Low price very reliable and the techs are great when it comes to upgrading a new phone

Get better staff that are kind and not rude and unprofessional. Pay attention. You can't have young unprofessional kids as managers. I am extremely disappointed with the unprofessional and inappropriate behavior displayed by the staff at T-Mobile, particularly by the manager Gabby and coworker Carlos. My mother was mistreated by Gabby. She yelled at her for touching a device on display. Why are they on display if we cannot touch them? She then had a nasty attitude when my mom asked her about the tablets available in the store. Gabby explained that there are no tablets available for her. While my mom insisted on what we can do because we had a broken tablet, Gabby said she did not feel like attending to my mom anymore. How is it that you allow someone like that work there? There's another person there named Carlos who made sexually explicit comments in Spanish about her with a client that he was attending, which constitutes sexual harassment . This is completely unacceptable for employees to behave in such a disrespectful and offensive manner towards customers. I am deeply saddened and angered by this experience. T-Mobile needs to take swift and decisive action to address this issue and ensure that such behavior does not happen again. read more

Carlos was such a great help in helping me find a phone that fits my plan! Thank you for helping me out, I love my iPhone 15. make sure to come to this place read more

I went in for the coupon that was a 27.00 per line deal and ended up with the highest plan. Esperanza did not consider my expressed needs and instead led me down the path to her commissions, neglecting my needs. I felt totally taken advantage of and they refused to rectify the situation the next day. I will never use T-Mobile again. read more

George and the crew were so helpful. They went over and beyond to understand my needs and find a solution to my cellular situation. Choose this T-Mobile!!! read more

All time favorite tmobile store. Ibram helped me with getting a new iphone xr and paired it with my iwatch!

Sep 17, 2022 AVOID T-Mobile SHREWSBURY NJ STORE AT ALL COST/DISCRIMINATORY STORE A PUBLIC STORE -A PUBLIC OPINION AND EXPERIENCE CARNIVAL SIDE SHOW ACT/Discriminates against senior citizens 437 Broad St Shrewsbury NJ Upgrade from Stylo 5 phone after I was a 22 year Sprint customer 4 hours to get a phone upgrade because Esperanza chose to service a latino customer who arrived after I did and lied about it. OPINION: Esperanza is a very destructive, nasty, condescending, humiliating T-Mobile employee. I feel sorry for Anjelica who repeatedly apologized to me a dozens of times, if not more, for not being able to help me because she wasn't trained from Sprint to T-Mobile. My opinion: Discriminatory store at the helm of Esperanza who does what she wants, when she wants, how she wants. My opinion: Everyone has a limit to endure the nasty, condescending arrogant behavior of Esperanza. I hope you can see my frustration and the destructive behavior of Esperanza and by no means should any bad consequences come to Anjelica who had to work with Esperanza every day. Very Destructive personality disorder they don't teach they destroy customer relations and company relations. They don't teach employees they "gaslight" giving training one day and completely reverse their teaching and tell the employee, I didn't say that you have to do it this way. Destructive behavior. Sep 10, 2022 Went to Hazlet NJ T-Mobile Store 732=739 1255/Alphonso D. very informative and went out of his way to help me but did not have the Google pixel 6 phone he suggested to contact Shrewsbury store that may have 1 but couldn't guarantee. Suggested to call customer service to have one mailed to my home . Contacted Cust Serv 1 888 211 4727 in the Philippines during the week they did not have the phone in stock but contacted all T-Mobile NJ stores in NJ if they had Google pixel 6 phones. Had me on the phone for 1 1/2 hours until my land line battery died. Sep 17, 2022 contact Shrewsbury NJ store directly and they advised they had a Google pixel 6 phone. 3PM this is where my ABSOLUTE NIGHTMARE BEGINS with Esperanza. *Arrived at 3pm at T Mobile My daughter drove me since it's hard for me to drive. I'm in my 70's high risk of heart attack, stroke and diabetes plus live with debilitating chronic pain. I brought my walker since T-Mobile does not have chairs and I can't stand more than a few minutes. *315 pm While I'm waiting to be serviced a male individual arrives and worms his way to Espiranza counter and is being helped. I called over to Esperanza and said I'm next in line for service and the customer gives me a dirty look and turns his head and Esperanza just smiles and they go on speaking Spanish and smiling. Esperanza said he is just buying something. I see the male individual hand over his drivers license. Esperanza thinks I'm stupid you don't show your drivers license to buy a quick something. You show a drivers license to buy a phone. Now the male individuals significant other: comes into the T-Mobile store and allow the 2 yr old female child run back and forth in the store. Where the child can fall and cause herself bodily injury. Esperanza says nothing. Now the female mother or guardian holds hands with the 2 year old child and swings her round and round up in the air inside the store twilling her round and round. One slip and the child would wind up smashed against the wall or T-Mobile counter. Esperanza says nothing. *430pm After the male customer who took my spot left I'm being serviced by Esperanza and she tells me that I'm not entitled to a Google pixel 6. I told her: 1. I was emailed this information from Sprint 2. I went to the Hazlet NJ store and I was entitled to the phone but they didn't have it and they recommended I come to your store, I contacted customer service in the Phillipines 1 888 211 4727 I spent 1 1/ 2 hours with customer service and they didn't have any in stock in the warehouse and called all of NJ stores to track the Google pixel 6 Now Esperanza is telling me that after I waited 1 1/2 hours because she took someone that cut into line that I'm not entitled to a Google pixel 6 phone. 430pm I called customer service at 1 888 211 4727 and waited 45 minutes and finally got through at 530pm and explained all the circumstances in the difficulty in getting a new phone *545pm I'm on the phone with Frank from T-Mobile 1 888 211 4727 and I explained the hard time and how difficult Esperanza was but I couldn't hear him because Esperanza had been blasting Spanish music inside the store since I arrived. I asked Esperanza to lower the Spanish music so I could hear customer service she said in a minute. WHY THE BLARING SPANISH MUSIC in a T-Mobile store? After 2 minutes I said to Esperanza: what ever your doing take 30 sec to turn down the music or shut it off. (how much time does it takee to flip a switch or turn a dial and she refused by not complying. Anjelica then went to the control panel and turned down the music read more

Great people great service great environment. Overall fun and classy it's best T-Mobile by far

What a great environment, from the moment you walk in to when you finally get down to business you feel very welcome and everyone there is extremely helpful. Best part of the experience was that I did not feel pressured into buy anything! Got exactly what I needed and had a fantastic time doing it haha. So happy I switched from Verizon! Cheers to James! read more