I took Jax my 10 year old Morkie to Bartram Trail Veterinary Hospital under the recommendation of…read moreseveral neighbors since I'm new to the area. I was extremely comfortable with their entire staff. Definitely having all Jax medical records moved to this office. I cant thank them enough for such kindness and support which apparently even my doggie appreciated because he wasn't ready to leave

I chose this Veterinary Hospital because I wanted the best for my my fur baby boy. Based on the…read morelocation in an upscale neighborhood, small practice, I guess I expecting a better experience, competency, professional and world class customer experience. That is not what you get here, you have employees that their priorities is not the customer experience but needing to be right. And then you have Dr Davis that without speaking to the customer, will reinforce the poor experience provided by their staff. Please focus on your clients, please know that we entrust you with the care of a member of our family, sometimes you have to go above and beyond to establish that trust. But most importantly protect your brand, ensure your team protects your brand, ask yourself, could I have done better. Don't entrust your babies with this company if they cannot fulfill their promises and deliver a lasting impression and show that they care. Dr Davis and the owners have some work to do here with the team that they have chosen to represent and protect their brand.

So my boy is special. He's going through puppy growing pains and he's not fixed either yet. He's 8…read moremonths old. It's been 4 boardings now (confidence builder & had new people at our house) so my review I can say is from comfortable experience. I CAN'T SAY ENOUGH!!! Alison is the manager who has become my boy's bestie & is HANDS DOWN the most genuinely compassionate & caring person!! She gives us incredible feedback which has also been helpful during our offsite trainer. She is incredibly mindful of not overly stressing him. She ALWAYS goes above & beyond & this has clearly been passed down to her staff. Maia has also been so amazing with my boy as well. There are also others I wish I knew their names who are so understanding and greet you in a caring compassionate manner up front. They are so understanding that this process is also not easy for the pet parents too. My boy has even been able to get 2 baths now and ears cleaned! We can never express enough how much our experiences have meant to us in how they care for our boy. I wouldn't go ANYWHERE else. They have grooming services and if your doggie is more social they have group play and a pool also. Cat area is available also. They have cameras on the outside areas that you can possibly get peeks during the playtime also.

We had to drop our Frenchie off while we traveled to Savannah, GA.. our first time ever boarding…read morehere. Staff were very friendly.. I received pictures of her playing.. I could definitely tell she had a great time there!

Darby is so patient, friendly, and firm! Haulis first met her when he was 10 weeks old. She…read moreintroduced all the basics for us to work on. We are so grateful to have had a strong foundation to build on. Haulis is now 1 1/2 years old and will be starting off leash training with Darby. Call her, you won't regret it.

I have been leaving my dog at Preferred Pet Care for about two years. He absolutely love it there…read more It's a family owned business and the owner has the ultimate passion for pets. Highly recommended.

STAY AWAY!!! You've been warned…read more Here's what happened to us.... 1. NEVER CALLED BACK. When I arranged to have my dog (Milo) stay with Crystal we began talking through logistics but then she had to jump off and she said she'd call me right back. A couple of days later, after not hearing back from her, I called her again. She said she remembered me and tried calling me back but, "must have had the wrong number". Not sure how she could have had the wrong number when your phone shows "recent calls". 2. NO DOG TOYS. No dog toys in sight, inside or outside. 3. WENT RADIO SILENT. I heard from her on Sunday at 9:49am. After not hearing from her on Monday, I texted her on Tuesday at 1:58pm, No word back. I texted again on Wednesday at 8:08am. Still silence. I then texted her later that morning at 11:10am, left a voicemail at 11:43am, sent an email at 11:48pm, and a FB message around that same time. Lastly, I left her a missed call an hour later at 12:43pm. To summarize, I sent 3 texts, called 2x, and sent an email and FB message after not hearing from her in nearly 3 days. (She claimed I didn't give her time to get in touch with me because I only sent the email and FB message 1 hour prior to us connecting via phone. However, that disregards all of the texts and calls I made in an attempt to reach her before that.) 4. ONLY PICKED UP WHEN I CALLED FROM ANOTHER NUMBER. 5. CLAIMED SHE NEVER GOT MY TEXTS, VOICEMAIL, OR MISSED CALLS. When we did connect, she claimed she never received any of my texts, my voicemail, or my missed call. I believe she doesn't realize that the iphones show when texts have been delivered. 6. YELLED AT ME FOR THE MAJORITY OF OUR CALL. 7. WRONGFULLY CLAIMED I DEMANDED MILO SIT ON SOMEONE'S LAP FOR 2 WEEKS STRAIGHT. Not only did I never request he be in someone's lap 24/7 for two weeks, but that wouldn't even be feasible... I told Crystal that Milo is most comfortable with people and loves sitting on laps and shared how I hoped he could get some lap time at her place since he gets scared easily. That statement's far from demanding he sit on a lap for 2 weeks straight. 8. WRONGFULLY CLAIMED I ACCUSED HER OF NOT FEEDING MY DOG. This thought hadn't even crossed my mind. 9. LOST HER SH*T WHEN I ASKED FOR PICTURES, AFTER SHE TOLD ME I COULD ASK FOR PICTURES. When I dropped Milo off, she said, "He's your baby; if you want pictures of him, just text me!" I thought that was very kind. After she offered to share pictures with us, I texted her [at most] once a day to ask for a photo or video. Some days, I didn't ask at all. When she finally answered my phone (when I thought to use someone else's number) she then yelled at me and claimed I was demanding because I asked for photos. She said I was the most demanding customer she's had because when she offered to send me pictures, she hadn't wanted to send them almost daily, and it was my fault for asking for the photos... 10) CANCELLED ON US 1/2 WAY THOUGH DOG BOARDING LEAVING US STRANDED MID-VACATION. Our call ended with her telling me she wouldn't continue watching my dog because I was demanding (demanding of what? I still don't know... I guess for requesting the photos that she offered to send) and that I needed to have someone pick my dog up. This led me to scramble and have to find someone at the last minute to get my dog and then care for him just as the holidays are about to start.

This team really cared about animals. They took care of our girl right away and were extremely…read moreprofessional. Highly recommended them!!

Expensive, overpriced and don't tell you the right price when you make appointment but walk in and…read morewhat was $100 went up to $500 for same service I've been getting

Great place to board our pups!! They were treated well while there and they sent updates and…read morepictures while we were away! We requested them to be bathed and nails clipped before pickup and both dogs were clean and soft! We highly recommend Sunland and look forward to using them next time we need to board our pups!

We have been bringing our miniature schnauzer here for years and he enjoys being with the staff…read more Always looks great after a day of grooming (thanks Kristin) and the facility looks to be always in very good condition. Friendly staff and great communication!! Thank you