what they told me and what they delivered, two different things. Go to a Verizon Store, not a…read morefranchise. I had to go back to verizon and renegotiate the whole deal. Not the two free phones with no trade -ins as promises and a bill over $150 as compared to the $100 they told me. Again, go directly to verizon.

I've been a Verizon customer for 27 years and have had varying results with each experience. I…read moreasked one of my friends where she goes and she said the Verizon store in Woodbury on Jericho Turnpike. Ask for John. He was amazing. We discussed what I wanted and he made suggestions. I went from an iPhone 13 to an iPhone 16. The new phone is bigger with more storage, etc. It was backordered, and when it arrived, he transferred all my information to the new phone. He answered all my questions. Showed me the new equipment I would need. He made sure all my settings were updated and current. He Bluetoothed the new phone to my car. He was great. One Sunday afternoon, I stopped in to get a new phone case. John was already helping a woman at the desk. I offered to come back, but he said no, I can help you too. I sat down next to her and shortly thereafter, a third woman walked in needing assistance. No problem. John helped all three of us. 3 "mature" Long Island women were talking to John and each other simultaneously, and he never lost his cool. It was impressive!. Go to Verizon on Jericho Turnpike in Woodbury. You will not be disappointed!.

There are cell phone stores and then there are cell phone stores with a difference. The moment I…read morestepped into this place I felt great. It's beautifully designed and you kinda understand the tag line "where phones get pampered" My SIM card was set up and activated and the collection of cell phone cases I found there was pretty amazing. They're extremely quick and professional with repairs too. I don't recommend a place unless I'm actually a satisfied customer. I would totally recommend this place. Probably the best one I've been to in Long Island. A word of thanks to the owner. The guy offered premium customer service. They're also helpful and friendly. Thanks mobile spa for taking care of ALL my cell phone needs in a fun and professional way!!

I bought a groupon from here only to drive there and figure out this location is closed down. I got…read morerefunded from Groupon but they should be taken off the site and on here.

Expect your bill to keep increasing. They blame it on expenses but their profits were over 77…read morebillion dollars Last year. I have been a loyal customer for the past 14 years. I am senior on a very tight budget and every cent counts. I am tired of paying for the upgrades in the bosses yachts. Time to look for a new carrier.

I have been a Verizon subscriber for 20+ years and I live near this store…read more They are as attentive as can be when you inform that you are looking to upgrade or extend your service, but my past FOUR visits were intended to be for account (new employer) revisions and/or smaller equipment purchases and I walked out after being made to wait for 30-40 minutes each time, despite seeing numerous Representatives (the ones with the iPads around their hands) standing around and not assisting other customers. I will call the mothership in order to handle my revisions, but will not waste any more time entering this store. TERRIBLE service!

Swung by this afternoon to fix a data upgrade issue that AT&T couldn't figure out after 40 minutes…read moreon the phone. I was promised a manager call back in an hour, still waiting 4 hours later. I got lucky in that the store was empty, so no wait. Andrew saw the issue in about 2 seconds, explained it clearly, and upgraded my data plan without a hard sales pitch. It was a pleasure, in and out in under 10 minutes. Hope he likes his job and stays there a while.

Stay far away from this AT&T store. They told us multiple times our trade-in was worth $700 and…read moretried to get us to pay the taxes and complete the sale first, then told us to come back days later with the trade-in, which is when we would've found out it was actually worth only $350. They kept dodging us when we asked for proof of the $700 before paying, and only after we REFUSED to hand over money without seeing it in writing did the employee finally check and admit it was $350. That is not a simple mistake. They were trying to get us financially committed to the new phone first, knowing we'd be far less likely to back out once we had already paid and received it. Then the manager, Ana Melendez, somehow made it even worse. Zero apology. Zero remorse. She acted annoyed that we were even confronting them, said things like "What do you want me to do?" and "Do you want the phone or not?", and then threatened to call the police on us. Completely disgusting way to treat customers after YOUR STORE gave them false information and nearly got them locked into a sale because of it. AT&T corporate needs to investigate this store and Ana Melendez specifically.

Yes, good store. Both Ed & Umi (sp?) are professional…read moreknowledgeable and a pleasure to work with. They also help to find the most accommodating sales position for purchase of a phone or Internet .

Love this new location on Jericho Turnpike! The inside is pretty clean and you can go in and out…read morewithin a few minutes if needed. The only downside is the parking. There's parking in the back but it can fill up pretty quickly. You're not suppose to park in the Dunkin' Donuts lot next door but you can get away with it. P.S. They do offer the T-Mobile Tuesday items!

Horrible experience. Lied. And then cursed out my 17 year old daughter and told her to get out of…read morethe store. Details - Ordered prom dress. Dress came from manufacturer with big stains across front of dress (new?) and embellishment coming off. Offered to have it cleaned because not enough time to get new one (not true). Told them no way stains were coming out. Sales person said "it will be dark at prom. No one will see it." Is that a way to sell a new, expensive prom dress? Then she said, she she could get a new dress - Promise - within four days. I was concerned and came back next day to see owner who wasn't available by phone (even though they spoke to him. When I saw him next day, he gave me his word he was ordering a new dress. Why was I worrying? Didn't I believe him? " I was being ridiculous" "New dress" that "came in" was same dress they tried to clean that now had runs where they tried to clean it, stains in some places including underskirt. Resewed embellishment with different color thread. When called them on it, they finally agreed to give money back. Daughter (17) waited 25 minutes for credit slip to credit card and then got cursed out by 60+ year old male owner and told to 'get out of store'. By that point two weeks til prom and no dress. Went to Ask Alice in Syosset who called same manufacturer and had dress in four days (holiday weekend). My daughter has dress (new) without stains or hassle. They were very nice and helpful and saved the day. Boycott Entourage in Manhasset. They are liars.

I went to the Optimum store with my little Apple TV hand sized box and small remote control to…read moreexchange them for an Optimum Box. I was told by John that they were out of stock And weren't getting anymore Optimum boxes until Wednesday 10/4. Really ??? What's wrong with this picture. This Optimum store covers a portion of the populated North Shore and the store is out of stock on a basic cable necessity . A second problem was why my Apple box was freezing up & stopping. John told me it might be a slow speed. Did I know what my speed was?? No idea said I.john asked me how many pcs, tvs, laptops, etc. did I have? Phones, iPads, cell phones, laptops, etc, the answer was MANY!!! This was one of the first time technical person analyzed my speed. And what's troublesome is I'be been an Optimum customer for over 40 years. John and Walter analyzed my situation, Told me my speed was only 300, describing It as a 3 lane highway. They wanted to upgrade me to 1 "Gig". I understood it would be like adding an HOV lane. The upgrade added some extra bucks to your bill but I said YES. I brought the Apple box home and it now works like a charm. Thank you John & Walter. I wonder how many people work remotely from home and have asked their cable provider about their speed or how many times have the techs asked them??? I rate the Optimum Company a 2 for their lack of stock in their stores and for not training their field techs to investigate a customer's "need for speed" to quote Maverick (Tom Cruise).

Visit the Syosset store. A very attentive and caring team. They are happy to assist you in…read moremaximizing your mobile, internet and TV experience

Took my Samsung Galaxy cell phone there yesterday..I dropped it had a cracked screen..it worked…read morejust kind of sad to look at as it was fairly new. I waited, he fixed it, great repair job looks new, no problems, clear screen (not cloudy as I read some replacements can be) --Very reasonable price too--very polite guy. I'll return should I have a problem with another cell phone or laptop. thanks

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SCAM! They hacked my phone and tried to scam me and buy bitcoin off my account while I was in the…read morestore. DO NOT GO HERE. The girl at the front desk who was helping me gave me the website to "set up my Gmail account" and they used that to hack my phone and mirror it to steal my information.

Why is there not a option to give zero stars!?!…read more So rude. He does not treat you with respect. He was 10 minutes late to open the store and then gave the three of us an attitude wanting to come in from the cold. Whatever, just trying to pick up my Verizon Fios box. Sadly they use these little wireless places instead of their own stores like Cablevision does.