I don't know if it's Apple Updates that "mess" with my phone, but after an update that's supposed…read moreto "fix" something there's a new problem with the expected operation of my phone. While in the Poughkeepsie Galleria I stopped in to see if they could figure it out. Luckily I found sales rep Greg Lynch. He figured out the problem and corrected it, and showed me a way to circumvent an Apple's improvement, if it should arise again. The best part is NO pressure to BUY something. That is true customer service. Have you ever wondered why Radio Shack is out of business?

My review is not directed to this location. This location will forever be a 5 star for me. This…read moreis for Verizon as a corporation which I cannot find to write a review. After 13 years as a loyal Verizon customer, you would think I'd at least qualify for decent customer service. Apparently, loyalty points aren't a thing at Verizon, because after all these years, I'm still treated like I just walked in off the street. I've made numerous calls about ongoing issues, and the customer service experience has been a masterclass in how to make a paying customer regret having a phone. I've been hung up on more than once, because apparently disconnecting the customer is easier than actually solving the problem. Let's talk about the price. Verizon is NOT cheap. You would think paying a premium for service would come with premium customer service. Nope. You get the premium bill with the bargain-bin customer service. Then there's the follow-up. Representatives will tell you, "Someone will get back to you." And apparently that means maybe, possibly, if the stars align and Mercury is in retrograde. Because actually following up with the customer seems to be an optional feature. And my personal favorite: being told things that are simply not true while the proof is literally sitting right there in plain view. At that point, I'm not sure if we're having a customer service conversation or auditioning for a game of "Let's Pretend That Didn't Happen." ‍ After 13 years, I've learned an important lesson: loyalty means absolutely nothing to Verizon. Apparently, 13 years of paying your bill on time doesn't earn you much beyond the privilege of paying another high bill and spending your free time explaining the same problem to a new representative. Verizon, if this is how you treat loyal customers, I can only imagine what the welcome package looks like for new ones. High prices. Low accountability. Little follow-up. And apparently, customer loyalty comes with no benefits whatsoever. At this point, the question isn't "Why are you having these issues?" It's "Why are you still a customer?" And honestly, Verizon is mak

These guys are awesome - so fast, polite and knowledgable !! Fixed my old cell phone charging port…read moreand microphone and my neices old tablet!! Thank you!!

Needed a new lightning charging port for iPhone. Dropped the phone off, was fixed and ready to go…read more40 minutes later. Cost was $80. Good value and very quick turnover. Thanks!

If I could give this store zero stars I would. I should have checked the ratings off here before I…read morewent. Now I'm stuck with this phone and I cant even get into the Verizon app. I've called them for help but they told me to call Verizon for help. Of course Verizon said they would help and never have. I feel like I went to a used car salesman without doing any of my homework. And now they say too bad, cant help you. I'm reporting them to the BBB.

I went to the location to pay an advance payment of 320.00 for Verizon but payment did not get…read moreapplied because apparently it was too much so I went back to get a refund and they said the hadn't enough cash but the refund would be mailed , that was august and it is now 11 days before Christmas, why so long to get a refund just for starters but the one bright side was miss Anastasia .S as she was courteous and helpful but still no refund

Sam was the best! I had a very complicated issue and she pushed through and got it sorted! She even…read moresomehow got me money back! If I ever have problems again i'm going back to her

Was locked closed with lights out before 6:45pm although the sign clearly said open until 7pm. We…read morerushed over for nothing.

I thought this company was awesome. They had a tech come out to my house, he arrived on time. He…read morespent some time going over the specific issue I was having so he could resolve each and every tech issue I was having. He was respectful and fixed the problems i was having with my wifi network connecting to my smart home devices. The price was also very fair as well, I definitely recommend and would call them again for any tech related issues.

I recently upgraded my TV. After seeing the new 4K UHD TV's in Best Buy last summer, I knew it was…read moresomething that I would have to get some day. Fortunately my wife was with me that day and was likewise impressed with the picture quality. So when I suggested that we get one for my Christmas present, she was on board. I ordered a 55 inch 4k set online and the order was filled and delivered by Best Buy. I decided to call them and see if they could set it up for me. I assumed that they would direct me to the Geek squad that is affiliated with Best buy. I expected to be around $100. Instead I was directed to Hello Tech. This was on Friday and they were able to get me an appointment for Sunday. And cost was less than I expected at 79 dollars. Sunday the tech arrived on time and got me set up quickly and efficiently. I now have my TV and Blu Ray player hooked up and I have eliminated all the stress and aggravation of trying to do it myself. I am dangerous to myself with tools. So if you need help with your TV or computer I highly recommend Hello Tech. They are reasonably priced and reliable and really know their stuff

I've been taking my computers to Advanced Computers for the past 7 years. Service is fast, friendly…read moreand very capable, from debugging to loading new software, to purchasing new or used computers. I highly recommend this service!

Arlen was wonderful. I've just moved to Kingston, NY, and Advanced Computer was very conveniently…read moreright up the street from me. As soon as I met Arlen and saw his setup, I could immediately recognize him as a professional. I was attempting to replace the battery in my iPhone and needed help with the process. He was kind enough to help me out without charging me a cent! When it's time to go to get some major computer work done, I won't forget Advanced Computer! Thank you! Laura Quinn

We have used them more than once. We will just use them for now on. They do great work, no…read moreupselling. Awesome quality and service. thanks guys.

Personal touch to electrical service. Professional, patient and courteous. Responsive to all…read morequestions. -F&C Lawrence