If I was rating this totally based on customer service it would be a zero if possible. The guy who…read moreanswered the phone was just rude. Don't rely on what insurance company tells you. I specifically put the time frame I could make it and was given a 90 minute window. When the guy didn't show up on time I called. The guy just continued to repeat himself like I was a complete fool. For one if your guy is running late you need to contact customer and let him know. Two you apologize at least and provide an estimated time of arrival. Three your hire another person to answer the phone and follow one and two. The guy finally showed up. No apology for running late but whatever. The tow in itself took forever for the guy to get car on truck. Not sure if this was a new person or he was just being paid by the hour. Never seen it take so long to tow a car. Never again. I will pay out of pocket if my insurance company has no other options next time.just one thing to add the guy who towed my car knowing the alternator might be bad rolled down my window and couldn't get it back up. Why do you need a window rolled down to tow a car?

VW USA contracts with Steadfast and Edge towing for roadside service…read more They were contacted after a tire blowout to have the car towed to a nearby dealership. This was at 10:40pm, and contact was made at 11:oopm via text. About every 15 minutes, another text was sent saying they were on way. At midnight, the last text informed the driver that they would NOT be coming and to leave the keys in the unlocked car's center console. This left a teenage girl alone in a parking lot at midnight in a strange city. Contacted them again at 4:40pm the following day to pick the car. Was informed the tow truck would be there at 6:30pm. Around 7:30pm we were informed the driver needed to get a windshield wiper and the would be on the way. An hour later, still no tow truck. No contact until I contacted VW USA and complained again. By this time the dealership is closed, so no repairs can be made. Nearly 20 hours later, still no truck, but might be on the way. Had VW USA send a tow truck from another town, so we'll see who gets there first. This company is worthless and put a young girl in a scary situation. Their advice to leave the keys in the unlocked car is irresponsible. If your insurance or roadside assistance company uses this company, refuse and demand anyone else. Update: Edge/Steadfast contacted the driver and said they were 32 minutes away and enroute. 50 minutes later the second tow truck finally appear and took care of the car. Edge towing never showed for the second time. Worthless...dishonest..unprofessional..

These guys are so nice, and very straight forward. As someone who doesn't know a lot about cars, I…read morealways feel like I'm getting taken advantage of by mechanics, but not them. Not only are they very professional, they're extremely quick too! I dropped my car off for a diagnosis at around noon and they had it diagnosed and fixed by 5:30! I had told them it was our only car and that if it would take more than a day, we'd have to bring it back the next day early in the morning. They told me that it wasn't safe to be driving it the way it was now and that they'd get it done that night. I did some research into the issue they were fixing (ac compressor and belt replacement) and shopped around for prices, and their prices were really fair! Can't recommend enough. They are now our regular mechanics.

I had a very unique situation that involved buying a non running car out of state (Im in CT, car…read morewas in OK). The transport company I choose required the car to run to be picked up and delivered to CT. I had it towed to Off campus and all I can say is WOW! Service, communication and over all experience far exceeded all expectations. Pricing was extremely fair and was one of the easiest transactions every! If you are in the Norman OK area.... you MUST check these guys out!

I had the absolute best experience here. If you are looking for someone to fix your vehicle give…read morethem a call! They are honest and fair. Amazing dude, so friendly and funny and treated me like Family. Was patient and answered every question I had and now my Volvo is running like new again! I will never go anywhere else again, he went above and beyond for me!

terrible service they stole my car and ruined my alignment and when I called to make a complaint…read morethey told me off and hung up.

Very professional! Fortunately, I just had a dead battery, which he (Kelly, I think) was able to…read morehelp with. He also went above and beyond by following me to Autozone and waiting to make sure they had a battery for my automobile before the car died again. Highly recommend!

I can't say enough good things about Lamb Towing & Recovery. After being rear ended over the…read moreweekend, which was quite unsettling, Josh was just so helpful to me. He didn't have to do anything but transport my car to his lot but he spent time at the accident scene and then again at his shop determining whether or not he felt it was safe enough for me to drive back to Indiana, taping my bumper and securing some loose wires so I wouldn't have to leave the car in Oklahoma where I was visiting. This absolutely blew me away, this level of service. I hope all who read this will tell their friends and family.

AAA called these guys, and their driver couldn't successfully put my spare tire on. Or communicate…read moreclearly. Have never had that happen in my life. AAA called another towing company; the guy put on the spare quickly and with absolutely no problems whatsoever.

After someone backed into me in a parking lot, my dealership sent me to Million Paint and Body. I'm…read moregrateful they did--the process was smooth and transparent; when I would call in for an update, I'd get a detailed explanation of what had been done and what was left. It looks brand new and they even took care of a few non-accident related scratches. And a detailing right before I got it back!

Awesome staff. Communicated all the way through the process and made sure everything was taken care…read moreof. Cleaned the car and made sure everything was good after pulling out of the lot. Would highly recommend taking your car here!

I LOVE this place. I got in an accident and they went above and beyond to get my vehicle in right…read moreaway and it came out looking brand new!! They were extremely helpful and friendly!! I am a college girl far away from home and felt like I could trust them and i'm glad I did!! They were AMAZING!! 100% recommend!!

This is the absolute worst place in town. They had my car for weeks and caused new problems by…read moreputting a wheel bearing on backwards. That is both sub-par workmanship and sub-par supervision/double checking my work. The day I learned their human error, after weeks of having the car, I tried to call to get it worked out. I called repeatedly all day long and left messages. Not once did anyone answer the phone and, to this day, no one has called me back. I know I'm a female and the men who work here don't like to deal with me, but this behavior is unacceptable. Period.

DRS Hail Repair Center, and Bruno specifically, couldn't have done a better job. My car was nearly…read moretotaled in the October storm. Not only did they do repairs perfectly (to my eye), Bruno also communicated with my insurance company so I didn't have to and then they payed for the few days I needed a rental car beyond what was covered by my insurance because they felt the car wasn't ready due to supplier delays that prevented them from finishing as soon as they normally would. Anyway, if you have any dents, I would definitely recommend DRS