I had the biggest headache trying to get my phone upgraded over the weekend. And even though it…read moredidn't get done over the weekend like I had planned, the folks at this store in particular are S-Tier. We were having issues with my account due to an open insurance claim (which was were unaware of at first). But these guys went above and beyond trying to help me out. I went into the store 2 days in a row trying to get this upgrade done. The phone I was looking at was the last one they had in stock. They held it for me. Even offered to hold it an additional week as I want going to be able to get back to this store until next weekend. They made calls to customer service on my behalf and even opened up a story ticket to try and get the issue on my account resolved faster. If I had the ability to, is take these guys out to dinner to thank them all for their help and patience. This store is A 10 out of 10. If you need anything T-Mobile, this is the store you want to use. Ultimately I wound up going to another store this week to finish the upgrade. But all the employees at this store deserve an award for absolutely outstanding customer care.

From the owner: Visit the T-Mobile store in Pottstown and discover America's largest, fastest, and most reliable 5G…read morenetwork. Shop our best low-cost plans with no annual service contracts - plus our best smartphones, cell phones, tablets, internet devices, and latest promotions. If you're interested in joining the Un-carrier, our staff at 223 Shoemaker Rd Ste 138 can assist you in the switching process. Masks are optional for fully vaccinated guests except where state or local ordinances require all guests wear a mask at all times.

I'm usually pretty careful with my phone but managed to break the screen while on vacation. It's…read morean older phone and I have been resisting getting a new one since they're all so much larger by comparison. I stopped at the local store for my carrier and they didn't have anything in stock except the big expensive ones. Same for Best Buy. However when I asked about getting my phone fixed, they both recommended this place and said it was legit. So I stopped in, figuring the repair would be more than the $100 I paid for the phone. They quickly diagnosed the problem, quoted $60 to fix it and told me to stop back in 45 minutes. I did a little grocery shopping and came back, my phone was good as new. Another satisfied customer!

told me it would be done in 1 hour and 30mins. cam back 2hours later still haven't even touched he…read moresaid. come back in 20min. I have a 3 year old with as well. we waited in the car and came back in 25 mins later. he tells me 2 more minutes just finishing up. I feel if you know it's only you give yourself more time. I didn't want to hangout there that's why you're should give an accurate time on when you should be done. I was the second persons to drop off a phone.

Chandler and Jonathan were very helpful in upgrading my daughters phone. They explained the costs…read moreand fees of the upgrade, and went over some options without pressure. They took care of transferring the phone data to the new IPhone and ensured prior to leaving all features were working. I highly recommend this location. Hopefully one of these guys are working when you stop in.

Over this Thanksgiving Holiday, we stopped into this Verizon store (223 Shoemaker Rd) to trade in…read moremy Mom's phone. Cameron was TERRIFIC setting up her new phone! My husband and I BOTH agreed that THIS TRIP (along with Cameron's expertise) made for the fastest and most pleasant visit to a Verizon store! Thanks CAMERON!

Tony at the shoemaker rd store is the man. He's kind, polite, patient, and handles everything…read moreyou need done with no complaints.

From the owner: Switch today & enjoy America's largest 5G network.read more