I live in Washington State. My 19 year old daughter is traveling through Texas for a business…read moreproject. She broke her phone. I sent her to get the upgrade that we qualified for while she was in Ft. Worth at 1201 Martin Luther King Jr, STE 101 on Jan 26th. The sales lady gave her the wrong phone, a Motorola G Stylus, not the 5g version of the same phone, and did not offer options. The sales lady did not provide a receipt as she didn't know how to load the printer tape. I am writing this just two days later. My daughter was sent to San Antonio, about 300 miles away. She went to a Metro store there, with the new phone and packaging materials. She was told that she could only make the exchange at the Ft. Worth location. It was a $60 difference in price. The state that all sales are final (on the non-existent receipt). I spent hours, on the phone, between corporate stores and "customer care". The best solution that anyone could come up with was for her to buy the correct phone at full retail, and sell hers privately. The customer care is horrible. They won't let to speak to anyone that could help at the corporate level. Worst experience.

Do not buy a phone from any store but this one. They give…read moreyou honest advise about what phone best suits what you want it for. Not to mention the great and friendly service. All Metro stores should be like this one. Thanks again guys!

Amazing customer service the workers there helped me get in and out in a timely manner answering…read moreall my questions helping me set up and learn about my new phone !

they said they could not help me transfer my number to cricket. they said the other company Might…read morenot give me my number back. I told them they were wrong. they said I was wrong. I went to another cricket and got my number ported instantly. don't go here they don't know there job at all...

I don't hear a sound coming out of this store…read more (((Crickets))) Cricket is actually a really really cheap phone service so I would expect a lot more people to be switching to them but unfortunately that doesn't seem to be the case because they have a reputation for having bad service - which really they don't have, and some of the other carriers that supposedly have good service can have major issues as well. So you can save a lot of money by switching to the service. Unfortunately Barbie is not somebody that likes to go with bargain-basement because she is a pretty fancy Barbie so we probably won't be doing this anytime soon but this is still a cool location right next to the Boba, they were nice and informative and didn't seem to be trying to swindle or trick, and I highly suggest giving it a try.

10 stars for sure zoobi is the best in the business come see him. youll leave the store feeling…read moregreat.

I will say my husband and I went to this store location on 2 separate occasions and the employee…read morethat was there on both occasions was Cam. The first day we went she was sitting in a corner on her phone while we waited at the counter for at least 10-15 minutes before she acknowledged us. We told her his phone screen was completely black and he could not see anything. I informed her he has had his phone for less than a year and her response was you'll have to file a claim. Fine she gave me the info I needed to file my claim. Next day we return back to the store because his new phone came in and needed a sim card. Again she is on her phone and is clearly upset because we arrived. I explained to her we needed his phone connected and her immediate response is you need to call customer service. I explain why she can't connect it there in the store. She explains that she cannot connect in store. I told her every other store can Why can't this store? She tells me that I am yelling at her and threatens to call the police on me while I have my husband and my 2 children with me. I would love for upper management to reach out to me I have a video of her refusing to assist us. Needless to say we went to another location where the employee was awesome and connected his phone within 5 minutes and also informed me had Cam done her job and looked at my account his old phone had warranty and I did not have to file a claim and pay money out of pocket. I will never go back to the Culebra location again. I understand why it is always empty with her as an employee there.

AS AN ATTORNEY, I value reliable service above all else. Dan delivered the paperwork within the…read morehour of my first phone call! As a Vet, I value dedication and reliable service to our country. DAN IS THAT AND MORE. If I could leave 10 star review I would! You will not be disappointed in his service. USE HIM. As a side note, I called 3 others before I connected with Dan, and all failed to return my calls until long afterwards. Plus Dan beat their prices significantly! CALL HIM NOW.

Dan is excellent at what he does. He cares about his clients and about the servers that he works…read morewith. He is a great asset to the Process Serving business. His prices are reasonable, and he is great with follow-up to make sure the job gets done right.

Bought a new iPhone last week at this store. April helped is decide which phone to get. She was…read morereally helpful and friendly- great customer service.

My husband went in to activate a mobile plan on the Samsung Galaxy Watch he'd bought at Best Buy,…read moreand when Jeremy asked if he wanted a protection plan on his phone he told him he'd purchased one with the phone. Later it turned out that Jeremy had added a plan anyway, so my husband had to go through the trouble of figuring out how to remove it - and I had to hear about it. This is not a corporate AT&T store, and it shows. Give it - and Jeremy - a miss.

I shattered my iPhone 12 Pro Max screen and within an hour, they sent an expert to my house and had…read moremy screen replaced!! Not only was this option cheaper than the out of warranty cost at Apple but it was fast, convenient, and an amazing deal altogether (Added on a screen protector at a discounted price). Yay to covid friendly businesses!!!

UPDATE: Refunds were processed 12 days later. Either the policy was misunderstood, or store…read moreleadership needs additional training. ------////// Stopped by the Nike store at La Cantera to return items I had already processed through the Nike app. I had valid return barcodes ready to scan which were generated minutes earlier using Nike's official return system. The employee assisting me, who said she was a manager, immediately refused the return, citing a 60 day limit. When I asked why the app would allow an in-store return if it supposedly couldn't be accepted, there was no real answer--just a shrug and "there's nothing we can do." A second manager stepped in and was just as dismissive, offering zero effort to problem solve or even explain the disconnect. I left the store, opened the Nike app, switched the return method to UPS, and dropped the items off successfully less than a mile away. What should've been a quick stop turned into an hour-long inconvenience because store leadership didn't understand the tools Nike itself provides. Or just didn't care. Ironically, the app delivered far better customer service than the actual store. Third visit here, and definitely the last. Next time, I'll skip the store entirely and stick with the app.

I went in to exchange my Vomero 18s because the tread wear was wearing down quickly…read more Pati was great in helping me with my options of exchanging to another running shoe and finishing the exchange transaction. This other guy (sorry I didn't get his name) helped me fit in to the right size; he was very helpful too. Please recognize these two people with a day off or similar. The whole process was smooth and easy to do (even though the system was down). And to top it all off, I got a military discount. I'm sold on the brand since I was using adidas running shoes for 10 years. I greatly appreciated the information and advice on everything I asked about since I'm new to the brand. I was also looking for water shoes but I don't think they had that. The store was impressive and the vibe was welcoming and overall nice to be in that store environment. I highly recommend this store.