I would give zero stars if that were an option. The Manager at this store promised, more than…read moreonce, that he had canceled the air internet service for which we never even received the equipment. He did NOT carry through on this promise and now I am having to go through the process of fighting for cancellation and a refund. DO NOT use this AT&T Store - you will be sorry!!!

This is the worst run business in Cadillac. When you walk…read morein everyone is frowning and they say nothing. Waited in line for 25 minutes just to buy a charger (accessory purchase machine was not working as usual) Nobody said a word they were all with other customers or on the phone and not one peep about how long the wait would be. I finally walked out along with three other customers! Never going back.

2 years ago I went into Verizon with two paid off Motorola MotoZ phones. My wife needed a new…read morephone and when in the store we found out there was a deal on their phones Buy One Get One. My wife wanted an IPhone so we went with the deal. Last month my son lost his phone and bought another and Verizon had us login to our account to set it up. At this time I noticed Verizon was charging me for one of the MotoZs which went to my youngest son. I've requested help and clarification from Verizon, but keep getting the run around. I'll have someone ask questions and say they'll get back with me then they don't. Now I get a message saying my issue is resolved. They didn't do anything. They haven't even addressed the issue. So Verizon ripped me off for about $750 by charging me twice for the same phone. I wish I could give them less than one star. I don't blame this particular store, I blame their whole company, stay away!

Sales rep Thomas was VERY helpful. I've gone to 3 different stores trying to solve an issue i…read moredidn't cause, he took his time to call customer service and got my whole ordeal figured out in 20 minutes when i've been disputing with verizon for over a month! The store itself had many employees and everyone was getting helped within 5 minutes of walking in.

Chad and staff have helped us greatly with our phones !Older folks and electronics,thank you Chad…read moreand your staff...

From the owner: With Cricket, you can pick a cell phone plan to fit your lifestyle. Cricket offers unlimited talk,…read moretext, and data access, and no annual contract for cell phone service. Stop by our Traverse City store today.

I love T-Mobile prices and coverage is good. But, DO NOT…read moreSIGN ANYTHING OR LEAVE this store without going over every detail of what you're purchasing and the fees for each item or service addition!!! By my own fault I was assured of the great product, benefit, service, etc., only to see my bill reflect something very different or to find out that the new plan as presented was NOT what I was now overpaying for.

My neighbor went to this location to get help unlocking her new t-mobile phone. She forgot her Pin…read morenumber and asked a associate for help. Employee tried to enter a few pin numbers and decided to tell her to go to BestBuy either for help or a new phone. Strikes me as the worlds laziest employee that didn't want to do anything seeing how no commision $ to be earned. I decided to help my neighbor and after 5 minutes(if that) on utube was able to reset phone by holding volume down plus power button until Samsung logo reappeared after reboot than holding volume up plus power button until recovery screen appeared. This is for a Samsung Galaxy A15 and note it Will delete all your data from phone memory if one decides to go the reset route. Again, the worlds laziest employee at T-Mobile 3290 W South Airport Rd Ste 300, Traverse City, MI 49684 Should have been able to help her out with this but seeing how no commision $ to be made they gave her false information(lied) and told her BestBuy could resolve her issue.

Went on in to check out phones. Xander took exceptional care of Me. He took a lot of time helping…read moreMe without any pressure. Explained to Me about thumb drives too. I'll be purchasing from Best Buy. THANK YOU XANDER FOR YOUR GREAT SERVICE .

Best Buy customer service is deplorable. I have now had to cancel two appliance orders because of…read moreBest Buy systems failures and the Company's complete and total reliance on AI and a call center in Durban South Africa for customer service responses, which are limited. Management of the Company needs to be held accountable. We have issued a sell order on client Best Buy stock positions and anticipation of the stock values imploding.