Very awesome customer service and food! I'm usually not one for the generic fast food chains. But, my son insisted. The lady at the register was very friendly and upsaled my son a frozen drink. Good job! I ordered one rolls up chicken tacos. They remind me of Green Burrito taquitos. Very good. read more

Taco Bell - Rolled chicken tacos with cheese and guacamole. Yum! - Fast Food Near Me - Alcoa, Tennessee

tonight they didn't make any of my tacos right, i just asked for no lettuce on my 3 supreme soft tacos and they did that wrong and gave me it on all three . i got nacho fries and i didn't get cheese sauce. i asked for extra sour cream and i got NONE. my taco shell was so hard i could only eat half of it. ITS A SOFT SHELL TACO. i went there a couple weeks ago and asked for a grilled cheese steak burrito and the woman said they didn't have it i said okay can i get the loaded potatoes, they didn't have that, i said okay lemme just get a baja blast freeze.. she then proceeded to tell me it will take about 15 minutes bc the machine needed to freeze up. it was around 4pm and she was rude about it. read more

I DONT EVEN KNOW WHERE TO START! we got food and HOUR AND 30 minutes before they closed (so at 1pm) and you give me and my wife dry stale food this is a joke and when I call you back like 2 minutes later to see why our food is disgusting I HAVE TO CALL 4 times then yall pick up the phone and what do I get SOME SNOBY KID that gives me attitude over the phone even said oh so your just calling to tell us we did a pi*s poor job at making your food LIKE YEA YOU DID last time I checked beans were supposed to be slightly runny and cheese isn't supposed to be cuddled up like that read more

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That we were missing two things one of our burritos weren't right and then they put lettuce on one of my soft tacos and I said no lettuce and they did not add one of our burritos read more

The food was bad and I got food poisoning the workers where nice but the place was filthy read more

Taco Bell - The back - Fast Food Near Me - Alcoa, Tennessee

food is decent if you have the nerve to go in there. the workers stand outside as if they're always on smoke break together and you even pull into their establishment they all stare at you in unison. the first time this happened i already picked up my food from inside and ate in the parking lot. more people kept coming outside and when it was time for me to leave they all turned their heads and kept their eyes on me as i was about to pull out. i was so uncomfortable i couldn't even leave they wouldn't take their eyes off me, i pulled out of the parking lot to turn around in a different lot and come back to confront them, mind you they watched me that whole time. i pulled up to where they were standing and they all gave stupid excuses. the second time i wanted to go and get an iced coffee and they watched me pull in and i wanted to park away from them but they still wouldn't take their eyes off me, i couldn't do it i just kept driving out of the lot. they make me feel so uncomfortable and so unwelcome read more

It's been 55 minutes in line trapped cause you can't get out.of the line. 3 cars are all that's in line. Man I don't like to leave complaints, but Holy cow. There's absolutely no excuse. Get to work. read more

I got great and friendly service tonight from the worker at the window who was taking the orders! I was surprised. Usually it's not so friendly and helpful. He got you this review, give the man a raise! Thank you sir. read more

Taco Bell - Fast Food Near Me - Alcoa, Tennessee

30 minutes at the drive thru tonight and the line never moved. Always issues at this location: inside and drive thru

The service was awful. We messed up on one item when we ordered it. We asked if they could change it and we'd pay the difference and a guy behind the cashier starts cussing about he doesn't have time for customers messing up their orders. The workers were complaining and cussing about a big order they had to make. Just a terrible experience. read more

It took almost an hour to get my food. They were rude. They didn't answer my questions and they walked away from me. I will NOT be coming back. read more

two times that we ordered there, one meal was missing. It sucks to come home with the take out to realize one of us doesn't have a meal.

We visited this Taco Bell location and were excited that we could dine in. We used the automatic order screen and sat down to wait for our order. It took a little longer than expected, that was okay. What was not okay was the male employee yelling at someone in the drive thru in a rude and a bit scary way. This seemed to escalate the situation with the person in the drive thru and he continued to yell at him to the point where my husband and I were VERY uncomfortable being in the restaurant. We immediately asked if our order was ready and planned to leave. I am glad we checked our order because after waiting and the craziness at the drivethru, our order was missing items. Please do not provoke the customers whether they are right or wrong, it could have become an unsafe situation for many in the place this evening. read more

Not sure if it's someone's first day on the job, but I ordered 3 crunchwraps and they gave me this. And wrote Crunchwrap on it read more

Taco Bell - Fast Food Near Me - Alcoa, Tennessee

I have stopped there three times and either no food or cash only. Never have Mexican Pizza. Just frustrated!

The was a worker screaming and cussing,the food was horrible and the service was also very bad,I will never come back again

Order taker was rude and wanted me and my wife to use the order station, sorry I don't use these type machines, they put human beings out of work. When he asked if we minded to use the machine and I said yes, he was extremely rude. I also did not feel comfortable eating in such a dirty lobby. There were a few customers and the employees were goofing off. read more

09-03-21 2:34am "Late Night Tacos" by Luke Hi my names Luke! I am a local college student here at Maryville College and I love Tacos! I come here all the time more than I should.... However the reason for the 5 star review is simple.... (Customer service) I placed an online order for a good bit of tacos and the line was moving slowly. Eventually I got to the drive through and they asked me to wait a moment. After a few moments he came on the speaker apologizing for the wait and thanking me for my patients. he kindly explained that the fryers were not working and their staff was only 2 people. I had to change my order to accommodate for the fryers being down. I felt like I should be frustrated however I kept my patients. Once I got to the window again they apologized for the wait and thanked me for my patients! He told me that he has been working since 2:00pm and doesn't get off till 7:00am. I talked to both employees who were super nice and understanding the line behind me was still waiting and a few people honked their horns and sped away frustrated for the wait. However I was patient and after waiting only 15 min I got my food! They also informed me that they mistook the crunchy tacos and made them soft it was okay I knew they were having a rough night! So In conclusion I left happy! Why? Luke they messed your order up, you had to wait almost 20 minutes for tacos? And you couldn't get exactly what you wanted? The customer service of the two employees that night was outstanding despite their position having a busy night they stepped out of their way to apologize. I would say that most people would look at the long waiting time , the fryers being down and having to accommodate for the broken fryers as a bad experience? But I would say that the effort of the two employees working that night was outstanding! I would like to personally give my thanks to the employees working that night! I appreciate how you handled your customers! Thank you- Luke read more

Taco Bell is my absolute favorite place to eat. I'd eat there every day if I could. Yesterday after my evening workout at Dance2Fit it wasn't difficult for my friend to talk me into making a pit stop. The drive-thru was a little busy so we decided to go in and get our food. I'm trying to eat healthier and I saw a new option "Power Menu" with either steak or chicken. I was able to place my order in a timely manner, but getting the food... ‍ After waiting for the bare minimum of 15 minutes they finally call my name. The item looked fantastic and fresh, I could see the steam coming up from it. I then thought to myself, some nacho cheese would be great with this and still be low carb friendly. I was pleasantly surprised that the manager was willing to give it to me for free. Back to the food, it was incredible. Got all the way down to three bites and I'm struggling to get what I think is lettuce to breakdown and eat. I finally give up and decide to take it out of my mouth and see that it isn't lettuce. I'm assuming that it's the end or cut-off to a packaging bag for one of their items (Pictures Included). I didn't say anything there because I wasn't even sure how to approach it. I mean the food was delicious, but still, I could've done without the plastic and anything else that I may not know about. read more

Taco Bell - Fast Food Near Me - Alcoa, Tennessee

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The woman who took our order was VERY rude and slammed the window in our faces while we were speaking to her. So unprofessional.

so I was a dumbass and left my drink on top of my car and drove off. young man named TENCO hooked it up free of charge. super cool really appreciated it. Give this man a raise! read more

Worst Taco Bell I've been to the wrappings come apart there's no seasonig on the fries and the nacho cheese sauce is 1/8 of the cup full

Best taco bell I've ever been in. The girl who took my order was very nice and polite. The restaurant was empty and super clean and smelling great! Definitely coming back to this location for speedy service and awesome customer service! Good job Taco Bell inside the mall!! read more

i always love taco bell because of good memories from the 1970's but there is 2 suggestions i have 1 is please bring dr. pepper back to my taco bell and extend or serve breakfast longer than just until 11 o clock or serve california crunches not just for breakfast !! read more

Very slow service. I've been here dozens of times now and everytime I question why I come back. I usually have friendly service, once I actually get service. Had to wait in line without anyone attending the register for 5 minutes. Then waited on food for another 15. Not good when you only have 30 for lunch. read more

Holy fucktards!!Worst Taco Bell I've ever been too, went inside no wait ordered To go, one other group inside already eating, took 20 mins to get food, 8 people working, order was completely wrong, when telling them they messed up took another 15 mins to fix. Will NEVER EVER GO THERE AGAIN. Side note: if you ask for a side of nacho cheese better ask for 2, they only fill it up 1/4 of the cup. read more

Came into the dining room at 11:45 this morning to place an order. Nobody was at the register. Three different employees made eye contact with me, but never spoke to me, or told anyone else there was a customer waiting to be served. They just went on having a conversation while they did their own jobs, or in the case of the girl at the drive-through, just leaning on the counter watching everybody else. After five minutes of this, I just left. For the first time, I can say that customer service was literally nonexistent. read more

I've been to this Taco Bell several times, and they have failed to meet my already low expectations for a fast food restaurant. The employees always seem morose, and annoyed by my presence. The food is poorly crafted, and my order is never right. I won't be eating here again. read more

The service is slow at average volume times, everyone I had contact with except one gentleman had a bad attitude especially the young man working he counter. He had the attitude as if it was killing him to be there. I have worked in food service for 13 years. I get it when you don't want to be there but if you can't fake it and make your customer feel welcome then you should find another line of work or at least not be in direct contact with the customer. My order wasn't right due to the unhappy cashiers lack of people and listening skills. Then of course I got attitude when I requested my order be corrected. Their dining room wasn't tended to. The Pepsi fountain had flat drinks and their brewed tea was old. Their condiments were empty but they sure had several employees on break. That's more important to them then their customers needs, it seems. That will be the last time I spend my time or money at this location. read more

Not a good Taco Bell. Employees have bad attitudes, extremely slow service for a Taco Bell.