I went to this store after going to many other locations. They are under new management and Yousis is in charge. He called the right dept. from his personal phone and Verizon answered immediately. They were trying to bill me when I returned the device months ago before Cellular Sales took over. He went straight to the issue and fixed the problem. I've tried so long I didn't know I was pre-empting their statements or what but he went straight to the real issue. This guy was so Amazing-he went straight to it and fixed the problem. The charges should be zeroed out in 2 days. He has my Gratitude. He is the Director or New Owner and now Verizon can build back its good name. read more

Someone please coach Raul on customer service. We're in Oak Brook, not the city, the wieners circle customer service don't work here. Purchased an accessory online as a gift for one of my nephews, website said it would be ready by 10am, had a pretty free morning, waited around... nothing. called at 1pm was told to wait for a minute while they find it and within a minute it became ready for pickup. Got to the store to pick it up, was given an open box. When I brought it up to their attention they said that it was on sale because it's an open box, even though I purchased a new product online. Raul who was not a part of my transaction kept jumping in with smart remarks mentioning that if he received an open box as a gift he would be very happy with it, and that it was on discount because it was opened. Meanwhile, another employee in the peanut gallery chimed in that they often arrive opened directly from Apple. Lots of peanut gallery comments in this interaction while the person helping me was checking for another case. Asked for them to just return and refund as I'm really not a fan of the smart ass comments, one of the guys working offered to swap for a different color, I declined and they proceeded to attempt a return. It was just an attempt though as they claimed that their system would allow the return but it was not going through. They told me they could mail me a check weeks later but refund to PayPal was not possible. The person who was now working with me offered again to swap to a different color, at this point I just want to leave this place and their poor customer service so I accept the swap. Forward 20 min they can't do that either (not sure why they offer something more then once before seeing if they can even do it). Ended up there for over an hr and a half with one employee calling core and being cold transferred between departments and what seemed like an AI service agents. I'm glad I'm not a Verizon customer, it seems like this was a regular thing for people who place orders but aren't active customers. Overall Verizon is exactly what comes to mind when u think of bad customer service along with piss poor back end systems so that when you buy things from Verizon the back and system is too incompetent to be able to reverse or refund a transaction. I smell a class action lawsuit possible here but that's none of my business. lol. Ended up wasting an hour and a half, going to just dispute on PayPal and let Verizon recover their product. Worst case, it was a lesson which cost me more in time and patience then anything else. PLEASE STAY AWAY from Verizon if you are not a wireless customer of theirs. read more

The manager had an attitude. Rather than greet me - I had to sit and wait. Then I was told the person who needed to help me was in the bathroom - fine. I know they are there to sell phones. But I had a problem with my devices and had questions. Bottom line - I felt like a bother. I will not go back to this store. read more

Verizon oak brook is probably the worst experience I have ever had in any kind of customer service I have ever experienced. Herb the manager of the store has no communication skills whatsoever and probably should not be in a position of customer service He should probably look for a job picking up horses shit in a barn read more

Came in with my wife as she had a couple questions about her Internet device. It's amazing how lean the stores run nowadays. Years ago, it was wall to wall with devices, phones, cases, you name it. The staff was friendly. Unfortunately, they couldn't help much in this situation. read more

I really wish the Verizon would have started a new Yelp entry when they moved. This franchise a far superior to the way the previous franchise was operated. If you look back through my reviews, the "bad" reviews are from the previous location, but the "newer" reviews are in their new location. Case in point, last month I purchase a new phone complete with a 3 part "ad on" ($128) that included a 20W adapter. It has not worked correctly since I bought it but I have not been up there with it to return it, until today. I walked in an explained my situation to Oz, my favorite employee, and he simply replaced the malfunctioning adapter. "As it should be" you might say. I would agree with that statement, but that's not always how things go. Certainly not at the previous franchise but this one is "new and improved". If you are looking for a caring Verizon, try this one. It works for me. read more

Amazing assistance with my watches. Patiently , for over an hour, they worked with clueless overseas Verizon Technical support to get my 2 watches up and running. And they succeeded where I failed (after 3 long calls and 2 extensive echats). Great team there! read more

Eric was solution oriented and worked hard to help us out after experiencing multiple problems trying to get our new phone delivered. THANK YOU! read more

I worked with Bryant at this Verizon in Oakbrook and he made this experience SO seamless and enjoyable! He was incredibly knowledgable, kind, and helpful. I cannot recommend this specific store and staff enough!! I even received follow up txts and helpful tips moving forward. Thank you specifically to you Bryant!! read more

Worst store ever! The employee was rude and trying to add services in a very dishonest way. Refused to show literature showing the plans information and costs. The manager was next to our table said he was on a call for a meeting so he was unavailable. Based on other reviews seems that this is typical for this location. read more

A lot of staff & technology, but not a whole lot of help. Initially tried to call in to see if they had inventory on a particular phone I was looking for. Verizon's automated call system doesn't put you in touch directly with someone at the store but tries to direct you to an appropriate resource with some questions. After punching some numbers in response, the automated system told me all staff was assisting other guests at the moment. Lame. After poking around on the website and not being able to tell if a product was available in store, I ended up just creating an appointment to visit and check. Arrived a few minutes later to find a pretty empty store helping one guy and 4 staff members just standing around. How odd, your automated phone assistant told me otherwise. While I was quickly helped upon entering the store, the gentleman assisting me was prompt to gather some info and asked a few questions to try and upsell me on some other products and services before eventually made his way back to grab the phone I was interested in. After waiting a few minutes, ends up coming back out empty handed. In short, I think this entire shopping experience could been a lot better if both myself and the tech helping me could have easily seen what was in stock at the store from the computer/tablet. But here I am with 1 hour of my time gone spent trying to poke around online, waiting on the phone, and visiting in person empty handed. Nice. 'Til next time. No cheers. read more

Workers were more interested in looking at their own phones doing who knows what than helping the customers. They were completely useless told me to call customer service. read more

If I could give this store location and Verizon 0 STARS, I would. I purchased an iPhone 11 6 months ago. My phone malfunctioned a day before Christmas Eve. THE PHONE FROZE UP AND A WHITE APPLE LOGO IS ON IT, REFUSE TO CHARGE AND NO WATER DAMAGE! I visited 3 stores, desperate for help and was told to go online to file a claim. They couldn't swap out phones at a store because I had a "on the back of my phone had a scratch the size of a quarter "apparently my phone is is CRACKED. Apple confirmed the FROZEN LOGO ON MY PHONE is manufacturing issue and not MY FAULT! The phone is a DUD! I had to drag my sick two- year-old Son into these stores and BEG for help and to no avail, except one representative suggested I could pay 700.00 upgrade! I'm sickened by this company!!! A nighmare!!! A disgrace! I've filed 4 claims and only received an email!! I I STILL DO NOT HAVE A PHONE. Asurion has denied 10 claims, due to blurry ID(untrue).....MY UPLOADED ID and AFFADAVIT is perfectly uploaded. read more

I wish I could give Adam 5++++ stars. Extremely helpful in explaining to two senior citizens about the plans and options we had. Very knowledgeable about everything we asked. Very pleasant to talk with. This is a very good Verizon location as compared to some others. I will pass the word on about this Verizon store. Thank you Adam. read more

The manager there was very Courteous and informative. She help me make a sound decision and saved me some money. Coming from Verizon I was shocked LOL just kidding. I would definitely visit this location again. read more

DO NOT USE THE VERIZON STORE AT 1404 BUTTERFIELD RD IN DOWNERS GROVE ILLINOIS or when they move to their new location by COSTCO! Verizon just lost an original customer and anyone else that reads this post most likely. The long story short is my most recent transaction on Friday was just about completed when an elderly woman came in to the counter next to me. Her greedy associate informed her that her phone was no good for the "great" deal they were offering. She was purchasing the 14. I asked my associate if I could gift her an extra phone that I had worth $450 and he replied yes. A kind gesture in a time where kindness and " nice" is at an all time low! Her associate told me to mind my own business as I handed her the phone and that he wanted to get her finished and out, without my gift of course! The manager stormed up in my face and told me to leave the store now! He then hung up the phone that was completing the transaction on my first responder wife's phone! I tried explaining that she is on call and must have her phone and he walked away telling me to leave and phoned the police. You can't make this up. The police arrived 30 minutes later and he ran outside, I followed, with my cane as I am disabled and a veteran I should add. He started lying to the police and telling them I was using profanity etc, when this kind elderly woman, walked up from behind, yes, she waited, and interrupted the manager to state the reason she stayed was for this specifically. She told the officer that she could not believe how calm I was and that at no time did I use profanity. That was very kind of her because in this world, we are all alone in this kind of insanity. I was told to leave and that they would not let me return the phone there and to go to Yorktown. As I walked in the Yorktown store the woman said into the phone that he is here now. She told me 1 to 1 1/2 hour wait. There was one person in the store. I realized what occurred and looked up the closest corporate store miles away in Naperville. Naperville took the return and assured me that my doing so would correct everything. It did not. I wrote the CEO a message with no response and also the Director of Sales, no response. 3 days later Verizon somehow managed to have our phones turned off even though we were with Xfinity. Sadly my wife will use my phone with none of her contacts until her new one arrives next week. All in I have spent 18+ hours on this and Verizon will not give us back her number. Makes you wonder who, what, when, where, and how!! We are at their mercy and it really stinks. All I tried to do was gift someone $450. Very sad and shame on Verizon for blatantly taking advantage of an elderly woman and me for that matter. Never again! read more

Would give zero stars if possible. Alex is in dire need of customer service training. Verizon made me an appt at the store to return an item. Not only did he refuse the return, he refused to help because I wasn't interested in buying a phone from him. Literally threw my daughters defective phone down and pouted behind the back counter, and hid in the back when I called customer service to file a complaint. What a miserable person. read more

Here is a first for me, a short, spite-filled review. Went in with my friend who was in town who had spent $700+ and signed a new contract the month before. The new phone was a lemon, wanted to get a different phone or just a replacement of same model. Salesman said can't do it, the system won't let me. OK, so there is the manager, I see him in the back and call him over. Now, back in my younger days I was a retail assistant manager and the drill was that line employees go by the book, but to solve a problem they kick it up to a manager and we could use our discretion to do what it took to help customers with reasonable problems. SO, here is one thing that a manager should never say: "The system won't let me." So you have the exact same phone in stock, several, and you have a customer hundreds of miles from home without a functioning phone standing in front of you. And you can see that they just got the phone, just signed a contract, and what do you do? Send them out the door with a non-functioning phone, tell them a new one will be in the mail to their house a thousand miles away, and repeat "the system won't let me." That is not a manager, that is a eunuch. A real manager would swap the SIM card into a replacement phone, send the person out the door satisfied, and then deal with corporate as to why their exercised their discretion to do this. Disgraceful, he knew it, he wouldn't even look us in the eye as he kept rattling on about the system. read more

I stopped in this location today which is located in a strip mall attached to Panera Bread, etc. I am giving this storefront a 5-star rating thanks to my wonderful transaction I had with one of their representatives, Migle! I haven't dealt with this knowledgeable and courteousness from a Verizon store for a very long time. I would highly recommend going here. I am enlightened. read more

Went with my brother-in-law to Verizon so he could pay off him iPhone 6 and upgrade. The guy helping us was a real tool. The battery in the phone will not hold a charge. The "genius" at Verizon told him it was because he texted too much and used the flashlight. The phone is two years old. The battery won't hold a charge because it's been power cycled a lot. The lithium ion batteries will not last forever. The guy was't even aware of Apples battery replacement program that was recently introduced. They had no phones in stock, so I pulled out my phone, opened the Apple shopping app and took a look to see what phone were available at the Oakbrook store. The Verizon guy said that I wouldn't be able to see if there was availability of product at the Apple store. So I picked a phone and showed him that indeed there was availability. I then said the my bro-in-law, "lets go buy you a new phone at Apple". Verizon lost a sale because their guy didn't know what he was talking about. Also, you can't buy a phone there using multiple forms of payment. At Apple, the gift cards and his debit card worked perfectly fine. Won't ever buy anything direc from Verizon again. Just to be clear, I did not ask the Verizon guy to check Apple's stock. I checked it myself using my phone. The Verizon store was out of iPhones. The Verizon guy said that I would not be able to see if a phone was in stock at the Oakbrook Apple store. I showed him how simple it was to see if a selected phone were in stock. read more

Went in today, and this lady didn't know a thing, I asked her why my pictures were cutting off since she said it was the size of the picture itself, but I don't think that it is true I use messenger and she as no experience in messenger are you kidding me. You work for a phone company you supposed to know this stuff, and I have my phone for three years and it should been paid off, you don't know anything why are you even working for a phone company if you don't know anything. Verizon prices are too high and we have problems with this company before. And it's time fore me to get a new phone, since I had mine for three years, and it should been paid off by now witch it should! read more

Been here several times over the past year and this store and their employees have always been super helpful even during stressful times (Black Friday). Prices, products, and services have been great and would recommend this store to anyone. read more

I went to this location after the first store I went to in short did not want to help me with my problem of activating my new phone and told me some BS to shoe me away. I told the rep that was working with and the manager at the Downers Grove location my store and they were more than happy to help. Instantly from the start they started snowballing ideas on why my phone was activating and approaching each scenario with appropriate methods. Tom was the rep helping me every step of the way. His knowledge and proficiency with tackling my problem was immense and amazingly helpful. Tom is an invaluable employee. The downers Grove location is top notch and with an excellent staff read more

I went to this Verizon store after receiving terrible service at the Willowbrook store. There was a line and with social distancing it was quite long. It was cold and raining. At one point one of the employees cane out and suggested we wait in our cars and she would flag us in . Worked great! Employee Erika assisted me, it took awhile but she respected my concerns as a I needed my phone for work as a health care provider. She fixed my problem and I cannot say enough about her helpful attitude. I'd like to say the Willowbrook store could learn a lot from this store but no. They don't even care enough to care. Thanks again ladies at the DG Verizon store on Butterfield you rock! read more

Guy was a jerk when I went in w my cracked phone that is insured and under their plans. Spend a lot of money every month, 500, and he barely said a word other than "we dont fix phones" and let me walk out without any advice or direction. Time to switch providers. read more

This store hates customers. I called to ask if they could help troubleshoot a Galaxy s3 phone that won't turn on and they said "no". I told them I've read it could be the battery and asked if we could swap one out to see if that was it and they told me "no". They DID tell me I can buy a new phone, but of couse they did. Verizon is the worst. read more

Wish I had at least one good thing to say about this place but I don't. Unfortunate I wasted my time here standing in line trying to get the new iPhone, only to find out I couldn't be helped. I stood in line and the line was not very long. A guy came out handing out forms for people to fill out what kind of iPhone they wanted, size color, etc. I filled out the form and stood in line and then a lady behind me asked about the gold. He told her they didn't have any and neither did the Apple store. Of course I called the apple store to see if I could call his bluff but their phones were off as it was only 8 something at the time and I assumed their phones were off until 10 because of the amount of people they had waiting to buy. I asked the guy if I'd still be able to go in and order the phone. He said yes that's fine. So I waited...and waited. Finally it was my turn, I was excited....and then I get let down. The guy tells me the phone is not out yet and there's no way to order it. That didn't make sense to me cuz I always investigate. I saw it online but I never want through with the order. I said why not? He goes, it's not available yet. I asked why the guy in the line didn't tell me that and had me waiting out there. "He said I'm not sure if you told him you wanted gold but..." "No I told him". "Ohh... Well we have gray.." "No I'm not doing that, am at least able to pay my bill and transfer my upgrade then?" "Are you getting the gray one?" "NO". "Then I don't see why you'd want to do the transfer now you can just..." Ok I'd had enough at this point and I thanked him and walked out. Now, tell me why I was able to do ALL that I asked him for on my computer in 10 minutes. And I ordered the phone from the Verizon website! Clearly you guys aren't the brightest crayons in the box. I shouldn't have to do your job and mine too. read more

Fell in a lake last weekend & my phone died. Put it in a bowl of rice, tried everything, it wouldn't come back on no matter how many times I tried. Went to this location as it is right down the street. Long story short, came away as impressed as possible with Munir, the sales associate who helped me. He listened, explained, and answered all my novice-level questions quickly and concisely. It took him about 10 min to understand my situation, explain my options, and give me good advice. Anyone else & I would have been there for 45 min, easy. No guilt trip about not having an insurance/security plan, no hard pressure up-sell, no arrogance from him (someone who knows everything) to me (idiot who fell out of a canoe & knows next to nothing). He's just a good guy who seemed to genuinely care about my situation & wanted to help. Oh, my last question to him was if there was any hope for my dead phone. His response was, "I don't know... let me get a cord." He plugged it in, and as we continued to speak IT TURNED ON! Like Frankenstein, it was back from the dead! While this meant no sale for Munir, he was still almost as happy for me as I was. Thank you, Munir, for essentially plugging in my phone, but also for being professional, empathetic, extremely knowledgable, and an overall good dude. You made my day. read more

DO NOT SHOP AT THIS STORE!! Completely agree with Christopher K. and Ghs...do not ever shop at this location. The managers are completely useless and rude so how do you think the employees will treat you? If I could give negative stars this store would get as many as I could give. Bought a new iPhone 5 for the wife on a Tuesday. Took it home and charged it...it dies within a hour. She goes back the next day to the store and the tech told her to try charging it over night with it off, if that doesn't work then bring it back. Did so and still dies really fast. Took it back today. They tell her that they won't swap out the phone because it may be a app that she uses that is killing the battery...plus the tech that helped her the other day didn't note it in our account. My wife says I have been at work all day and couldn't even use the phone. They say, "how do I know, you could be lying." They proceed to tell her if there really is a problem that she needs to take the phone to a Apple store. He says because "I am not a Apple expert and know nothing about Apple phones." She says she wants to return the phone then and he says she has to go home and get the box then. So on the way home she calls Verizon Corporate office to complain at how rude the person at the store was. The corporate office representative says that is unbelievable and completely wrong...that he should have swapped the phone immediately. The representative calls the store to tell him to swap the phone out...he says no and is rude to her as well. The representative calls her supervisor to talk to the store manager to tell him to swap the phone out. He says no and is rude to him as well. So the corporate office is shipping us a new phone over night free of charge. By the way, the guy at the store is the manager of the store. This "store manager" told the corporate office representative, as a threat, that he would also charge us a restocking fee if we come back to return the phone. Matt Sabin is the name of the store manager. When we returned the phone he was smug and being nice in a obvious fake manner. He re-activated her old phone. As soon as she left my wife tried to use the phone and it kept asking for a credit card number. So then when she took it back into the store the "manager" rolled his eyes and said "now what?" Then he fixed the phone. So the corporate representative had told us that we should tell the district supervisor to the store what happened and how we were treated. So I call the store back and ask for the name and number to the district supervisor. They refuse to give me the information because it is a security issue...true story. Verizon credited us the restocking fee. The representative was helpful and friendly so obviously it is a store issue and not a company one. But I feel the store represents the company. My wife and I have had Verizon since highschool and this specific store is the only one my wife has ever shopped at...even when we lived in Arlington Heights she made me go to this store because she felt they were actually friendly. We have bought approximately 15-20 phones from this location, with all the accessories that come with buying a new phone, and this is how they treat loyal customers to their location. Apparently a lot can change in a year. I am thinking of changing my entire family's phones to Sprint or At&t (9 lines). read more

After having my mobile service for many years, I switched from Tmobile on May 23rd and went to Verizon because I understood the coverage area would be better. Boy do I regret it. I have submitted my paperwork over a dozen times during the past 3 months and have only been given $85 for the value of the old phone. The promotion that finally sold me (reimbursement upto $650 for my final bill and the value of my iphone) has left me with a final bill of $451, frustration, an endless stream of calls to their rebate center (that apparently doesn't have management nor can they communicate internally between departments), wasted time and now a call from a bill collector. My recourse is to warn other consumers. Learn from my experience and don't be fooled. If it sounds too good to be true...it probably is. read more

I went in to ask some questions about my bill. The rep I worked with had no solution for me besides "it's part of your contract" and "would you like to cancel your phone". I asked about other options and I was given none. This place was not helpful at all. read more

Really really dislike this store. The store manager is bad. He told me one thing then another. I should of been able to upgrade in June he messed up my account now wants me to pay over $300 bucks to be able to upgrade. Once I can I will be switching to another company. He made me dislike the Verizon. NEVER AGAIN WILL I EVER HAVE VERIZON. read more

Please don't waste time going to the fake Verizon store on Main St in Downers Grove. Head straight here and talk to Diana. She was super helpful, super patient and explained everything very clearly to me and my parents. I found all of the staff friendly and welcoming so maybe they have had some turnover since some of the earlier reviews. read more

I'm shocked this store doesn't have a higher average! I have been to this store twice in the past two months and both of my experiences were extremely positive. So positive that I'm writing a yelp review of a phone store even though I don't really think of phone stores as the sort of thing someone consults yelp for. You just sort of go to the closest [insert your provider here] store when you need to, right? Well I can honestly say I will probably continue to go to this specific Verizon store even though it is not the closest store to my home or my office. I feel like that's all the review you need, right? That I will drive out of my way to go to this one specific Verizon store. I've been a Verizon customer for over 10 years and during that time I have lived in 5 different cities, so I have gone to a lot of different stores. My experiences have ranged from totally uneventful to completely terrible. I didn't think phone store visits came in any other variety. Apparently I was wrong. Both of my visits to this Verizon were fantastic. The staff was helpful, knowledgeable, friendly, and efficient. They went out of their way to make sure the whole process of switching from one phone to another was as easy and inexpensive as possible. After my first visit, I thought it was just a fluke and I had just been helped by an unusually helpful sales person. But it was so nice that when I needed to return to a Verizon store a few weeks later, I drove out of my way and returned to this location. My second visit was just as good! At the end my second totally lovely visit, I was feeling kind of amazed at how pleasant the whole thing was and I actually said something to the girl ringing me up. Just some lame comment/joke about how unusually helpful their store is. The very gruff gentleman standing next to me overheard and said "Oh. Absolutely. This is the only Verizon store worth going to. Every other store makes me want to choke someone out." So there you have it. read more

Out of town for a work event and on the way my iPhone completely froze. Could not power down. Rushing to find a Verizon store before my event started and no stores opened before 11am. I needed one now! Found one in Glen Ellyn,however, when I arrived there was no such store. So the I found that the Downers Grove location also opened at 10am! I park and walk to the door to see a posted sign that says "as of Feb new hours 11am" I see two guys with Verizon badges walking toward the door and I stop them asking to please please help me out and if they could look at my iPhone as again I'm out of town for two days and my kids won't be able to get a hold of me. They so kindly asked what it was doing and was able to manually reset my iPhone. For anyone who else with this issue, won't power down.. you push the volume up button, then the volume down button and then the side power button! Thank you again to the two men that saved the day! Very much appreciated! read more

Michael was the best Verizon rep we've worked with so far! No only did he get us up and running with our new iPhone but handled our crazy group with patience and swaggg. YOU GO MICHAEL! Better luck getting that Sprint customer next time :D read more

Awesome service!!! Matt came in on his day off before Christmas to help us by a new phone & IPads. He went above and beyond to find us deals. We live closer to Hinsdale & Willowbrook locations, but service here outshines other locations! read more

Awful customer service at this store, can't believe it's corporate, it took 45 min to tell me that Verizon website told me $0 on line and they need $400. Not even a sorry. I'll stick with prepaid. Cheaper and hassle free. This place wastes 45min of my day. Maybe half employees know what they are doing. read more

Don't believe the 1-star or less ratings!!! The employees here are WONDERFUL. I lost my phone right before traveling from Phoenix to Chicago, and as you can imagine, was "lost" without my phone especially while traveling out of state. After going to another Verizon store in the area a day prior, and being told their Internet service was down and it could be "hours before they could help me", I chose this location based on the hotel I was staying, and the proximity to it. Boy am I ever glad I chose THIS location! Jen greeted me with a friendly and welcoming smile, and when I told her my dilemma of losing my phone back home, she immediately sympathized with me, and walked me through the steps of logging into the Cloud on the store's computers to ensure my lost phone was backed up to the Cloud (and all my personal information was accessible). She then offered me the "next steps" of what my options could be and turned me over to Tom. Tom was EXTREMELY patient and helpful, and thankfully due to an upgrade I was due on my account, was able to get me a brand new phone and ensured that all of my personal contacts, photos, financial, life saving information was carried over to my new phone. Thank you Jen Solesky and Tom Gustave! You both made my trip a much LESS stressful and much MORE enjoyable time! read more

Great reps- Emmanuel extremely helpful & knowledgeable! Always very upbeat & is always helpful with all my phone/watch needs.