow that a bottle Heinz ketchup flows twice as fast. Thankfully, a friend of mine told me about this place on M-17, just west of Golfside Road. I needed to mail a package to my friend in Tokyo, so I went to the local post office on my day off, and there had to be nearly 50 people waiting in line. Then I remembered Goin' Postal was right near a specialized grocery store that I really like on M-17. So I left the line behind and drove out west of town. Was I ever lucky, I was the only person in line, and after I filled out my customs forms, purchased some stamps I was right out the door in less than 10 minutes. The staff at this place is very friendly and gave me several shipping options to choose from. I can just imagine as I drove home, most of the people in that line at the local post office were still waiting in line to be served. That said, I was amazed that my package arrived within a week. I highly recommend this place, as they are faster than the local post office, and they don't have the attitude that some of the postal workers have.

I was very impressed with the owner and his wife at this UPS location. I had a very large, awkward…read morepainting to be mailed cross country. No boxes would fit it and the owner did a great job of packing it safely anyway. It arrived in perfect condition on time. Thank you!

From the owner: The UPS Store #7423 in Bowling Green offers expert packing, shipping, printing, document finishing,…read morea mailbox for all of your mail and packages, notary, shredding and even faxing - locally owned and operated and here to help. Stop by and visit us today - .

Pack and Parcel is a Great place to take your items to be sent off. The Owner Manny was amazing at…read morehis craft taking care of his community and customers that had each of us coming back and making sure our packages got to our families and Customers safely and and promptly . Manney as passed away and I am sure the business will still be in GREAT HANDS and do well , There is plenty of parking , handi- cap parking , sliding doors that open if you have to carry multiple packages, tables to pack your items , computers to work on in the facility for a cost, and Many Packing Items from boxes, tapes, pens, bubble wrap and even P.O . Boxes. This is the reason why I did all our Business with pack and parcel for our personal and our Business it was a one stop shop .

I Always Had An Excellent Experience With Manny . He Was So Helpful An A Great Guy. He Will…read more Truly Missed!!!

The store is kept up very well. It is neat and clean inside. They care about their work and their…read morecustomers and it shows. The shop is spacious and well appointed. It is easy to find whatever supplies are needed for shipping. They have very good and easy to use receiving services. The staff is very attentive and the costs are reasonable.

I've dealt with one clerk, and the owner, two extremely nice people. They can have my business any…read moretime. I definitely recommend.

I understand that shipping doesn't always go as planned. And when it doesn't it sucks. I lucked…read moreout and thank Sam for the amazing job. I had a huge shipment of a bunch of stuff from my parents house in Ann Arbor that I was shipping to California. Everything from antique heavy AF mirrors and artwork that had been passed down in my family to a basket of notes from me in 7th grade. It was a hot summer day and all I wanted to do was to unload this stuff and get to the lake house! I created a section of my stuff to ship in the back of his store and just left it and he was going to provide a quote. NOTHING was packed. My last words to him were, just pack everything so it doesn't break and ship it slowly which I thought it would be less expensive. He provided my a quote within hours, and while I gulped at the price, I knew it was fair. He also said it would be cheaper to send on a palette and deliver to a work address. So we did that as well. Four months later, I am finally getting around to unwrapping the shipment and I am so impressed --it must have taken him HOURS to pack. It was pro job.

Amazon shipped the wrong package. I brought it here because I saw the UPS logo. He charged me 5$ to…read morere tape the box. This was my first and last visit.

Needed some printouts for work. Really easy. Just emailed to an address, the shop pulled it up with…read morea reference ID, we reviewed and printed. Easy in and easy out. Michelle helped me out and walked me through the process. Price point is a little high per page ($1.42) for color printout on 60lb weight paper, but was a nice convenience to get what I needed taken care of in 5 mins. Total out the door cost for 16 color copies on card-stock was $24.48.

I usually have an easy time when i go in person to pick up packages at fedex. I have gone to…read morefedex's across Michigan, ohio and georgia and never have a hard time until yesterday. I have no clue if the manager was on a power trip or something but this was the absolute worst customer service i have ever experienced in a fedex to date. I came in to pick up some packages for my boyfriend whom gets his work inventory shipped every few weeks. I had all the necessary information needed as far as my identification and the package details, full tracking # etc. which I have used every other time I pick up his packages for him. The staff member who went to the back to get the package, went behind a wall (where i could still see her) to tell the manager. I hear the manager saying she wont give me the package and that he needs to be the one to pick it up . She then comes back to tell me that. I started to tell her that I have gone to several other fedex to get his packages with no issues and she cut me off before i could even get halfway through my sentence and keeps repeating(almost at yelling volume) that the manager says no and that she cant do anything. the manager says no. and just repeats this a few times. I call him immediately to let him know they were not releasing his packages. He calls them as im leaving out the door and they lied to him saying that the reason they couldn't release the package to me was because the manager wasn't there to authorize its release which is VERY interesting considering I was just there less than 3 minutes before he called and the manager was very much there in person. Unless the staff member who was "helping" me was lying... I hope this whole staff gets proper training on customer service and learn proper store practices as I have NEVER encountered this type of behavior from fedex staff. I had time to contact corporate about this so hopefully they will tighten up and act professional moving forward.