The process of getting 4 new windows was so easy and efficient with K & J windows! Everyone I spoke…read morewith through the process was friendly and professional, especially our installer Joseff.

Extremely disappointing experience with K&J Windows. I would not recommend this company…read more Our sales representative was great, but almost everything after the sale was a completely different experience. Our Milgard windows arrived at K&J's warehouse on time, yet the owner and office continued telling us they had not arrived. I eventually confirmed through one of their installers that the windows were already there. Only after I called K&J and told them I knew they had been delivered did the story change. I was then told installation would be more than another month away. Before ordering, K&J sent out the installer the owner described as their "best installer" because our job was complicated. He inspected everything beforehand to confirm measurements, window types, and installation requirements. After our windows arrived, we learned the installers we had been working with were no longer working with K&J. We were told K&J had a major installation backlog and had hired another crew. That crew subsequently stopped working with them as well. The delays and misinformation we had been receiving suddenly made much more sense. Things became worse when I met the owner. He was extremely rude and dismissive toward my wife. While walking the project with another installer, he repeatedly interrupted everyone and told them to stop talking and listen to him because he knew what he was doing. He then announced that ALL of our windows were wrong, blamed the installers who had left, and said K&J could no longer complete our job and would have to refund us. At this point, WE HAD ALREADY WAITED OVER SIX MONTHS. With the owner standing there, I asked the installer directly if the windows were actually wrong. He disagreed with the owner and explained why they could be installed correctly. At that point, I completely lost confidence in K&J and chose to have the original installers complete the job independently--the same installers the owner and sales representative had previously praised as their best people. I also learned K&J sells the windows but uses subcontractors for installation. Anyone considering them should get clear answers IN WRITING about exactly who will install your windows and who is responsible for installation workmanship, repairs, and warranty issues. The final straw came when we picked up our windows from their warehouse. The owner, his son, and other employees were there. Their behavior toward both me and the installers was rude, confrontational, aggressive, and incredibly unprofessional. Comments made during that interaction also reinforced my belief that customers were being told their windows had not arrived when the actual problem was K&J's installation backlog. The Milgard windows themselves were never the problem. They arrived as expected, and our initial sales experience was good. The problems were K&J's communication, scheduling, management, treatment of customers and installers, and the owner's handling of our project. What was even more concerning was what happened when we started sharing our experience with friends, family, and others in our neighborhood. Multiple people told us they had the SAME OR VERY SIMILAR experiences with K&J. Some actually told us they wished they had known we were considering K&J beforehand because they would have warned us not to use them. I really wish we had talked to them first. After more than SIX MONTHS of waiting, contradictory information, multiple installation crews leaving, being told our windows weren't there when they were, and ultimately being told K&J couldn't complete the job, we had enough. I have dealt with many contractors and businesses over the years and have rarely experienced leadership and customer service this poor. Based on our experience--and after hearing remarkably similar stories from people we personally know--I would absolutely NOT use K&J Windows again or recommend them to friends, family, or neighbors.

Replaced 4 windows on the front of my house. Process was very easy from initial consultation to…read moremeasurements to installation. Mike and Cindy were our installers and they did a great job. Desert King was not the cheapest option, but they were the most up-front, least pressure outfit to quote my project.

Great service and installers!!! Install was so smooth and a delightful experience. Love love love…read moremy new sliding door and bedroom window. Ps. Request Mike and Cindy as installers, wonderful couple.

Had three old skylights replaced and couldn't be happier. Good price and great installation. I…read morewould highly recommend these folks.

when my 30 y.o. dome skylites began leaking in 4/2024,i hired freelite inc. to replace them.in…read more10/2025 the new skylites leaked staining the ceiling and rug below. both the owner and installer insisted it was my roof. they tried to upsell me rather than stand behind their under warranty product. the condensation was between the 2 plastic dome layers. 3 months later installer tony arrived to install the new ones. he was hostile, extremely rude refusing to even talk to me. i asked him to leave and leave the skylites behind uninstalled. They are not a reputable company.

Top notch. Professional. Excellent customer service. Quality installation. Friendly staff. Can I…read moresay more? Thank you Shane for everything you and your team have helped us with to make our 2nd outdoor catio project a dream come true! Your ability to do custom cut glass for two entry and exit points into the catio turned out amazing. Pics to come once finished! Lisa

My windows were hard to operate. I called Shane, he scheduled Gilbert very quickly to check what's…read morewrong and told me that my windows are in great shape and just need new balances. The work was done quickly for a very reasonable price and didn't upsell me on anything. Gilbert went out of his way to even vacuum my window sills ..I'm so happy I have perfectly working windows now. This company is a gem! If I can give more stars, I would! I am a loyal customer for life! Thank you Shane and Gilbert!

We had our patio door replaced and installed by Windows and Doors Near Me last December. A few…read moremonths after installation, we discovered that the screen lock latch kept falling down. I was locked out of the house due to this malfunction. We tried tightening the screws, but it didn't help. I reached out to Cory via the Thumbtack app messenger and asked to have the problem rectified. He didn't respond. I send other messages via phone, text, and email with no response (using the same methods as I had used in the past). Now, we are stuck with a screen door that doesn't lock properly, and no response from the company. This is bad business, and I would never recommend this company.

Excellent job. We've had windows replaced on another home…read moreand they are great, but Cory's work was even better. Kachina did a better job from window wrapping/flashing(?) to amazing stucco matching, and cleanup. The scheduling from estimate to delivery/install and completion was great. Communication was consistent and billing and order detail was excellent with the online system. HIGHLY recommended from a detailed customer.

We had been experiencing issues with our Andersen windows and have been working with Renewal by…read moreAndersen for several years to resolve them. To be fair, we purchased and installed during COVID, so some of the challenges may have been related to that difficult time. Recently, we had a few additional concerns and reached out for help. Today was repair day, and Nick and Matt arrived right on time after confirming our 8:30 AM appointment in Goodyear, AZ. They addressed our issues, made the needed repairs, and showed us the steps along the way. The work took a little over 90 minutes. They cleaned everything up, were courteous and respectful, and moved carefully through our home as if it were their own. A job well done, Nick and Matt. Thank you!

So I scheduled an appointment for them to come out and get me pricing on my Arcadia door. I had to…read morereschedule, my fault. I initially indicated that me as well as my wife would be home for the initial appointment. When I tried to reschedule the appointment taker asked me if my wife was going to be there for the rescheduled appointment, I told her no it would be just me. She said that they really wanted to reschedule when my wife was available. So when I told her the next time I thought that we could do that. She said they don't schedule 3 weeks out. When initially tried to reschedule it was for 5 days later, you know, when my wife wasn't there. This project is my idea. I'm going to make the decision on who we go with. This project is a done deal. We've already decided we want it done before summer. Fact is, if pricing is close, I'm going to go with the service that can get it done first. The number one problem with sales people is they won't let you buy what you want to buy. Thank you for this. I will definitely be using someone else.

Tyrone replaced about 6 window screens for us. He was a blast to work with, fair, and affordable…read more Glad I went with him!

Responsive and efficient. Mobile and true master of his craft. We had older storm windows that…read moreother shops would touch. Tyrone said "I got you" and delivered!

Today my new door was installed (4 weeks early, Yahoo!) The door is BEAUTIFUL and better then…read moreexpected. The installers (Tim and Jose) were awesome, they cleaned as they went, asked me questions to make sure it was installed the way i wanted (handles, trim) and very polite. If they are not available, WAIT, they are worth it!!!

Lifetime does not stand behind their stucco work. The photos tell the story of very expensive…read morewindows and doors that were supposed to last a lifetime but the stucco around each is cracking and peeling.

Everyone that I worked with was very professional. Often explaining items that came up without me…read morehaving to ask. The day of installation. They swept and vacuumed up their work space. They spoke clear English and Spanish and were very respectful. They even cleaned the windows before they left. Excellent work!

2/15/23: For the price of the TruStile door paid, it should have been replaced with a new one as it…read moreeither was delivered damaged or it was damaged on the install. In addition, there was gap at the bottom and side of the fire-rated door when installed. I had requested a new door to be installed due to the damage and poor installation job. Rather than order a new door, of which the vendor, Trustile, should have replaced free of charge since it arrived damaged, it was "repaired". The repair job is still poor and you can tell there was damage. Even though painting the fire-rated door might "fix" this, I shouldn't have to first sand it myself and prime the area to make it right. And when the threshold at the bottom was adjusted, there still was a slight gap and had to request to be readjusted again, I double checked this time before the installation manager left. The sales and installation manager were nice, but the the customer service on how to remedy a damaged door was not very good, especially for the price of a custom made new door. I will not be using them for any future projects and do not recommend them. Edit to review 2/21/23: After speaking with the business manager, was able to resolve the issue with the damaged door. Another individual, who was noted to have many years woodworking experience, came to repair the damage on the door properly, and sanded and primed the area too. The results are much better and acceptable versus the prior repair attempt. Cal is amazing and did a great job. I also appreciate the response and communication from the manager as well as a call from a TruStile representative. My original review has been revised from 1 star to 3 stars. Edit 2/25/23: It appears the adjustable threshold was not installed properly as there is now a gap at the bottom right. Seems like the adjustment did not hold, not sure what happened, looks like the right side is depressed. Another issue of workmanship on the either the original installation or repair. Back to 1 star and waiting to hear back from the business manager. This will be the third attempt on getting the install on this door correct and up to standards.

Matt was AWESOME! I got the same quality windows from some of the larger companies at much cheaper…read moreprices. Matt was quick to call me, come over, measure, and was able to install windows much faster than quoted. I had referred Matt to multiple friends due to his professionalism, and work ethic. Having just had all of my windows and doors replaced in 2019 I do not think that I will be needing his services in the near future, but when I do hear of a friend or colleague asking about windows or doors, I will happily forward Matt's info to him. Matt should be your first and only call when you are looking for new windows and doors.

I reached out to Christy Windows back in February, some five months ago, to have three windows…read morereplaced in my townhome in Tempe. The proprietor, Matt, and I agreed upon a price, and was told he'd take measurements before installation. Since then, I've received texts about unexpected delays, both professional and personal, with assurances that the windows will indeed be installed once all these events subside. From March through June, I followed up and followed up, only to receive excuses/explanations about this or that unforeseen event that hasn't allowed him to complete installation, but not to worry, it will get done. After four months of unfilled promises, three days ago I finally texted him to ask if the job was going to get done at all. I just need an answer one way or the other so I can plan on how to proceed and if I need to contact another company. This time there were no excuses/explanations...he simply ghosted me. After all this time, I get neither an installation nor even the courtesy of a phone call to explain why. To string a customer along for four months to ultimately just ignore him, that's no way to do business. The only reason I left two stars instead of one is the few times I actually spoke to Matt, he was polite. So, I give him a star for that. But he sure didn't fulfill his promise, and there's no reason to treat customers this way.