I would give it a zero if i could. Shady business do not tell the truth and after i caught on to…read morewhat they were doing threatened to call the police on me. They are not a Verizon Corporate store and you should know the difference between them. They have extra charges that the Verizon Corporate do not charge such as set up and go 49.99 if they transfer your data . My son did it himself and they still tried to charge him the fee. They tricked my husband into doing it well more like forced him. They had the audacity to tell me the Verizon site is never correct when i check what my future bill would be. We went in for the 1100 dollar deal and got 750 keep your old phone and they put it on the bill as a new line for the old phone and i was going to get charges an extra 48 dollars a moth on my bill for service to the phone even after telling them we didn't want the old phone hooked up to service. They insisted we got the 1100 deal as well and said oh Verizon will pay for 36 months for the old phone sounded shady to me called Verizon and as suspected not true at all. And when confronted about it the manager i guess was this young kid Lawrence talked over me told me i was wrong and threatened to call the police to have me removed from the store. I will never do business there again. Called Verizon and got it all taken care of and profusely apologized to for the stores actions and lies. BEWARE!!!! The set up and go charge is not a corporate Verizon store charge it is a charge the store charges which is why the guy insisted he do it for my husband.

We were courteously greeted as soon as we arrived. Nicholas Fredericks explained our options…read moreclearly and throughly. He made sure we were aware of services we could add, but didn't press when we weren't interested. We got the new phone we wanted at an affordable price. Dealing with Nicholas was a pleasure.

If I could give this location 0 stars I would. Even though it's the most convenient location for me…read moreI will not be stepping foot in here. So I had called prior and made a 12:30 appointment to trade in my phone. As soon as I stepped inside the place had a funny unpleasant smell to it. Additionally, the store just looked empty, soulless, and depressing. I walk in and no one acknowledges me for a good couple minutes and the person who I made the appointment with Randy wasn't even there. I was told he went to pick up lunch. I was like ok, how long can that really take. I end up waiting 25 minutes... no Randy. In the mean time I hear the other associates say the system is down. I get fed up waiting and go to another associate to see if he can help me. Mind you he did not come up to me and see if I needed help while waiting. He tries to help and can't do anything due to the system being down. While this is happening Randy walks in, 30min late. Pays no heed to me because he forgot the appointment, which was made the same day... Randy did not even care, he did not come up and apologize or anything. It's like he spit on my patronage... I proceeded to walk out and say I will never be returning to this location when the other associate asks if he should call me when the system is up. TLDR some of the worst customer service at a store period.

Yahoo and jay really helped me resolve my issues great customer service I'm highly recommended to…read morecome to this Verizon store trust is here

If I could give Optimum zero stars, I absolutely would. I've been a loyal customer for over 20…read moreyears, and since Friday I've dealt with nothing but frustration and unacceptable service. A technician came to my home who was unable to handle the job and couldn't communicate without using Google Translate. I was repeatedly assured that everything would be documented in my file, yet nothing ever was. The technician ended up canceling my appointment, and when Optimum called to reschedule, I had to explain the entire situation all over again. After spending two hours on the phone Friday, my appointment was moved to Tuesday, 2/3/26--only for me to later find out that Optimum cancelled it without notifying me. When I called to ask why, no one could give me an answer, nor could they offer any real help. The next available appointment they offered was Friday, 2/6/26, which was completely unacceptable, and I was told there was nothing they could do. I work in customer service and deal with people all day long, so I understand what good service looks like. The lack of communication, accountability, and basic awareness of who was even sent to my home was beyond disappointing. After this experience, I'm relieved to be switching to another internet provider.

When Optimum gives a loyal customer for over 20 years a duel Gateway 6 modem after just upgrading…read moreto a higher internet speed and paying more a month, they need to give modems that actually work. Ever since I got the duel Gateway 6 modem a few months ago, I've had nothing but problems, especially with landline internet. It's ludicrous I'm getting charged for a service my family and I can barely use, especially when 5 people have no choice but to drain their cell phone's data just to use the internet. Tech support is not only absolutely terrible, but a severe language barrier for users who speak English only. Optimum's non working modems and dysfunctional tech support is completely unacceptable as a large company! I would never recommend Optimum to anyone, unless you enjoy having no internet access all the time.

I cannot imagine better service: incredible patience, kindness and competence in performing a…read morecomplicated iphone transfer. I recommend them without reservation. Ken Cassie Brielle, NJ

What a gem of a place! Everything you could possibly need plus great customer service. I just…read moreneeded a replacement protective screen for my phone. A task I have avoided for months due to pervious experiences at Verizons stand alone shops. This was replaced and rung up in minutes plus a guarantee that should it break they will replace it for 50% off. A deal never offered to me before at a stand alone store. This is where I will go to from now on.

I wanted to take a moment and write this review because of the incredible service I received at…read morethis Verizon Wireless store location. I went to the store to deal with a charging problem with my daughter's iPhone 5. The store manager James MacFarlane greeted me and he immediately began to troubleshoot the issue. After trying several chargers it was determined that there was a problem with the phone itself. He proceeded to inform me about my insurance coverage and actually made the call to the insurance representative on my behalf. He worked with the representative and my daughter will be receiving her new phone in two business days. In addition, James talked me through the instructions via iTunes to back up my daughter's defective phone and how to restore her information when we get the new phone. His caveat was that we could also bring the phone to the store and they would perform the transfer for her. At the same time that we were dealing with the defective phone, James reviewed my account and suggested a few changes that would allow me to purchase a "hot spot" mobile router while lowering my bill so that there wouldn't be any incremental cost (other than an activation charge for the hot spot) in my monthly bill. This solves a commuting issue for me as I work in NYC and this solution will ensure that I have a secure Internet connection for all the devices that I carry (iPhone, iPad and laptop) during the long bus rides. James MacFarlane went above and beyond in servicing not just my initial need for the iPhone, but also to review my account and suggest an additional solution, at no additional cost (by the way, the hot spot came with a rebate for the same price as the device itself, so essentially free). James provides the highest level of service that I as a Verizon customer appreciate. Well Done!

Writing this review in hopes that someone in charge will help our business. We have been w optimum…read moresince 2015 w no internet issues and now the internet going down is a daily event. We cannot run a business like this. 732-679-6300

In June of this year I replaced my TV box. The next month they billed me for 2 boxes because…read morereplacement was never indicated in their system. I called Optimum back then and it looked like the issue was taken care of. Not so fast! This month they billed me for 2 boxes again although I have only 1 TV set. Yesterday I called them and spent over an hour on the phone. When I asked to let me talk with the supervisor, they didn't want to transfer my call. Finally they did, but it alone took about 15 minutes. Supervisor was very rude and even yelled at me. After that I had to chat with them which took me another 2 hours. Absolutely horrible company. I gave them 1, but they deserve minus 100.

The Wi-Fi Service is terrible it goes on and off all day and Night I've Called Numerous times to…read moreComplain Nothing Zero - Zippo Worst Customer Service I've ever experienced I will be Researching my Options to Get rid of The Shit Service ASAP !!!

This review is not necessarily towards this particular store, it is focused towards Xfinity itself…read more **WARNING WARNING** Don't fall for their latest scam " upgrade your current internet for free." They'll have you return your old gateway and will send you a new gateway, claiming that your speeds will be faster and stronger, however that is not the truth. When I contacted Xfinity about the slower speed and strength of my new and improved internet service, they said they had a workaround. All I had to do is pay $10 a month more for Wi-Fi pods. THE UPGRADE IS A SCAM, don't fall for it.

My SIM card decided to malfunction over the weekend so I visited this store in hopes of repairing…read moreit. I was fully prepared for a complicated fix or a long wait, but the store associates that helped me (I believe their names were Nate and Natalie) made it a quick fix. I was in and out within 15 minutes and my phone is fully functional again. My husband and I are both due for upgrades in the New Year and agreed we'd visit this location again.

We've been going to this store for years and don't typically have issues but today we went in with…read morean issue with one of our phones and the sales person not only was no help, which we understood it may not have been an in-store fixable issue, but his attitude was completely rude and unhelpful and he seemed very I knowledgeable beyond "you need a new phone" without looking at the phone.

Evidently if your phone says T-Mobile for service it's really not... it's Sprint, but no they can't…read moreassist you with the phone issue you are having and send you to another store.. Metro-PS.. So confusing that the staff doesn't know how to work on phone to fix a space issue. With that said, they were polite, but then when I asked for the address --they couldn't even provide an address or location for the Metro-PS store- I needed to take my friend too, I actually had to use my phone to look it up.

If I could give this place a 0 out of 5 I would. I've never had to wait over an hour in store when…read moreno one was in front of me, to simply get something done that shouldn't take more than 5 minutes. My tempered glass screen just needed to be replaced, I have insurance on it. Just needed to get the replacement. Customer service is BRUTAL. 10/10 would recommend going to any other t-mobile store in the country except for this one. Lord have mercy.