I went in to get a service plan and they offered me a promo saying they would give money towards my next phone and I could trade in my paid off phone. Turns out it's really a finance plan and they really didn't communicate that upfront. I really wish they did because I wouldn't have gave up my perfectly good iPhone 15 Pro Max plus for the 17. read more

Pleasant and helpful atmosphere. Never feel rushed. Always have my questions answered.

They need way better service! Rude employees/ manager they just want your money and lie about when phones come in. I will never go back to that store, I will travel far just to avoid them... I'm done with rude people, I'm in sales and treat everyone equally with respect and kindness and I would never lie just to get a sale.... So beware of this store at least for now maybe or until they change their ways... read more

had such a great experience thanks to Destiny! My phone broke and I was in a panic because I had to be on call and needed a new phone ASA literally 20 minutes before closing. She was so kind, patient, and understanding the whole time. she didn't rush me at all and made sure to walk me through different options so I could get the best phone for my situation. Even with the time crunch, she made sure I was completely taken care of. I left feeling so relieved and honestly really thankful for her help. Destiny truly went above and beyond! read more

Our experience there was horrible your employer Jennifer was rude and didn't seem to want to help us . She did not want to help us upgrade our plan.\n The offer that we received wasn't\n Into our budget. So my husband and I decided to not go with the plan that she was offering us so my husband and I was living your location and I saw her laughing at us does not have great experience in customer service.\nVery disappointed. read more

Don't EVER COME IN! The service is horrible. This is the 2nd run with T-Mobile after a 20 year stint and as always the service is horrible. I won't ever come to this store ever again. The staff is beyond rude and they do not understand the meaning of customer service! Asked for their DM business card and was told they couldn't give it to me. Then I was told it was my fault I wasn't contacted after their online rep told me I would be contacted and they had my device here but wouldn't give it to me because of an error on their part. The only reason that I will keep the service is they offer a stand alone watch for my minimini but as soon as he shows he can handle a phone, T-Mobile will go back in the trash along with their horrible customer service! I would give it a negative star if it was available read more

T-Mobile - The worlds worse customer service - Mobile Phones Near Me - Wildomar, California

Came into this location because the other one is a Verizon now and I was pleasantly surprised ..Me and my husband were greeted upon entry and immediately helped by Oly Hendriex ! She was so nice and extremely knowledgeable . We spent less money than what we thought we would and ended up walking out with a iPhone 16 pro max , and 3 apple chargers lol ! We also had help from who I believe is the manager Brandon and he made the transaction extremely fast ! I'd give 10 stars if I could !! read more

Absolutely horrible customer service and incompetent employees. If I could give zero stars, I would. I was told to come to this location by Apple for technical support. I don't have T-Mobile thank God but this is where I was sent. I had an appointment and although I was not asked if I had an appointment I was assisted quickly. I explained to the guy what the problem was and as soon as he found out that I did not have T-MOBILE the guy told me all he could do was a soft reset. WTF, I could have done that. He then told me that my phone had issues due to the screen protector not being secure. Now, I'm not going to lie, what he said regarding the screen protector made sense. At any rate he told me that it would cost me $60 or $65 for the screen protector. Yeah, NO... I declined and made an appointment to be seen at Best Buy in Murrieta. Best decision ever as they took their time and figured out what the issue was. I did obtain a new screen protector for $25.00... smh I'm not sure if the guy at T-Mobile was trying to rip me off or what. Either way, I will never enter this whack ass establishment again and no thank God that I DON'T have T-Mobile. You guys suck and management should be made aware! Do better for the customers that do have You guys as a service carrier. read more

In the website they said they close at 7, but we got there at 6 and they were already close. What a shame, Made us waste our time

They lied and scammed me! They mailed my phone to me and it was a more expensive one than I had picked. Do not go to this place! Go to a headquarters office. Scammers! read more

I was a Sprint person trying to separate my number from an account I was not primary on and the staff rallied to help me through the tedious process. Brandon and Mia, with support from Steve helped me and set me up. Brandon was also instrumental in getting my daughter switched over and between him and Miquel, the tech lead, they were able to make sure my contacts and everything else was not lost!! Oly continued the support a few days later when I had questions about my phone and plan. She went the each mile and called tech support to verify my status as the primary number!! Thanks T-Mobile crew! Amazing service through a difficult transition!! read more

I went in because my phone wasn't working. Per tech support on the phone I was told to go to the store and have speed test done. The Associate at the store turned my phone off and on again.. here I fixed it. What a dum ass...I took my business elsewhere. read more

Horrible service not helpful at all customer service is everything the guy here was not helpful did not want to help me told me to come back another day because he did not wanna go through the process to get my phones back working they didn't close till 8pm I got there at 655pm so there was no reason why he couldn't help me instead. He kept pushing me off to customer care when I told him I already spoke to them they had me go into the store I been with this phone company over 10years and was treated like shit I definitely do not recommend this location they do not care about their customers read more

This has been a breath of fresh air coming here. Assoc. Manager Mary Wheeler was absolutely perfect in her assistance taking care of our phone and service needs. So glad to see quality customer service. It was a pleasure coming here. read more

If I could give 0 stars I would! FELIPE was incredibly rude to my mother and I today. We went in to upgrade 2 Apple watches and she wanted to look into upgrading her iPhone. She asked about the iPhone 15 and he said you might as well just wait a couple of more days and pre order the 16. My mother told him that she didn't want the 16 she wanted to see a 14 or 15 or even a 13 to which he talked over her and said we don't carry any thing older than a 14 and said it's over there and pointed to the corner where the iPhones were. I could tell this wasn't going to be a good experience but I let that shit slide. We started to walk over to the Iphones and he said lets check on the watches. he asked my mom for her ID and then he asked for a phone number. I said mine or hers. He said whatever number is on the account. I said we're both on the account. He proceeds to talk over me saying I just need a phone number again, I let that shit slide and I gave him my mom's number. Then says something about $100 trade-in and I told him I'm not trading in anything. I'm keeping my watches because that's what he was supposed to be looking up right! He told me I'm talking to her about her upgrade but rudely and with an attitude! so he was still talking to my mom about trying to upgrade her phone to a 16 when he was supposed to be checking on the upgrade for my watches and still talking over me .That's when I lost it and told my mom let's go and I told him that he was very f$x!@n rude and has poor customer service skills along with a few other choice words. I had to get in my car and Woosah. I can pretty much handle myself & keep my composure but dude had me heated. My mother is 76 and I'll be dammed if your going be disrespectful, not listen to wth she's telling you, and still try to sell her something that she clearly told you she didn't want! I'm so thankful that I'm not the person I used to be. That whole situation could have went left. I'm still pissed and that was a couple of hours ago. read more

Always was under impression that T mobile has very friendly and helpful staff. Until visit to this location. Was sent here by National t mobile representative for accessory replacement. Customer representative Oly (or whatever her name was) went from "we don't replace anything" to I have to have a device with me, to I have to have broken screen protector on it, to I have to have a receipt for the purchase, to I have to have an actual PRINTED receipt with me (for the purchase that was done MORE THAN YEAR AGO)!!! And so on just so she wouldn't do her job. Was also practically demonstratively ignoring me by assisting other people (who was already being assisted by other member - assistant manager). Third guy saw that wasn't doing anything saw this all and didn't try to help neither and when I asked him if he can help me he said "I'm on lunch already". Very rude, unprofessional. Don't bother to come here for a help read more

Was in there yesterday to get my screen protector replaced. Purchased my phone March 2021 with the screen saver, and case and have had the screen saver replaced once already at no charge and no issues. This time, there was only one person in the store and jo customers except me. I gave him my phone and the phone number to the account and he asked if I had my receipt from over a year ago for the screen saver. He said he didn't see me and would have to charge me for it. I also have the phone insurance. I asked if there was a manager and he said not until noon tomorrow. I then told him that I have had my screen saver replaced before there with no issues. Today, I go to a different T Mobile and they looked me up and replaced it no question and no problem. I feel like this person just didn't want to put in the effort to help a customer. Maybe it was almost closing time? read more

Xavier is the manager of that store. Came in with cracked phone and told him I wasn't interested in spending a bunch of money on a new phone. Instead of being pushy and trying to talk me into something, he worked with my budget and went out of his way to set me up to where I was comfortable. If I owned a business, I would hire him immediately. Excellent service. read more

The worst customer service I have ever had. These kids appeared to be high on drugs. Their hands were shacking uncontrollably as they were showing me items I was inquiring about. My complimentary screen protector was not in stock and the young man who was obviously was high out of mind, asked me to repeat my mailing address several times. Avoid this store. Terrible experience! read more

Walked into this location on 12/20/21 after having been to the collier location and being told they couldn't help us. Victor B listened to what we needed and explained (just like the 2 girls at the collier store) that our particular scenario is handled over the phone through customer service. The difference is that Victor told us it can be done right there in the store with them calling customer service. What we needed took quite a while, and my husband ended up being late for work which would've never happened if the girls at the first store had helped us instead of just shooing us away. I've been With T-Mobile for 11 years, raise my kids up on T-Mobile And I rarely have any problems with them so my experience at the Collier location was extremely disappointing. Thank you Victor for going above and beyond and making us feel valued instead of like a bother. read more

Absolutely terrible customer service. As the review says below, don't come here for anything really. Really bad experience here and this is the only store with a technician in our area due to COVID. The tech did not want to help us one bit and was very rude. The manager seemed nice but left before they could finalize the claim. Needless to say we went there two days in a row and left with NO claim filed (the reason for our visit. ) We Drove out to the riverside location immediately after and they were able to do it in under twenty minutes! Save yourself the time and go somewhere else. read more

Terrible store to go to for anything really. Had an experience there where a guy told me a tracker came free with my upgrades, no charge, as like a gift from them to me, turns out I've been paying for it monthly. Another occasion is when my husband went in to get his phone fixed and one lady tells him he's able to get another phone at no charge, like an upgrade almost, and he goes back to pick it up after they call him and tell him his phone is ready for pick up, and the lady tells him she doesn't remember telling him that. Get your shit together people! It's a bunch of young "adults" who don't give a fuck and it's unprofessional. I will NEVER go back to that sprint/T-Mobile store. I recommend heading over to the store off collier by the Home Depot. And they don't care to fix the problem of anything. They just say "sorry about that". I'll most likely be calling the higher up for that location and having someone do something about these bullshit ass employees. read more