This Locations has helped me and my mother for Years! I have never had a bad experience, every time…read moreI go in im always greeted with a smile!

Went in to get a new phone! My old one wouldn't turn on and was glitching. Amazing service from…read moreLyndsay and Brent! Lyndsay helped me choose a phone and recommended more compatible and better cost effective plans that would overall benefit me in the long run! She was very attentive, friendly, and answered and questions I had. I also was interested in the AirPods. Brent helped out with sharing the differences of the models and I'm extremely happy with my purchase on the AirPodPro's. He also took the initiative to see how much my old phone was worth incase I wanted to trade in, and told me how to maybe fix it back at home as it was stuck in a software update! No wait time, very happy with my choice of location : ) Thanks guys!

I went in looking for an SD card and was greeted immediately and asked if I needed assistance. I…read morewas directed to the correct aisle and then the guy came to me a few moments later and suggested I sign up for free to get a small discount. He was knowledgeable and directed me to a the proper SD card for my needs. I don't expect stores in this day to have employees that know anything about the products they sell. This was a welcome change.

So glad to have them nearby. Staff is always so helpful and friendly. For all my printing needs I…read moresee Ken in the back. He always takes such good care of me, and gets the job done.

Horrible customer service. Charged for service after requesting cancelation. Red tape. Excuses…read more Delay tactics. Unscrupulous business practices.

From the owner: With Cricket, you can pick a cell phone plan to fit your lifestyle. Cricket offers unlimited talk,…read moretext, and data access, and no annual contract for cell phone service. Stop by our Petoskey store today.

don't bother with this location. They are of no use and a complete waste of time. Absolutely…read moreterrible customer service. We told them when we would not be home to sign for the new phones and that is when they were shipped. The order was canceled and now if we want to get new phones we have to do it all over again.

Do not trust this location. I spent more hours than I can say to simply get two new cells. an…read moreemployee told me I didn't have to do a trade in, told me to sell my old phone on Marketplace for $200 bucks. after I took his advice, I get a contact that I have ten days to get my trade in returned. I am screwed now. they will take zero accountability and help me.

I would like to give a great "Thanks" to Carole at this AT&T site. We have been to this location…read moreseveral times over the years - setting up overseas service for trips to London and Paris for example - but we have never received better service than we did from Carole. Sometime about last Wednesday, my wife's iPhone 13 suddenly stopped showing any e-mails or allowing her to access them. She tried finding help online with AT@T and by phone with absolutely no help. Desperate, we drove into the AT&T location on the north side of Petoskey from up by Cross Village. Carole met my wife, introduced herself, asked questions about the difficulties she was having, and, within 15 minutes had identified the problem, found the missing e-mails, and totally resolved the issue. i want to give Carole a really big Thumbs-Up. Whenever we need assistance with either of our phones in the future, we will ALWAYS seek out Carole for assistance!

After seeing AT&T response I did call the store and asked for the Manager. That was 2/27. The…read moremanager was not available but they assured me they were working on getting the account corrected and that the manager would be calling me. It s 3/10 and I have not received a call. The check to pay off the phones has cleared. I have not received an updated bill. I have received nothing other than email offers to purchase added AT&T products like tv etc. That isn't going to happen. I am cutting losses and moving on from At&t. I will not be posting any further on this matter. Ed D