Wednesday, July 29, 2026 I had an appointment at the LaGrange, IL store. I assumed my Iphone was…read moreheaded for the junk-yard. The technician fixed the phone in less than five minutes. He was professional, courteous and friendly. If you can complain about poor service, you should compliment great service. A job done well and a well done job.

Dropped off a PS5 because it was cutting off randomly. They had it for 3 days and couldn't recreate…read morethe issue....Needless to say, they still charged me a fee for what amounted to nothing. So, they returned it to me and the same day it cut off and never came back on.......I also had to make a second trip because they removed my stand and forgot to put it back on.....Weeks later, I simply purchased a new PS5 but keep the old one. Did some research and found that it might be experiencing a power supply issue. I ordered a new power supply and installed it........Fixed. This is a service they offer but when I mentioned it, they said it would cost additional money to be shipped out and had no timetable on when it would be completed. I fixed it in 30 minutes....The only positive, they were very polite...I just wish they were as knowledgeable as they were polite.

I have brought them cell phones my family members have brought them desk tops and we have always…read moregot great service.

Just an FYI - Hours Have changed - Closes at 6p, Not 7…read more Myself and a lady pulled up at 6p to get our phones repaired. Wah, Wah, Waaah - Out of Luck.

Receiving one star because I could not post otherwise…read more Went into the Downers Grove (2321 Ogden Ave Ste E, Downers Grove, IL 60515) store on a Saturday to show my Mother's death certificate and my Letters of Office legally authorizing me to act on her behalf. The Rep, Jenn, annotated the information in the system, but immediately informed me that I would have to call Customer Service to pay the bill, reconnect the phone, establish autopay with an Estate Acct and have the restoral fee & late fees deducted through billing. And there I left thinking, well what the heck do they do in the store all day!?! Nevertheless, that following Tuesday, I contacted AT&T Customer Service, which is horrendous to say the least. After being on hold for nearly 30mins, each rep informed me that they could not access the decedent's account without the passcode, then proceeded to tell me that I was not "an authorized user" on the account. Hence the reason I presented court papers! They kept pressing the issue of whether I knew my Mother's passcode on her acct...I was so extremely frustrated with the lack of knowledge and the finger pointing of the store rep (Jenn) even though I kept requesting a supervisor - I eventually asked them if they wanted me to go to the cemetery and exhume her body to acquire the passcode!!!!! They cannot be serious! I was in tears towards the end because I am already heavily grieving the loss my Mom and NOW this nonsense, as I attempt to take care of my Mom's business! If it had not been for the fact that I wanted the cell phone to remain active in case any creditors of friends of my Mom's called, then I would have terminated the services. They appear that they have no knowledge of dealing with the death of a customer. I was told to go back to the store for resolve. UNBELIEVABLE!!! After work, I drove for an hour in traffic to return back to the Downers Grove store and guess what, Jenn immediately allowed me to pay the bill. I found her action interesting because why did she not do that on Saturday and save me the traumatizing call to customer service. AT&T staff members think you have nothing better to do with your time but go back and forth to their stores and listen to them talk in circles because they lack AT&T knowledge to effectively communicate. The Rep, Jenn, assured me on two occasions that she would speak with her "manager", whomever that may be since she has never given me "his" name, and get back to me on the refunds that are due on my deceased mother's account. My attorney said late/restoral fees are to be waived when a death certificate has been presented to a company. Ask me if I have heard back from Jenn yet...OF COURSE NOT! Not sure how they retain customers, let alone deceased customers!

The employees that work here were amazing! We actually traveled farther to experience this type of…read moreservice. Mario at the 529 Roosevelt location would not listen and was condescending, but with Izzy and Madda (store manager) it showed us how true service should be. We stayed there 3 hours and they helped solve complications and develop a plan for us a family.

The customer service axiom of 'People over profits' is a rare find+deserves commendation. I took my…read moreIpad to Eddie after I dropped it and cracked my screen. Rather than price gouge me for bringing in the latest model, he accessed my device+let me know I had a newer, more pricy model that would cost more to me fixed. He then let me know that I had Apple care on my device+would be better off taking it to an apple care facility to get a replacement. That's above+beyond customer service+speaks to the character+integrity of the employee behind the counter. I HIGHLY RECOMMEND this facility.

Quick turn around. Diagnosed same day and repaired fully by the next morning. The guy was…read moreknowledgeable, professional, and kind. Fair pricing. Also had phone cases and power cords for computers. I would definitely return.

Amazing work, honest and professional!! Fixed my son's ipad. Will definitely be coming back if I…read moreneed anything.

Tom did a great job diagnosing my problem over the phone, ordering the parts, & quickly completing…read moremy mobile phone repair - he also had great advice for keeping my device going - we'll use him for all our mobile repairs & we recommended Cellz Repairz to all our members at Kickin' Around Martial Arts right across the street!

Don't go here. I went here for a phone screen on my iPhone 12. It was $120 ok cool that's a good…read moreprice. Well apple just put a new battery in my phone two weeks before the screen cracked. Well one day later my battery isn't working. I got to the Apple Store and they said it's not a apple battery. Basically this placed gave my a bogus battery. Go to android wireless if you need a screen it is $20/$30 more but they are reputable. I only went to cell 4 you bc androids wireless was closed.

My phone screen had cracked and my charging port broke, came in super simple fix and was quick and…read moreway less expensive than anywhere else, so far having no issues. Now I can finally charge my phone in peace.

My iPhone plummeted from my 4th story balcony. The front and back of the phone were severely…read moreshattered but surprisingly still useable. I wrapped it in Saran Wrap and put it back in my case to keep glass from going everywhere when I was on the phone. Decided to take it here instead of getting a new phone. Chris quickly greeted me, assessed the issues, gave me a quote and a time to come back. When I tell you that he hooked my phone up and that it looked and worked like it was BRAND NEW, please trust me! My phone was fixed about 6 months ago and I haven't had one issue. I HIGHLY RECOMMEND...THANKS, CHRIS!

The best customer service, hands down. If you need your phone repaired look no further. I've used…read moreDr. Gadget multiple times for repairs and each time the service has been great and repairs completed timely and perfectly. When a big name store told me I would have to ship my phone out for repair, instead of investigating further to find out the actual damage, I declined and came right to Dr. Gadget. Here, I was assisted quickly and the tech was able to identify the issue right away, saving me time and money. Highly recommend!

Waiting to the store to get my phone serviced the service was super fast it was awesome they were…read moreamazing they gave me such a wonderful experience the store was clean and smelled very good as well thank you guys again I plan on coming back and telling my friends thank you guys again I plan on coming back and telling my friends

New name is iRepair. Guy does very good work. My iPad Mini had a crack in the center and he was…read moreable to repair it excellently. I found this store after looking through my maps and decided to give it a try after looking at both positive and negative reviews. The price for my repair had me sold. Everyone has their own opinion but I wouldn't put too much stock into complaints about the two day wait. My tablet did take two days but only because he didn't have the screen he needed in stock at the time. Personally I don't mind a two day max wait if the job is being done right which it was. I got my tablet back looking brand new plus he provides a 90 day warranty in case you feel something is working right. So there's nothing to lose in trying. I definitely recommend anyone with a tablet or phone issue to give this place a try!