I am heartbroken and extremely disappointed with the care my dog received at Crater Animal Clinic…read more I first brought her in because she had lost interest in food. She was prescribed antibiotics, but after a week there was still no improvement. The vet then suggested IV antibiotics, followed by an ultrasound, which showed a small lesion on her liver. The recommendation was a surgical biopsy. When I asked how my dog would recover from surgery when she still wasn't eating, the response I received was simply to "force feed her." Another test was suggested (a chest X-ray), and desperate to help my dog, I agreed. After hours of waiting with no communication, I had to call myself--only to be told by a vet tech that the X-rays showed no abnormalities and the note from the vet was, "continue with what you're doing." When I arrived to pick up my dog, the first thing I was met with was a request for payment--before I was even able to speak with the vet. It became clear to me at that moment that this office prioritizes dollars over the well-being of their patients. To make matters worse, my dog was brought out soiled and clearly uncared for while in their holding kennel. The following day, a home vet came to evaluate her and immediately identified jaundice--something this vet office never mentioned. Tragically, my sweet girl did not recover, and I had to say goodbye. I am sharing this experience because I would never want another pet parent to go through what we did. Our animals deserve compassionate, thorough, and attentive care--qualities I did not see reflected here.

We board our cat, Jo Bean, whenever we take a vacation. Everyone is always so kind to her. The…read moreladies really seem to care about Jo Bean and they treat her like their own. Very nice and professional front desk staff. Pleasant attitudes always. Rebecca and Maryann are two of the ladies who took care of her this last time and they are really great people. Wouldn't hesitate to recommend Crater Animal Clinic.