1 star is the lowest I could give or my score would have been lower. I'm a new customer to T Mobile and have found everything they said at the store was a lie. They act nice but are there to sell you and don't care about your needs of desires. We purchased a new phone which, before we new it had a case and protective cover applied and already on the account. The salesman also included insurance after I told him I didn't want it. There was a $200 rebate included and the salesman even completed the paperwork for us "out of the kindness of his heart", yet according to corporate we didn't qualify for. Again, telling us anything to get the sale!!! I blame the store and corporate for the overall experience. I spend a lot of time on the phone with corporate trying to resolve the after sale issues, with an end result of them blaming a bad sales person that should have known better, and me as a new customer a non concern. I would recommend staying away from this store and from T Mobile. Based on this review and the others, I wonder why they are still in business. Burn me once! read more

On February 25, 2024, I planned to purchase a new Samsung phone to replace my current phone that was having issues. The Assistant Manager (Kolby) talked me into adding a line for my twelve-year-old granddaughter because I could get a free phone for me with a trade in phone and she could get a free iPhone if I added a new line to my current Magenta plan, which would change from $55.00 per month to $70.00 per month with autopay. They are now charging me 100.96 per month and charging me in full for both phones. Kolby has moved from the Roy T-Mobile to the Syracuse UT location and told me he would correct the billing and the phones were free. The manager Carson switched store locations at the same time as Kolby. I have left my contact information with both the Roy and Syracuse (franchise locations) asking for a call from the district manager. I have not heard back. T-Mobile corporate is unable to assist because these are franchise stores per T-Mobile customer care. I have been a customer for over sixteen years and can't believe this is how T-Mobile and their franchise locations treat their customers. Please add a review if you have had a similar experience. I would like to continue to pursue every avenue necessary in order to get this corrected. read more

Great employees, great atmosphere, great service! Carsen helped me and my family switch over from AT&T, he made sure we got the best deal possible, he was great to work with! We were in there for a couple hours and usually the amount of time spent in a phone store is not ideal but we had a lot of fun and Carsen made it such a great experience. 10 stars! read more

We've been lied to at this location multiple times. We were told that screen protectors were free with the purchase of a case. We were also told that they will replace screen protectors for free if they're cracked. Both were not true, and they were unwilling to help. Not coming back. Go to a different location and save yourself a headache. read more

While performing the transaction I was extremely pleased, they were extremely courteous and kind. However I found when my first bill was due that the employee Renae Maurer lied to me on multiple items. First I did not get a free phone for opening a business account, so I now have to pay for that. 2nd they did not give me credit for turning in an iPhone. 3rd I didn't get the price I was promised and I'm now paying over $120 more than what they told me. I currently have a case open with corporate T-mobile to remedy the situation as much as possible. But in short this store will say anything to make a sale since they work off commission. The assistant manager Gio promised to call me back twice, once after I talked to him in person, and the 2nd after I called him, he failed to do so on both occasions. I'm now stuck dealing with corporate since no one in this store has any integrity. read more

It's alright. You do have to find the right guy to talk to. Some of the guys can be knuckle heads, but you can tell when you are talking to someone that knows his stuff. read more