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    Verizon

    3.0 (48 reviews)
    Open 9:00 am - 7:00 pm
    Updated 1 week ago

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    8 years ago

    Great reps- Emmanuel extremely helpful & knowledgeable! Always very upbeat & is always helpful with all my phone/watch needs.

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    14 years ago

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    Page 1 of 2

    Ask the Community - Verizon

    Review Highlights - Verizon

    I told the rep that was working with and the manager at the Downers Grove location my store and they were more than happy to help.

    Mentioned in 2 reviews

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    People searched for Mobile Phones 928 times last month within 15 miles of this business.

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    Xfinity Store by Comcast

    Xfinity Store by Comcast

    (126 reviews)

    I had a very disappointing experience at the Xfinity store in Oak Brook on Butterfield Road. As…read moresoon as I walked in, I was greeted with an unfriendly look and a dismissive attitude from an employee named Celest, who appeared to be a manager. Customer service should make customers feel welcomed and respected, but unfortunately that was not the case during my visit. The demeanor and tone were unprofessional and made the interaction uncomfortable from the start. Businesses succeed because of good customer service, and experiences like this can leave a very negative impression. I hope management addresses this so that future customers receive the respectful service they deserve.

    I had an extremely disappointing experience at the Xfinity store in Oak Brook on Butterfield Road…read more The moment I walked in, I was met with a rude look and an unwelcoming attitude from an employee named Celest, who appeared to be a manager. Customer service clearly was not a priority during this interaction. Her demeanor was dismissive, unprofessional, and honestly shocking for someone representing a major company like Xfinity. When customers walk into a store, they expect basic courtesy and professionalism -- not attitude and hostility. It's employees like this that give customer service businesses a bad reputation. If Celest is indeed in a management role, it's even more concerning because leadership should set the standard for how customers are treated. Xfinity should seriously reconsider who they place in positions that interact with the public. Experiences like this drive customers away rather than building loyalty.

    Access Media 3 - SLOWER THAN 94%

    Access Media 3

    (802 reviews)

    I can only utilize this company's internet and phone service due to the complex contract with this…read morecompany. I have had internet service with them for months with no issue. I recently was sent to work from home so I called on 3/10/20 to start the process of getting my landline installed. We scheduled installation for 3/19/20. I was advised the day of when the tech arrived at my home that they were missing a part. I called customer service to confirm and I was advised that it would be ordered on Monday, 3/23/2020, and we could schedule for Wednesday, 3/25/20. We scheduled for Wednesday for 9am-1pm. No one called or showed. I called and the nice rep who I consistently got through all my ordeals reached out to field tech managers for verify the tech's ETA. Before this I was already on hold for 20 minutes so I had the live chat on as well. When the rep finally got back on the line she advised the manager told her the tech was running behind and would be there because they had another customer in my complex. Mind you this is after 1PM. The rep on the live chat finally responded back and told me the field tech stated my part was just delivered and I would have to reschedule for next week, 4/1/20. So I call back to get clarity because customer service was friendly and the lady was trying to help but no one answered customer service again. I called multiple times and the phone would disconnect after holding for 22 minutes each time. Since the COVID-19 I was instructed to work from home based on the initial installation. I have missed 9 days of work because this company can't seem to get a tech to install my phone line and actually care. I am highly disappointed in this service because I was the one that didn't have problems. This shows that they have no empathy for their customers and will not attempt to go above and beyond for them. If I was given options for an appointment for 9am-1pm or 1pm-6pm, why can't I get squeezed in for a later appointment if I've been waiting for weeks to get service and you did a no show for your morning appointment? Managers make things happen but you can't get anyone on the phone to assist you further. UPDATE 3/26/20: A supervisor called me back today and explained the issues and apologized for the inconvenience. The supervisor also contacted the tech field manager to get clarity on what the problem is. I am still scheduled for 4/1/20 hoping the part is configured and sent in time.

    Hard to get in touch with. Cannot locate customer service phone number for Virginia. Service…read morethrough Direct TV and they could not locate a service phone number for Access Media 3 in Virginia. The number we have onsite at my property nobody answers. Frustrating!

    Astound - Chicago

    Astound - Chicago

    (942 reviews)

    North Center

    The service was actually pretty good, but the price kept going up and when I called to try to get a…read morereduction, they said no way. Even though I pointed out that my neighbor was paying half what they were charging me (also Astound, same speed) and xfinity would charge me 1/3. "We may charge different customers different amounts." "We don't price match." I didn't want to switch, and it was utterly frustrating that they would do this to a long term customer. It was like I had a note in my file, 'stick it to this guy.' Or maybe they just stick it to everyone dumb enough to stay with them. Of course when I called to cancel they said, "Can we offer you a better price?" Makes my blood boil.

    Our WIFI went down during a storm. We had no WIFI for three days until they could come out here…read morewith a tech guy. The guy came and claimed he fixed it. It works, with a catch. It is now slower than it ever has been, freezes up all the time. Can't even sit through a 22 minute TV show without lagging or stopping. This is pathetic and unacceptable in the year 2026. If you can, look elsewhere and use anyone else but Astound! We sent them another email and phone call to get ahold of someone to come back to our house to fix yet another problem they made happen. So far, no such luck. They're value is nothing and they are most incompetent. So again they may seem good, but they're awful. They don't have any places located near us and have to come from far away, so I imagine their tech guys are very limited to when they can come. Another example of why big companies shouldn't be able to buy up the little ones like WOW, which was actually a good cable company that we had no problems at all with. Like every other company, there customer service seems to be a thing of the past. We will be switching to a different company as soon as possible and never looking back. Fuck Astound.

    Webpass

    Webpass

    (130 reviews)

    Near Southside

    Webpass provides an awesome service. However some things to note:…read more-The internet can be knocked out during bad weather (snow storms, thunderstorms, etc) since it is delivered wirelessly to the building (at least in my building's case). -Reliability when weather isn't a factor is incredibly high in my experience compared to other ISPs. -Speed is awesome. My building is supported for 100mbps, but I usually get around 200-300mbps download speeds, and at least 200mbps upload speed at all times. Sometimes my upload or download will peak around 500mbps. -Their support staff really knows their stuff. It's not like calling another ISP's support where you get tier1 support who asks you do to the basic troubleshooting. The support staff you get when you first call is likely the person who will truly be able to fix your issue. I work in IT, and absolutely appreciate this. THAT SAID, their hold times when calling for support are usually pretty terrible. I've been on hold before (including last night) for 1+ hours and then the call gets disconnected for whatever reason. Their email/online support is pretty lackluster. No way of updating or creating tickets online short of emailing them. In my current case, I've emailed them in response to a ticket and they seem to ignore the email altogether. I'm now trying to call them to get the issue resolved. Overall, I'd give them an A- as a grade. If they could up their support, it'd be the best ISP out there.

    Unreliable, often down, especially at night. Fast when up but I'd prefer slow but reliable.read more

    Cbeyond

    Cbeyond

    (12 reviews)

    Our company seems to experience a new problem every week or two. We have been with cbeyond for 2…read moreyears. There customer service is awful. The amount of time we waste each week calling in to report problems and being on hold is incredible. We have experienced problems with email, phones, charges for international calls we did not place, our emails being blacklisted. We have to contact customer service to place international calls, which involves being on hold for 45+minutes. Cbeyond makes to agree to pay any calls that are placed illegally when we remove the lock to place an international call. Just ridiculously awful. It seems like we experience a new problem every two weeks.

    Eric Fox has been with Cbeyond for over 2 years, and I would certainly recommend him to any one of…read moremy friends and family, as well as current/former employers. You can email him at eric.fox@cbeyond.net or give him a call at 630-468-1248 He has a great eye for detail and he'll gladly sit down with you and go over your current telecommunications setup/wiring; and then he'll explain where there's room for improvement in reducing your current pricing, as well as obtaining a more quality service. I WOULD HIGHLY RECOMMEND TO SMALL BUSINESS OWNERS - mainly because this would be a great way to do some price comparison and see if you can reduce your current overhead expenses. I found it pretty surprising that AT&T's phone lines sometimes have a static sound on them, especially the ones that are routed over a non-dedicated uplink using VoIP. This can be a nuisance during certain business hours (specifically later in the afternoon) when most nearby residents start using internet bandwidth heavily. Without a dedicated uplink, the extra bandwidth usage will definitely drop the call quality of all the calls that are using the same uplink. As such, businesses that rely on their phone systems to operate, service OR sell (pretty much every business), should really consider taking a look at what Cbeyond can offer.

    Micro Center

    Micro Center

    (226 reviews)

    $$

    I'll just begin by saying I worked in the retail industry for over 45 years before retiring last…read moreJanuary. So, I have a unique perspective on the customer experience and what it takes for a business to provide consistent excellence in service. The Microcenter store in Westmont is beyond exceptional! The commitment showed by the staff to treat their guests well goes far beyond most typical retail locations. I visit often and feel so valued as a customer. Having been in the industry for so long, most in multi store management, I observe different aspects of the experience when I'm personally shopping stores. And at Micro Center Westmont, I observe a clean, well-organized store with friendly, helpful and knowledgeable team members who have a genuine interest in ensuring their guests are treated well. Far too many positive personal examples from my many visits to share, but the consistency is truly admirable. Now do they occasionally make a mistake or does something not go as planned? Of course! If it didn't they wouldn't be human beings as we all make mistakes, right? But I am so impressed with how hard the team works to correct those issues, big or small. The prices are fair, the price matching policy is very good and the return policies are exceptional. Micro Center is ALWAYS my first choice for tech and it's due mainly to the dedicated staff at the store who go above and beyond. If you've never been to a Micro Center, I'd highly suggest the Westmont location. Like me, you'll probably become a customer for life!

    Needed ethernet cables and a few splitters for a camera system. I walk in here, and they only had…read morecertain lengths of cable, none of which would fit my needs. So I start looking around for someone to help me. 5 min passed and not one employee was available to help. Not one. So I decided I'll go find the splitters in the meantime, found one that I needed but other one was evading me. This time I go around the store looking for someone to help me out. Finally gave up and asked an employee to help me out after they finished with their current customer. The kid wasnt even looking in my direction just nodded his head. I had every single item i needed in my Amazon cart, but I still chose to drive here to give them my business. A few minutes of waiting, I just put back whatever I picked up and left. Ordered it on Amazon instead right there in the store. Employees here don't want to help, you can walk miles in that store before anyone will even bat an eye. I don't recommend this place at all. Far from what it used to be.

    Verizon - mobilephones - Updated May 2026

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