The lady at the Sprint T Mobile in Gun Barrel City was so professional and helpful to fix my network issues. Apparently there were issues in the area and she addressed this by resetting my phone. 9/6/20 5pm read more

Five years of loyalty. Multiple lines. Always paid on time. This is how T-Mobile repaid me. I switched from Sprint when T-Mobile took over and gave them a real chance. I added lines for myself, my partner, my daughter, and internet for two homes. When I moved from NY to GA, I personally visited a T-Mobile store to confirm coverage before the move. I was told service would be great. It was not. For months I dealt with spotty service and was told my area wasn't well-covered -- the opposite of what I was promised. On top of that, my address was never updated despite asking multiple times. Every time I called, my NY address was still in the system. Every time I was told it was fixed. It never was. When I cancelled, they billed me for an extra month anyway. The cancellation was never processed. When the return label for my internet box finally came, it had my old NY address on it -- yet another reminder that nothing was ever actually fixed. I called this morning and got nowhere. Now I'm stuck trying to figure out how to return equipment because of their mistakes, without transportation to get to a store. Overpriced. Unreliable coverage. Broken promises. Zero follow-through. Do not waste your time or money. read more

I upgraded back in October and thought I was really saving money come to find out I paid them $173 and they never applied it to my account. There is no record other than my bank account of me having paid that money in store plus my bill went up after they promised that it would not, do not trust these people a bunch of scammers read more

First let me say how happy I am switching from ATT to T-Mobile. I'm getting better service, I saved $70 a month for 2 lines, and customer service is better than ATT. I also have to give 5+ stars to the location in Saint Marys/kings land by Walmart. I took my mom as I have her on my plan. She is very social and had several dozen questions as she gets a little nervous with new/changing tech stuff. They were incredibly helpful and patient. I was ready to pay the plan price for 2 lines and unlimited, but they "asked" if mom was over 55 and saved us more $. I never had any experience as pleasant, professional, and helpful. read more

I switched to Tmobile while they had the promotion for the miltary plan. We thought this was awesome and was the best fit for our family. Sadly it has been nothing but a headache! We went got our plan set up we went home and tried to be reimbursed through website which we were told to go to. Well it rejected us so we went in and talked to the people again. They insisted that i needed to do it online and they was that. Well i lost the paper they gave me again after going into walmart so i went back to get it again. When i got there, someone else helped me and realized whoever set up our accounts messed up big time. This was why we were being rejected. So i was told they would tell their manager who get in touch with me about the issue but not to worry because it was their fault. well weeks passed and he never contacted me. So I go in again and meet our manager mr. Demetrius Willis. He apologizes and tells me he is working on the problem he is trying to figure out the best way to do it but not to worry he would get it done do to it being their mistake. So we leave again with no resolution just told he contact us when he got it figured it. well no call of course so i go in again. He now tells me he talked to his boss abput it and they are working on it. I say okay again and say well please let me know when this is solved. He asks me to try and get a different breakdown of our last bill. Well still nothing of course so i go in once i get another breakdown of our bill. Well he wasnt in that day so i left it with anothe employee with a message for him to please contact me. Well he never did! is it surprising no? no because he hasnt once since this whole situation. sadly i am not even done yet. So I go in another two times and leave my name and number and have him contact me because he wasnt in any of the days I went back. Then i go ahead and call his phone line for work and leave him a very annoyed messaged about how he has not handled this at all! no call back! i call the store to see if he was in the next day, he wasnt so i left her with a very heated message with him, She said she would personally make sure he call me back by monday..its monday no call!! So this has been going on since the day we switched i wanna say its about three months now or just shy and we havent even heard any progress? Im sorry but our bill was shy of 1000 dollars for our pay out bill or whatever you call it. so i am pretty sure this is going into some type of fraud now. So if i have to get an attorney involved if this isnt handled correctly soon i will gladly do so. Since i am such a nice person i am going to give tmobile one last chance to actually contact me and handle this! read more